Not storing passwords and authentication failed
I have just performed a clean install of OSX 10.12.6 then a new install of Thunderbird 60.3.2. By using a profile I have stored on a stick and pointing Thunderbird to it, I have full access to all my old mails and my five email accounts but I cannot send or recieve mails. Thunderbird is continually asking for passwords even when I check the box to store them in password manager. When I check the password manager, it is empty. I have also tried changing the authentication method to 'normal password'. I have only managed to, very briefly, get access to two of my three gmail accounts by adjusting the access to 'Less Secure Apps' within Gmail. Thunderbird did download mail. Now though, I am back to square one, I cannot send or receive, and I have no idea why it didn't work with the third account. One forum suggested the removal of the key3.db file in the profiles folder but this had no effect.
I've been trying to solve this for hours now.
Can anyone assist?
Alle Antworten (20)
Please confirm the account type for your accounts - POP or IMAP?
The key3.db file isn't used anymore in TB60. Also, please note the TB60.3.3 release notes. https://www.thunderbird.net/en-US/thunderbird/60.3.3/releasenotes/
Wrt the migration issue mentioned in the release notes, I don't think it has anything to do with your actual problem, but just in case you're missing any passwords.
I don't use a master password so I don't think what is mentioned in the release notes is relevant to me. I use IMAP throughout all 5 of my email accounts. I upgraded to the latest Thunderbird release successfully before I performed the new OS install. All I did when I did the clean install was to copy the profiles.ini file into the Thunderbird folder in my Library so Tbird knows where my profile folder is stored.
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the "Copy text to clipboard button" and paste the information into your reply.
Version: 60.3.2
Build ID: 20181128113928 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:60.0) Gecko/20100101 Thunderbird/60.3.2 OS: Darwin 16.7.0
Multiprocess Windows: 0/0 (Disabled) Web Content Processes: Stylo: content = true (enabled by default), chrome = true (enabled by default) Enterprise Policies: Google Key: Missing Mozilla Location Service Key: Missing Safe Mode: false
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account5:
INCOMING: account5, , (imap) imap.zoho.com:993, SSL, passwordCleartext
OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Crash Reports for the Last 3 Days https://crash-stats.mozilla.com/report/index/bp-0b85fd8a-7072-49eb-9f06-d13850181207 (24 hours ago)
All Crash Reports
Extensions
Name
Version
Enabled
ID
Lightning
6.2.3.2
true
{e2fda1a4-762b-4020-b5ad-a41df1933103}
gContactSync
3.0.0
false
gContactSync@pirules.net
ImportExportTools
3.3.0
false
{3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Manually sort folders
1.1.1
false
tbsortfolders@xulforum.org
QuoteAndComposeManager
0.4.1
false
{ce1c1a31-4ec2-484f-8099-e2cb0f381c21}
SQLite Manager
0.8.3.1-signed.1-signed
false
SQLiteManager@mrinalkant.blogspot.com
Security Software
Type: Name
Antivirus:
Antispyware:
Firewall:
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: none
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine
WebGL 1 Driver Version: 3.3 NVIDIA-10.2.37 310.90.10.05b54
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_cube_map_array GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed:
- WebGL 2 requires support for the following features:
transform_feedback2
- Exhausted GL driver options.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Uses Tiling: true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 1
GPU #1
Active: Yes
Vendor ID: 0x10de
Device ID: 0x0a29
GPU #2
Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 512
TileWidth: 512
Decision Log
HW_COMPOSITING: disabled by user: Disabled by pref
OPENGL_COMPOSITING: unavailable by default: Hardware compositing is disabled
WEBRENDER: opt-in by default: WebRender is an opt-in featureunavailable by runtime: Build doesn't include WebRender
Crash Guard Disabled Features
Workarounds
Failure Log
Media
Audio Backend: audiounit
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 44100
Output Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Internal Speakers
AppleHDAEngineOutput:1B,0,1,2:0
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 44100 - 96000
192 - 4274
Input Devices
Name
Group
Vendor
State
Preferred
Format
Channels
Rate
Latency
Internal Microphone
AppleHDAEngineInput:1B,0,1,0:1
Apple Inc.
Enabled
All
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 8000 - 96000
117 - 2407
Line In
AppleHDAEngineInput:1B,0,1,1:2
Apple Inc.
Enabled
None
default: F32LE, support: S16LE S16BE F32LE F32BE
2
default: 44100, support: 8000 - 96000
117 - 2407
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 60.3.2 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 17 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1543919016 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true print.printer_Canon_MG5700_series_Printer_(Copy_1).print_bgcolor: false print.printer_Canon_MG5700_series_Printer_(Copy_1).print_bgimages: false print.printer_Canon_MG5700_series_Printer_(Copy_1).print_duplex: -437918235 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_edge_bottom: 0 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_edge_left: 0 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_edge_right: 0 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_edge_top: 0 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_evenpages: true print.printer_Canon_MG5700_series_Printer_(Copy_1).print_footercenter: print.printer_Canon_MG5700_series_Printer_(Copy_1).print_footerleft: &PT print.printer_Canon_MG5700_series_Printer_(Copy_1).print_footerright: &D print.printer_Canon_MG5700_series_Printer_(Copy_1).print_headercenter: print.printer_Canon_MG5700_series_Printer_(Copy_1).print_headerleft: &T print.printer_Canon_MG5700_series_Printer_(Copy_1).print_headerright: &U print.printer_Canon_MG5700_series_Printer_(Copy_1).print_in_color: true print.printer_Canon_MG5700_series_Printer_(Copy_1).print_margin_bottom: 0.5 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_margin_left: 0.5 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_margin_right: 0.5 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_margin_top: 0.5 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_oddpages: true print.printer_Canon_MG5700_series_Printer_(Copy_1).print_orientation: 0 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_page_delay: 50 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_paper_data: 9 print.printer_Canon_MG5700_series_Printer_(Copy_1).print_paper_height: -1.00
Change 'Authentication type' to 'OAuth2' in the Account Settings for your Gmail account(s). This goes for both, incoming server (IMAP), and outgoing server (SMTP). You'll be prompted to enter your Google password the first time you access the account. You may also need to allow cookies for https://accounts.google.com in Thunderbird.
With 'OAuth2' authentication you do not need to 'Allow less secure apps' in your Google settings.
Not related, the 'Manually sort folders' extension is broken in TB60. A fixed version is available at https://github.com/Ximi1970/Manually-Sort-Folders/releases
I'll try that now, although that's what they were set to before. I only changed them to 'normal password' and the 'allow less secure apps' setting, after following instructions from other Mozilla forums.
Not sure how to allow cookies in Thunderbird though.
Looks like I'm back to square one with that. All I now get is the 'Authentication failure while connecting to server imap.gmail.com' blurb after entering my password on each account.
Not sure how to allow cookies in Thunderbird though.
At the top right of the Thunderbird window, click the menu button > Options > Privacy > Web Content
You can allow cookies globally, or just create an exception for https://accounts.google.com.
All I now get is the 'Authentication failure
Do you get the password prompt? Do you enter your main Google password?
At the top right of the Thunderbird window, click the menu button > Options > Privacy > Web Content
I do not get the 'Options' button as an option.
Yes I do get the password prompt and yes I do enter my main Google password.
OK, found it. Accept Cookies is already turned on
Please post your Troubleshooting Information again, after correcting the Authentication type. Just the 'Mail and News Accounts' section will do.
Mail and News Accounts
account1:
INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account4:
INCOMING: account4, , (imap) imap.gmail.com:993, SSL, OAuth2
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
account5:
INCOMING: account5, , (imap) imap.zoho.com:993, SSL, passwordCleartext
OUTGOING: , smtp.zoho.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true
Your settings look good now. So the problem must be something on the Google server. See if this Google support article helps. https://support.google.com/mail/answer/7126229
As said before, with OAuth2 authentication you neither need to 'Allow less secure apps', nor 2-step authentication.
Ok. Checked that link which I had seen before and nothing I hadn't tried apart from the 'Display Unlock Captcha' part which I tried to no avail. So if there is a problem on the Google server, why do my other two accounts have exactly the same problem. Also, why has the problem on all 5 accounts only manifested itself immediately after my new installation of both OS and Thunderbird. Surely any issues with the Google server shouldn't prevent Thunderbird from storing passwords which it seems unable to do.
2 step authentication is not turned on. Also, I have now returned to the original settings of not allowing less secure apps.
This is just guessing. Try to clear any Google cookies in Thunderbird.
Is there something in the error console when trying to authenticate?
Surely any issues with the Google server shouldn't prevent Thunderbird from storing passwords which it seems unable to do.
No. But as long as you cannot login, there's no password for Thunderbird to remember.
Sorry, not sure what the error console is. Is it the message that flashes up when trying to connect? That is - 'Authentication failure while connecting to server imap.gmail.com' Cleared all cookies, no joy.
not sure what the error console is.
Press Ctrl+Shift+J
Quota Something (._.metadata) in the directory that doesn't belong!: ActorsParent.cpp:4350 (unknown) IndexedDB UnknownErr: ActorsParent.cpp:600 (unknown) undefined (unknown) JQMIGRATE: Logging is active common-min.4b219b53323f.js:6:6003 JQMIGRATE: jQuery.browser is deprecated common-min.4b219b53323f.js:6:6344 console.trace(): common-min.4b219b53323f.js:6 migrateWarn https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:6:6415 get https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:6:6590 <anonymous> https://static-media-prod-cdn.sumo.mozilla.net/static/build/questions-min.1a11e0e659b6.js:3:2766 c https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:4:2991 fireWith https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:4:3801 ready https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:3:12269 q https://static-media-prod-cdn.sumo.mozilla.net/static/build/common-min.4b219b53323f.js:3:9681 NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:179 NS_ERROR_ABORT: User canceled master password entry crypto-SDR.js:84 NS_ERROR_FAILURE: Couldn't decrypt string crypto-SDR.js:179 NS_ERROR_ABORT: User canceled master password entry crypto-SDR.js:84 Quota Something (._.metadata) in the directory that doesn't belong!: ActorsParent.cpp:4350 (unknown) IndexedDB UnknownErr: ActorsParent.cpp:600 (unknown) undefined (unknown)
NS_ERROR_ABORT: User canceled master password entry crypto-SDR.js:84
Did you set a master password, and did you enter the master password when Thunderbird prompted you for it?