Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

2FA recovery codes not working.

  • 1 Antwort
  • 1 hat dieses Problem
  • 20 Aufrufe
  • Letzte Antwort von cor-el

positivepl
positivepl
more options

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do not know what it is for. I have checked on other devices and do not have a device from which I can disable Two-step authentication. I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.

I have 10 recovery codes generated when enabling 2FA, but unfortunately entering each one does not bring the expected effect. I also have a 58-character code, but I do not know what it is for. I have checked on other devices and do not have a device from which I can disable Two-step authentication. I understand this operation is non-reversible and I will lose access to any Sync data that is not already on a device.

Alle Antworten (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you ever reset the password for that Firefox account?

You need a fresh login to the accounts.firefox.com website to be able to disable 2FA or generate new recovery codes via the settings page.