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I updated and restored my firefox and all of my bookmarks, passwords, and browsing history are gone

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  • Nuɖoɖo mlɔetɔ FredMcD

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I was able to restore my bookmarks, however all of the icons next to them have the same picture which is strange.

I haven't been able to restore any of my usernames and passwords, browsing history or bookmarks. I've tried copying the entirety of the old Firefox folder over to the current one and nothing has worked.

I was able to restore my bookmarks, however all of the icons next to them have the same picture which is strange. I haven't been able to restore any of my usernames and passwords, browsing history or bookmarks. I've tried copying the entirety of the old Firefox folder over to the current one and nothing has worked.

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Are you talking about the Old Firefox folder on your desktop?

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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Sorry, were you talking about the data files or the icons?