Can't bookmark certain web pages. I press Ctrl-D and the "Bookmark this page" dialogue box does not appear.
For example: If I open the home page of The New York Times and press Cntrl-D, the bookmark dialogue box appears but pressing "done" has no effect, the bookmark is not saved. If I go to a page with a particular article, then the bookmark function does not even appear. At first i thought this had something to do with the web site, but that isn't the problem. I just can't bookmark anything. On some pages the dialogue box appears and on others it doesn't, but the result is the same everywhere: zilch.
And here is something really strange: when i press Cntrl-D on the Firefox start page, the bookmark dialogue box appears with "Board of Education" in the page title field. What is that all about?
I have tried all manner of fixes: deleting "places.sqlite" and "localstore.rdf" files, operating in "safe mode", disabling add-ons, re-installing Firefox, etc. etc.. Nothing seems to work. I am running the latest version of Zone Alarm Security Suite. It has an advanced browser security function that includes virtualization. I tried disabling the browser security option, but this did not solve the problem, although I still suspect that Zone Alarm could be the culprit somehow (it often is). \ Any and all ideas will be welcome as I am fresh out.
Geändert am von AZ
Alle Antworten (6)
See:
- http://kb.mozillazine.org/Bookmarks_not_saved
- http://kb.mozillazine.org/Locked_or_damaged_places.sqlite
Your More system details list shows that you have the XULRunner 1.9.1 malware.
See:
I had already disabled the XULRunner, to no avail. Should i uninstall it? If so, should i use the XULRunner uninstall function, or is there a better way? Thanks.
Can't get rid of XULRunner. Even after a clean reinstall (removing all profiles, Appdata, Prefetch files etc.) That extension just comes back with Firefox (along with the Java Quick Starter). I have reviewed the above links and it looks like the only way to get rid of it is by messing with the registry. Unfortunately, absent exact instructions, i don't feel confident enough to do that. It looks like the clean reinstall fixed the bookmarks problem (for the time being). If XULRunner is indeed malware, then i haven't noticed any other ill effects (yet). Unless there is someone who can walk me through the registry fix, i will have to be content with leaving it present but disabled.
You can look at /questions/743526
The problem with bookmarking (which I thought I had eliminated with a clean reinstall) has returned after a Firefox update.
Checked out /questions/743526.
A scan with Malwarebytes did not detect any malware. Not in normal mode, not in safe mode.
And look at the solutions offered by st4dog and jimcou: they each deleted different registry values to get rid of XULRunner.
My problem remains as it was: I don't want to mess with my registry unless I know exactly what I am looking for (deleting). At least my PC is running, and scans with Malwarebytes, SpyBot SD, Pest Patrol and Zone Alarm AV reveal no infections. If I screw up the registry I think I'll be in a lot worse shape.
Again, until I have specific instructions on how to get rid of this thing I guess I'll just have to be content with using IE if I want to do any bookmarking.
Thanks for the reference. I do appreciate all of your - and other user's - help in trying to solve this problem.
Update re above problem. I got my courage up, found what I thought to be a value for XULRunner, opened the Regedit, (held my breath), deleted that value and voila! XULRunner is gone! Thanks to all for help with this. Sorry for my timidity.
Now here's the bad news. I still can't bookmark. I tried uninstalling and reinstalling Firefox (again), still no luck.
Well, at least I got rid of that evil XULRunner thing. It looks like it's gone for good - didn't mysteriously reappear after reinstall (fingers crossed). Still have to use IE for bookmarks though.
I am out of ideas. As always, suggestions are welcome.