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  • 5 Antworten
  • 1 hat dieses Problem
  • 1 Aufruf
  • Letzte Antwort von GWH

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The latest version of Thunderbird has deleted all my folders. What Can I do? Please Help.

The latest version of Thunderbird has deleted all my folders. What Can I do? Please Help.

Alle Antworten (5)

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This not a reply. It is me GWH. When I did the update it seemed to create a new email account but I proceeded anyway. this may help anyone wishing to give me some help. All my sub folders of the main email address are gone plus other email accounts. I have done a search in File Explorer and recent emails are not displayed also.Thanks

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You might check to see if you have two profiles. That is, it may be that your original profile is still there. You can check this by going to help>moretroubleshootinginformation and scrolling down to Profiles and click 'about:profiles' to see if an earlier profile is there.

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Thanks David for responding. There is only one profile that I can see with no local folders.

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It seems you may have done a fresh install, not just an update. I regret, I cannot assist in this.

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Is there anywhere else I can go? It does seem the problem is a complete new installation. There are 2 other problems. The toolbars at the top are black and grey and hard to read and I have deleted folders which I do not want and can't get rid of. Even after reinstalling.