Click the link to restore your account. Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.

Visit https://accounts.firefox.com/ directly and sign in there. Select "Enable" next to Account Recovery on the page.

''<p>matthewdani07 [[#question-1303965|said]]</p>'' <blockquote>I reinstalled windows </blockquote> Hi Matthew, what method did you use to reinstall it? The Windows "Refresh" or "Reset" should preserve your data in a folder named C:\Windows.old '''Can you find such a folder on your system?''' ''If so:'' Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files Then check here: C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox\Profiles\ You might just have one profile folder, or you might have more than one. Anything so far? ---- ''<p>matthewdani07 [[#question-1303965|said]]</p>'' <blockquote>when I downloaded Firefox, my account had been deleted. When I tried to log in to firefox sync, it asked me to make a new account. </blockquote> Is it possible you were using a different email address for your Firefox Account? I don't think you can re-use an address you used before. ???