Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox will not open Facebook since facebook changed format, what can I do?

  • 3 ŋuɖoɖowo
  • 156 masɔmasɔ sia le wosi
  • 3 views
  • Nuɖoɖo mlɔetɔ cor-el

more options

My Firefox home page is Fasebook. It worked fine until Facebook changed their format on 9/20/2011. Other sites work OK. How can this be fixed?

My Firefox home page is Fasebook. It worked fine until Facebook changed their format on 9/20/2011. Other sites work OK. How can this be fixed?

All Replies (3)

more options

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

more options

After clearing all cache and cookies Firefox accessed Facebook just fine.

Thank you so much.