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Unable to log into any Google Websites (Youtube, drive, gmail...). "Next" button unresponsive. Unable to download Chrome. Only works on Tor.

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In the Google sign in page (attached), the blue "next" button is unresponsive. Hitting enter or tab/space causes to button to go through its click animation, reflecting that I did indeed click the button, but nothing happens after that.

~ Here's what I tried:

  • cleared cookies, cache ==> no change
  • ipconfig /flushdns ==> no change
  • restarting Firefox (including uninstalling and reinstalling) ==> no change (and firefox is up to date)
  • trying on different browsers ==> does not work on Edge, or Opera BUT WORKS WELL ON TOR BROWSER
  • downloading Chrome ==> error message tells me to check internet connection, however that can't be the issue because I can use internet just fine on every other website not affiliated with Google. (Yahoo, Facebook, etc. login screens work fine.)

Google otherwise works well on the computer I use in my office building, but it's the weekend and I have no access to that computer until Monday.

Google works normally on my phone, as far as I can tell. I haven't had to sign back in in a while.

~ Other information:

  • Until I was logged out of Gmail, I noticed MOST IF NOT EVERY ICON WAS MISSING. Reply buttons, toolbar buttons, etc. were invisible, but otherwise worked if I remembered where everything was supposed to be.
  • Gmail's about page is totally blank on normal browsers (Tor excluded) (attachment 2)

I would greatly appreciate any assistance as I can't keep using Tor for everything. Thank you for reading this far.

In the Google sign in page (attached), the blue "next" button is unresponsive. Hitting enter or tab/space causes to button to go through its click animation, reflecting that I did indeed click the button, but nothing happens after that. ~ Here's what I tried: * cleared cookies, cache ==> no change * ipconfig /flushdns ==> no change * restarting Firefox (including uninstalling and reinstalling) ==> no change (and firefox is up to date) * trying on different browsers ==> does not work on Edge, or Opera BUT WORKS WELL ON TOR BROWSER * downloading Chrome ==> error message tells me to check internet connection, however that can't be the issue because I can use internet just fine on every other website not affiliated with Google. (Yahoo, Facebook, etc. login screens work fine.) Google otherwise works well on the computer I use in my office building, but it's the weekend and I have no access to that computer until Monday. Google works normally on my phone, as far as I can tell. I haven't had to sign back in in a while. ~ Other information: * Until I was logged out of Gmail, I noticed MOST IF NOT EVERY ICON WAS MISSING. Reply buttons, toolbar buttons, etc. were invisible, but otherwise worked if I remembered where everything was supposed to be. * Gmail's about page is totally blank on normal browsers (Tor excluded) (attachment 2) I would greatly appreciate any assistance as I can't keep using Tor for everything. Thank you for reading this far.
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Ausgewählte Lösung

If you try a new profile, use it 'raw'. Don't add anything to it.

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Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0

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My_Cheese_Is_Slippin'
  • Top 10 Contributor
39 Lösungen 449 Antworten
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Hi ezjmiller, Have you looked at this thread in Gmail Help? https://support.google.com/mail/thread/4300116?hl=en

Also, try Firefox's Safe Mode: Troubleshoot Firefox issues using Safe Mode or try creating a new profile: Profile Manager - Create, remove, or switch Firefox profiles

Hi ezjmiller, Have you looked at this thread in Gmail Help? https://support.google.com/mail/thread/4300116?hl=en Also, try Firefox's Safe Mode: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Troubleshoot Firefox issues using Safe Mode] or try creating a new profile: [https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles?redirectlocale=en-US&redirectslug=profile-manager-create-and-remove-firefox-profiles Profile Manager - Create, remove, or switch Firefox profiles]
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My_Cheese_Is_Slippin'
  • Top 10 Contributor
39 Lösungen 449 Antworten
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Ausgewählte Lösung

If you try a new profile, use it 'raw'. Don't add anything to it.

If you try a new profile, use it 'raw'. Don't add anything to it.
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Fragesteller

Thanks again, I really appreciate it.

Applying the DNS edit restored most of the background pictures missing from Google websites, that's a very positive step.

Specifically

> 8.8.8.8 > 8.8.4.4

Given that it's either a computer or network-related issue, I'll keep going through the threads you attached and update in case anyone in the future runs through the same problem

Thank you

Edit: at this moment signing into google still does not work, but I seem to be getting closer to the solution

EDIT 2: SOLVED! Thank you Cheese! Creating the new profile and rebooting Firefox in safe mode solved the problem. Perhaps it was related to my add-ons after all. Google websites work perfectly. Thanks again

Thanks again, I really appreciate it. Applying the DNS edit restored most of the background pictures missing from Google websites, that's a very positive step. Specifically > 8.8.8.8 > 8.8.4.4 Given that it's either a computer or network-related issue, I'll keep going through the threads you attached and update in case anyone in the future runs through the same problem Thank you Edit: at this moment signing into google still does not work, but I seem to be getting closer to the solution EDIT 2: SOLVED! Thank you Cheese! Creating the new profile and rebooting Firefox in safe mode solved the problem. Perhaps it was related to my add-ons after all. Google websites work perfectly. Thanks again

Geändert am von ezjmiller

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