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Reseting Windows 10 delete my account information

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I have reset my Windows 10 OS with the windows repair tool, I have since lost all the data linked to my account such as password, bookmark, profile settings, etc...

I tried to sync multiple time to no avail.

I have reset my Windows 10 OS with the windows repair tool, I have since lost all the data linked to my account such as password, bookmark, profile settings, etc... I tried to sync multiple time to no avail.

Alle Antworten (3)

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Did the Window repair tool give you choices about preserving your data? Many times Windows will create a 28-day temporary folder named

C:\Windows.old

with a copy of most of your application data in there.

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\

If you find recent data there, please pause and we can suggest how to resurrect your saved files.

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jscher2000 - Support Volunteer said

Did the Window repair tool give you choices about preserving your data? Many times Windows will create a 28-day temporary folder named C:\Windows.old with a copy of most of your application data in there. Can you find such a folder on your system? If so: Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files Then check here: C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\ If you find recent data there, please pause and we can suggest how to resurrect your saved files.

Yes it did preserves my data and I found the hidden files you told me about. What should I do now ?

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You can manually copy/paste valuable data files from the old profile to the new one, as described in this article:

Recovering important data from an old profile

Alternately, you can try a complete "folder transplant" as outlined in the solution in the following thread:

https://support.mozilla.org/questions/1321847