Please have someone communicate more precisesly with users.
We were repeatedly told that Thunderbird was no longer part of Mozilla, which also implied that it was not to be connected with Firefox, but all questions regarding Thunderbird (and apparently all else) now open a Firefox link!
You have made organizational changes without clarifying those changes to us.
Mozilla now is apparently Firefox, but I surmise that only by what I get when I attempt to go to one of the FOUR related sites I had to sign up for separately a long time ago. Not that anyone has set anything up to direct us to the new "front door," which is the MAIN problem.
Which four? 1) Support.mozilla.org/eng-US/ 2) Bugzilla 3) MozillaZine and Mozilla messaging 4) As well as the unannounced, unshepherded transition of Mozilla now being identified as Firefox.
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There is no "front door" beyond https://www.thunderbird.net/en-US/
The Thunderbird blog equate to attempts to communicate information about the state of things? It does for those that actually read it. I am not one. https://blog.thunderbird.net/
1. SUMO (support mozilla.org) is for user support. It is a resource supplied by the Mozilla foundation and shared by the Thunderbird community and the Firefox community as well as others. The support offered is peer support. Demands for "developers" to respond are mostly ignored. as no one is paid, the old idea of you get more with honey than vinegar applies. Folk read rants and basically decide they have better things to do.
2. Bugzilla. A bug reporting and management tool developed by Mozilla co many years ago and now in use in many open source projects. Many folk appear to think it is for user support and get rather upset when their bug are closed as invalid. https://en.wikipedia.org/wiki/Bugzilla
3. MozillaZine while it was organization with some prominence in the Mozilla community around the turn of the century, it has never been an officially sanctioned part of Mozilla. (hence them building their own support site and forums) https://en.wikipedia.org/wiki/MozillaZine
4. Mozilla messaging was a for profit company established by the Mozilla foundation. They abolished it more than a decade ago. https://en.wikipedia.org/wiki/Mozilla_Messaging
5. Mozilla is a foundation. https://foundation.mozilla.org/en/ Firefox is developed by for profit company (MOCO) owned by the foundation. https://www.mozilla.org/en-US/foundation/moco/ Thunderbird is developed by Mzla, another owned subsidiary. https://blog.thunderbird.net/2020/01/thunderbirds-new-home/ But the ownership of the Thunderbird product/project remains with the Thunderbird council. (Something that is not Mozilla but community) https://wiki.mozilla.org/Modules/Thunderbird
6. Feedback should be directed to https://connect.mozilla.org/ There is a link on the help menu in Thunderbird to that URL.
whldorsey said
Mozilla now is apparently Firefox 3) MozillaZine
Mozilla is a company that has a number of products that includes the Firefox web browsers for desktop (Windows, macOS, Linux) and mobile versions for iOS and Android. You can see there are a number of Mozilla products listed on https://support.mozilla.org/en-US/ though Thunderbird is not a Mozilla product. Current and older Mozilla products are listed at https://en.wikipedia.org/wiki/List_of_Mozilla_products though SeaMonkey is by the SeaMonkey community and not Mozilla.
mozillaZine forums is independent and Mozilla did make use of it for Firefox and Thunderbird support for a few years initially. Then Mozilla got sumo forums started up back in like late 2007 and Mozilla has been generous in providing a place here for Thunderbird users to get support since oh 2014 I think it was.
Geändert am von James
I clicked thumbs up on James's response but when I attempt the same for Matt's, nothing happens, although most of this is in response to his help.
I think I understand. Firefox is not associated with or linked to Mozilla, but now I need to sign in to Mozilla using my Firefox credentials, even though they are unrelated. Makes magnificent sense; why in the world would I find it confusing?
Of course, I should somehow have understood the organizational differences, not perceiving any connection simply because the names are clearly related.
I should also have understood that, because the similar names are only that, three or four logins are sensible.
I never used — was not really aware of — Mozilla Messaging.
Finally, I followed the https://connect.mozilla.org/ link, submitted my email as required, used the link, then pasted the link that came with the email, but both times all I got was "null" (see attached)
I do now firmly understand that I should not expect any information as the related unrelated organizations go through their permutations. I thank you and all for that clarity.
