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Cant connect to server

  • 2 Antworten
  • 1 hat dieses Problem
  • 10 Aufrufe
  • Letzte Antwort von sfhowes

Austinlivingrightsleepcity
Austinlivingrightsleepcity
more options

I have no idea what happened. I leave on vacation, and I come back and nothing works. I assume someone tried to get too helpful and made things worse. I don't have enough experience to find out what is wrong! Can someone tell me why I cannot connect to any of the mailboxes we have?? Here is my troubleshooting information.

It worked fine before I left (10/23) and now, nothing. 

 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, , (imap) mail.livingrightsleepcity.com:143, plain, passwordCleartext
     OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true

   account8:
     INCOMING: account8, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true

   account9:
     INCOMING: account9, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true

   account10:
     INCOMING: account10, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext
     OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true

 Crash Reports

 Extensions
   Lightning, 5.4.9.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1524319560
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.9.1
     font.internaluseonly.changed: false
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 337b1a00-daaa-4572-91d2-d05d9bd1dd5
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1538582289
     places.history.expiration.transient_current_max_pages: 122334
     plugin.importedState: true
     security.sandbox.content.tempDirSuffix: {5c86cd9a-7c7a-4ab0-9647-d1afddfc52e6}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 4600
     Vendor ID: 0x8086
     Device ID: 0x0412
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 10.18.15.4248
     Driver Date: 8-4-2015

     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     WebGL Renderer: false

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
I have no idea what happened. I leave on vacation, and I come back and nothing works. I assume someone tried to get too helpful and made things worse. I don't have enough experience to find out what is wrong! Can someone tell me why I cannot connect to any of the mailboxes we have?? Here is my troubleshooting information. It worked fine before I left (10/23) and now, nothing. Application Basics Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account4: INCOMING: account4, , (imap) mail.livingrightsleepcity.com:143, plain, passwordCleartext OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordCleartext, true account7: INCOMING: account7, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true account8: INCOMING: account8, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true account9: INCOMING: account9, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true account10: INCOMING: account10, , (imap) mail.livingrightsleepcity.com:143, alwaysSTARTTLS, passwordCleartext OUTGOING: , mail.livingrightsleepcity.com:587, alwaysSTARTTLS, passwordEncrypted, true Crash Reports Extensions Lightning, 5.4.9.1, false, {e2fda1a4-762b-4020-b5ad-a41df1933103} Important Modified Preferences Name: Value accessibility.lastLoadDate: 1524319560 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 52.9.1 font.internaluseonly.changed: false font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 337b1a00-daaa-4572-91d2-d05d9bd1dd5 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1538582289 places.history.expiration.transient_current_max_pages: 122334 plugin.importedState: true security.sandbox.content.tempDirSuffix: {5c86cd9a-7c7a-4ab0-9647-d1afddfc52e6} Graphics GPU #1 Description: Intel(R) HD Graphics 4600 Vendor ID: 0x8086 Device ID: 0x0412 RAM: Unknown Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Driver Version: 10.18.15.4248 Driver Date: 8-4-2015 Features Direct2D: false DirectWrite: true (10.0.17134.1) WebGL Renderer: false AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

Alle Antworten (2)

user01229325
user01229325
more options

Start by contacting your provider for their current server settings and then fix yours. They are all over the place. Some are set for no connection security and some are Starttls. Some accounts have plain password and some are set to encrypted.

sfhowes
sfhowes
  • Top 10 Contributor
more options

It looks like your domain is hosted by networksolutions.com, and their recommended settings are: incoming IMAP server mail.livingrightsleepcity.com on port 143, STARTTLS security, authentication = normal password, User name = email address; outgoing SMTP server mail.livingrightsleepcity.com on port 587, STARTTLS security, authentication = normal password, User name = email address.

https://knowledge.web.com/subjects/article/KA-01009/en-us

Open Tools/Account Settings and make the necessary changes in Server Settings, and Outgoing Server (SMTP) at the bottom left, for all the listed servers.