Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

firefox crashes always

  • 7 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 5 views
  • Nuɖoɖo mlɔetɔ philipp

maharith
maharith
more options

Hi

I installed firefox, V 58.0 since november 2017 or the biginning of december into my windows laptop, Levovo 510, and I chosed to be the default browser but siince the first day until now, after all the updates, it crashed when I close it and I send crash report but there is no reply from mozilla, this is happening everyday including today.

I checked in mozilla.org if there is a way to contact them, email but all what I found it this link, contacts (Help) which will redirect me to Q&A.

Thats why I decided to post my problem in the community page hoping that you can guode me in the process. windows edge browser is remarkable but have few negatives and it freezes sometimes so I cannot rely on it as the default browser, google chrome is perfect but tend to be slow sometimes and unresponsive. Opera are good also but still need few compatibility issues.

Thanks

Hi I installed firefox, V 58.0 since november 2017 or the biginning of december into my windows laptop, Levovo 510, and I chosed to be the default browser but siince the first day until now, after all the updates, it crashed when I close it and I send crash report but there is no reply from mozilla, this is happening everyday including today. I checked in mozilla.org if there is a way to contact them, email but all what I found it this link, contacts (Help) which will redirect me to Q&A. Thats why I decided to post my problem in the community page hoping that you can guode me in the process. windows edge browser is remarkable but have few negatives and it freezes sometimes so I cannot rely on it as the default browser, google chrome is perfect but tend to be slow sometimes and unresponsive. Opera are good also but still need few compatibility issues. Thanks

All Replies (7)

philipp
philipp
  • Moderator
more options

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

maharith
maharith Biabia la
more options

Hi!

Thanks for the reply, I took screenshot and Im attaching it here

philipp
philipp
  • Moderator
more options

please copy/paste a handful of them directly in text form - transcribing them from a screenshot would be quite bothersome. thnx

maharith
maharith Biabia la
more options

bp-96d79e0a-9d96-4166-ba1d-cd6041180204 2018-02-04 15:20 bp-fa462667-7927-41b0-9d2a-1d4221180120 2018-01-20 19:03 bp-69b9e296-5052-4ade-bb01-9e5c71180119 2018-01-20 00:15 bp-c65417c8-b783-4c74-9372-f64bd1180113 2018-01-13 16:02 bp-a4483693-2f73-4986-9dce-c91261180110 2018-01-10 17:41 bp-b153faa0-3b34-4aa1-b86a-040351180107 2018-01-07 03:30 bp-e37195a8-4a99-42d6-b1af-4379f1180104 2018-01-05 00:13 bp-be39af45-77e1-4fe4-8175-f548c1180102 2018-01-02 20:42 bp-e2b9e4af-66e0-41d3-a3b3-3cdfa1180101 2018-01-01 15:25 bp-5f492739-5c77-4527-ba96-415a60171230 2017-12-30 11:59 bp-22fd80eb-295b-4295-b759-b0fce1171229 2017-12-29 01:05 bp-71571c79-e3a6-4ab9-b5f3-da9bc1171227 2017-12-27 23:54 bp-2591da56-a9f2-4fba-9581-1e6f51171223 2017-12-23 18:06 bp-fe7ef7a7-8338-4afe-bd10-0dc201171222 2017-12-22 09:31 bp-1fa60695-e2ee-41bc-9dee-23c411171222 2017-12-22 02:27 bp-1c1bfd77-a547-49b2-ae25-c403a1171215 2017-12-16 00:35 bp-1d04b5c4-329f-401b-bea7-59ead1171212 2017-12-12 21:28 bp-d3a694e0-7e77-4384-b0f5-ccbfb1171212 2017-12-12 21:18 bp-d247beee-d9a6-4403-812f-688e91171210 2017-12-10 01:56 bp-eaebafeb-4df7-4a65-87f7-6aa0f1171204 2017-12-04 23:13 bp-5bf3a835-339c-4aea-9e26-f29221171204 2017-12-04 21:58 bp-e381b8f8-cce0-42f2-ae75-696cc1171203 2017-12-03 15:32 bp-c67ebaee-f3d6-4ac7-93cd-465bf1171203 2017-12-03 02:01 bp-6247a33d-1c70-4e7b-8566-9b8a61171118 2017-11-18 23:50 bp-0977007b-ca8b-4e40-b297-c863b1171118 2017-11-18 22:56 bp-c56ac4b8-3ea5-43c3-9992-c21460171118 2017-11-18 17:41 bp-7491aaaa-2922-4c75-99f5-ddfcf1171118 2017-11-18 11:06 bp-29f77255-dd56-487b-b8a6-7046e1171117 2017-11-18 00:53 bp-5e3f32ad-1942-4035-b45f-a78d21171117 2017-11-17 07:30

philipp
philipp
  • Moderator
more options

thanks, so this is an artificially triggered crash during shutdown since 60s after you have closed the browser the connection to the file that holds your bookmarks & history is still not closed yet. there may a number of reasons i could think of that may impact this: are you setting up firefox to clear your history at shutdown in the privacy & security options - perhaps something that would put some workload on that file? or there may be some external security/sandboxing software that prohibits proper communication with this file. or the file has become corrupted and perhaps it's best to start with a fresh profiles.sqlite file and just import the important pieces like the old bookmarks...

maharith
maharith Biabia la
more options

Thanks, so the only option is to set new profile and dont import the bookmarks

philipp
philipp
  • Moderator
more options

no, it should be fine to import the bookmarks into a new profile: Export Firefox bookmarks to an HTML file to back up or transfer bookmarks