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I've downloaded Firefox and made it my main browser, so why can't you allow me into my accounts to pay bills, like with USAA?

  • 3 Antworten
  • 0 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von cor-el

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What's disturbing is how many websites you have blocked my access to? We may never know. USAA is one of the most important websites I use. Hell, I've been a member since 1985. But you don't allow me access. I have to use a Microsoft program like Chrome (I also hate) or Edge is what my Dell laptop came with, so you force me to use that when you don't allow me to use USAA.

I'm about ready to switch permanently to Edge. All I need is 1 browser, not headaches. You're not reliable.

What's disturbing is how many websites you have blocked my access to? We may never know. USAA is one of the most important websites I use. Hell, I've been a member since 1985. But you don't allow me access. I have to use a Microsoft program like Chrome (I also hate) or Edge is what my Dell laptop came with, so you force me to use that when you don't allow me to use USAA. I'm about ready to switch permanently to Edge. All I need is 1 browser, not headaches. You're not reliable.

Alle Antworten (3)

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What message are you getting that leads you to believe access is blocked? Can you provide an url which others can use? Can you provide a screenshot of a message you get?

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I enter my user name and hit enter. It loops around to an empty user name again. I never get to a password box and I have the passwords saved under your Login/passwords. I try not to waste my time. I just go straight to MS Edge and have no trouble getting in. But I just want to know how much I'm missing, I know there has been govt websites that won't let me in. (the ones that don't require passwords) I can get on the dark web, that's another waste of time. Free is not always a good thing.

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You can check for issues with Total Cookie Protection.


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window