Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Firefox crashes

  • 4 Antworten
  • 1 hat dieses Problem
  • 36 Aufrufe
  • Letzte Antwort von FredMcD

more options

I tried the following methods, but crash of Firefox is not improved.

1) Firefox crashes by the safe mode. 2) I checked memory with Memtest86+. However, the error was not detected. 3)After having completely uninstalled Firefox, it crashes even if I install the latest edition again.


bp-676f8e00-cbfa-4158-a8c8-2f1a50200214

I tried the following methods, but crash of Firefox is not improved. 1) Firefox crashes by the safe mode. 2) I checked memory with Memtest86+. However, the error was not detected. 3)After having completely uninstalled Firefox, it crashes even if I install the latest edition again. bp-676f8e00-cbfa-4158-a8c8-2f1a50200214

Alle Antworten (4)

more options

bp-676f8e00-cbfa-4158-a8c8-2f1a50200214 Signature: OOM | large | xul.dll | NS_internal_main

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(OOM)

Crash Reason EXCEPTION_BREAKPOINT

The crash report flagged these programs;

inputhk.dll = inputhk dynamic link library NOTE: One Web Search Claims Malware

GoogleIMEJaTIP32.dll = Google Japanese Input by Google

xul.dll = Firefox

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up


MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

more options

FredMcD said

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

https://support.mozilla.org/en-US/kb/firefox-takes-long-time-start-up


MemTest LAST UPDATED : 27/09/2013 Could you please run a tool from http://memtest.org/ in order to check the integrity of your RAM?

You will need a thumb or disk drive to install it on.

to FredMcD

Thank you for commenting.

I inspected with all of the listed malware scanners. Then, the discovered malwears were isolated. In addition, I inspected memory by the latest Memtest86+. I did 16 times of examination with storage device, but there was no memory error.

However, Firefox crashed again.

bp-4629d665-04d7-4c6f-8d0a-f7e090200215


By the way, Chrome and Edge work normally.

more options

The reports show you are having issues with the memory. I called for more help.