Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Cannot delete emails from Microsoft 365 email account

  • 1 Antwort
  • 0 haben dieses Problem
  • Letzte Antwort von NDav02

NDav02
NDav02
more options

Hi, As the title suggests, I am unable to delete emails from my work Microsoft account.

On attempting to delete an email, the following message is displayed:

"The current operation on "Inbox" did not succeed. The mail server for account [email] responded: [TRYCREATE] The destination mailbox could not be found."

Checking the account settings, it seems Thunderbird cannot see the "Deleted Items" folder (it only shows Inbox and Drafts). I have attached images to show what I mean, comparing with a personal Microsoft/Outlook account where it sends deleted email to the correct place.

Using the latest Thunderbird version that is available on the Microsoft Store version on Windows 11. (115.9.0) I have tried removing and re-adding the account yet the problem persists. Any troubleshooting ideas welcome!

Hi, As the title suggests, I am unable to delete emails from my work Microsoft account. On attempting to delete an email, the following message is displayed: "The current operation on "Inbox" did not succeed. The mail server for account [email] responded: [TRYCREATE] The destination mailbox could not be found." Checking the account settings, it seems Thunderbird cannot see the "Deleted Items" folder (it only shows Inbox and Drafts). I have attached images to show what I mean, comparing with a personal Microsoft/Outlook account where it sends deleted email to the correct place. Using the latest Thunderbird version that is available on the Microsoft Store version on Windows 11. (115.9.0) I have tried removing and re-adding the account yet the problem persists. Any troubleshooting ideas welcome!
Angefügte Screenshots

Ausgewählte Lösung

Update I removed the account again and re-added it, but this time I manually configured it (auto-config failed this time). I used the IMAP settings provided by Microsoft: Microsoft Support

Then, by right-clicking on another address, then selecting "Subscribe" I was able to add the missing folders and set Thunderbird to use them, deleting emails now works correctly.

Thanks to this post for helping me find the Subscribe option (though odd Thunderbird would not subscribe to any other folder but Inbox by default.

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (1)

NDav02
NDav02 Fragesteller
more options

Ausgewählte Lösung

Update I removed the account again and re-added it, but this time I manually configured it (auto-config failed this time). I used the IMAP settings provided by Microsoft: Microsoft Support

Then, by right-clicking on another address, then selecting "Subscribe" I was able to add the missing folders and set Thunderbird to use them, deleting emails now works correctly.

Thanks to this post for helping me find the Subscribe option (though odd Thunderbird would not subscribe to any other folder but Inbox by default.

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.