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Firefox Continously Crashing

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Latest version of Fx being used on Win 10, version 1803. Browser has started crashing every few minutes. Crashes even in Safe Mode. Have not had this issue until recently. NOT a Win 10 problem as all other browsers work fine for as long as I have them open. Currently using the Fx Developer Edition which is NOT crashing at all.

Not clicking the Share Data button as this is the Developer Edition.

Any ideas or solutions that are viable?

Latest version of Fx being used on Win 10, version 1803. Browser has started crashing every few minutes. Crashes even in Safe Mode. Have not had this issue until recently. NOT a Win 10 problem as all other browsers work fine for as long as I have them open. Currently using the Fx Developer Edition which is NOT crashing at all. Not clicking the Share Data button as this is the Developer Edition. Any ideas or solutions that are viable?

Ausgewählte Lösung

hi, this problem will occur if you have manually enabled dns over https on firefox 60 - the feature isn't ready on release and will lead to the crashes you're experiencing. to solve the issue, please either reset the network.trr.mode preference in about:config or switch to the beta version of firefox 61...

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  • User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0

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FredMcD
  • Top 10 Contributor
4274 Lösungen 59942 Antworten
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In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Fragesteller

Submitting all crash reports without BP in front.

Submitting all crash reports without BP in front.

Geändert am von Foxy Der Fox

Fragesteller

This is all of them:

0b4c4fa9-0134-407c-863f-2ffb3025918d 6/1/2018 1:09 AM e60382e6-0ec5-4d09-82d0-4c4d69f302f6 6/1/2018 1:09 AM f4d3e699-41a7-4a6b-a4df-4bdfc89e9ab8 6/1/2018 1:09 AM 2fe18f85-f913-429f-be69-d37758ebd867 6/1/2018 1:09 AM 92832a3e-40f6-49e8-8530-84414bf067cd 6/1/2018 1:09 AM 76990c8e-c113-4444-b527-aa5e0357f2ba 5/26/2018 1:21 AM 63b3874b-5c3d-4849-8ff4-d000c9bf0036 5/26/2018 1:21 AM d392947c-f769-4f7d-a29b-fb5eb22fac63 5/24/2018 6:03 AM 542ed20f-6bc7-4a0e-98b8-f843db54e60c 5/22/2018 12:36 AM e01a85cd-2be0-492f-8975-0ec3ae2c0150 5/22/2018 12:36 AM d9cd9c74-b993-44f6-9d81-004fda6cc8d2 5/22/2018 12:36 AM 7c613a5b-c48f-4294-877d-010a83999cfa 5/7/2018 8:19 AM 0ce35778-fe16-4a6c-a70b-c87e3af8a534 5/7/2018 8:19 AM 043ad406-ca5a-43f3-a600-15a9cd4cb9d6 4/26/2018 5:24 AM a1360ae6-a77c-4cff-993e-c25cacf0c17b 4/26/2018 5:24 AM d18c2e93-04f8-4361-8367-d4ece8555363 4/26/2018 5:24 AM 08853a9f-6eba-4ca6-9965-1d8368037de4 4/26/2018 5:24 AM a47f8046-c25b-4b76-b52b-59304574704c 4/26/2018 5:24 AM 997dc83d-ea83-48fb-a098-09ce232e4847 4/22/2018 4:55 PM b7747fb2-666f-4cc9-9bb4-73faa4066038 4/10/2018 8:02 AM

This is all of them: 0b4c4fa9-0134-407c-863f-2ffb3025918d 6/1/2018 1:09 AM e60382e6-0ec5-4d09-82d0-4c4d69f302f6 6/1/2018 1:09 AM f4d3e699-41a7-4a6b-a4df-4bdfc89e9ab8 6/1/2018 1:09 AM 2fe18f85-f913-429f-be69-d37758ebd867 6/1/2018 1:09 AM 92832a3e-40f6-49e8-8530-84414bf067cd 6/1/2018 1:09 AM 76990c8e-c113-4444-b527-aa5e0357f2ba 5/26/2018 1:21 AM 63b3874b-5c3d-4849-8ff4-d000c9bf0036 5/26/2018 1:21 AM d392947c-f769-4f7d-a29b-fb5eb22fac63 5/24/2018 6:03 AM 542ed20f-6bc7-4a0e-98b8-f843db54e60c 5/22/2018 12:36 AM e01a85cd-2be0-492f-8975-0ec3ae2c0150 5/22/2018 12:36 AM d9cd9c74-b993-44f6-9d81-004fda6cc8d2 5/22/2018 12:36 AM 7c613a5b-c48f-4294-877d-010a83999cfa 5/7/2018 8:19 AM 0ce35778-fe16-4a6c-a70b-c87e3af8a534 5/7/2018 8:19 AM 043ad406-ca5a-43f3-a600-15a9cd4cb9d6 4/26/2018 5:24 AM a1360ae6-a77c-4cff-993e-c25cacf0c17b 4/26/2018 5:24 AM d18c2e93-04f8-4361-8367-d4ece8555363 4/26/2018 5:24 AM 08853a9f-6eba-4ca6-9965-1d8368037de4 4/26/2018 5:24 AM a47f8046-c25b-4b76-b52b-59304574704c 4/26/2018 5:24 AM 997dc83d-ea83-48fb-a098-09ce232e4847 4/22/2018 4:55 PM b7747fb2-666f-4cc9-9bb4-73faa4066038 4/10/2018 8:02 AM
FredMcD
  • Top 10 Contributor
4274 Lösungen 59942 Antworten
Veröffentlicht

None of your crash reports were sent to the Mozilla Servers.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

None of your crash reports were sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. '''

Fragesteller

Submitted Crash Reports Report ID Date Submitted bp-2c6cb39d-c022-416d-9195-2893b0180606 6/6/2018 11:08 AM bp-2e5daa67-df31-4ef3-8566-015360180606 6/6/2018 10:19 AM bp-6def7f6c-f8e5-4dcb-9386-a40700180606 6/6/2018 6:14 AM bp-e7fec1dd-55a7-4a2b-8cd0-090220180606 6/6/2018 6:05 AM bp-63ba1316-8877-4782-bb17-10b990180606 6/6/2018 5:17 AM bp-74541f85-9442-4736-a157-695e40180606 6/6/2018 5:12 AM bp-25b40d54-619d-4987-b50b-8bdde0180606 6/6/2018 3:43 AM bp-3206d6a2-2305-4f9e-9cbd-91f940180606 6/6/2018 3:38 AM bp-210ea1ad-8350-429c-884a-df1890180606 6/6/2018 3:33 AM bp-b4a5c2b2-6c68-4d29-b608-b38a50180606 6/6/2018 3:25 AM bp-2d32da4c-3edb-4988-a196-665ba0180606 6/6/2018 3:15 AM bp-4ff44098-2637-4b64-861d-16c890180606 6/6/2018 3:07 AM bp-0898fd4c-f416-4e39-9b3a-0a7ee0180606 6/6/2018 2:48 AM bp-0e2a389d-4511-40a8-89d3-466b60180606 6/6/2018 2:27 AM bp-d7b1ae80-bc93-4720-b6f8-dc37c0180606 6/5/2018 10:12 PM bp-1f27141e-cb09-4db5-b050-b5d200180606 6/5/2018 10:01 PM bp-3b459e03-5dba-4439-852b-c00f50180606 6/5/2018 9:49 PM bp-ef80e328-7864-47ba-b667-9004f0180606 6/5/2018 9:32 PM bp-00f7c612-34e3-48ab-ac0a-2d6730180606 6/5/2018 9:14 PM bp-57c2e188-bd08-4aad-b303-e7ca61180606 6/5/2018 8:56 PM bp-4e923478-2f51-41de-a7da-ec16f1180606 6/5/2018 8:45 PM bp-de981d9c-06e9-42e8-bbf2-c2ece1180422 4/22/2018 4:56 PM

Submitted Crash Reports Report ID Date Submitted bp-2c6cb39d-c022-416d-9195-2893b0180606 6/6/2018 11:08 AM bp-2e5daa67-df31-4ef3-8566-015360180606 6/6/2018 10:19 AM bp-6def7f6c-f8e5-4dcb-9386-a40700180606 6/6/2018 6:14 AM bp-e7fec1dd-55a7-4a2b-8cd0-090220180606 6/6/2018 6:05 AM bp-63ba1316-8877-4782-bb17-10b990180606 6/6/2018 5:17 AM bp-74541f85-9442-4736-a157-695e40180606 6/6/2018 5:12 AM bp-25b40d54-619d-4987-b50b-8bdde0180606 6/6/2018 3:43 AM bp-3206d6a2-2305-4f9e-9cbd-91f940180606 6/6/2018 3:38 AM bp-210ea1ad-8350-429c-884a-df1890180606 6/6/2018 3:33 AM bp-b4a5c2b2-6c68-4d29-b608-b38a50180606 6/6/2018 3:25 AM bp-2d32da4c-3edb-4988-a196-665ba0180606 6/6/2018 3:15 AM bp-4ff44098-2637-4b64-861d-16c890180606 6/6/2018 3:07 AM bp-0898fd4c-f416-4e39-9b3a-0a7ee0180606 6/6/2018 2:48 AM bp-0e2a389d-4511-40a8-89d3-466b60180606 6/6/2018 2:27 AM bp-d7b1ae80-bc93-4720-b6f8-dc37c0180606 6/5/2018 10:12 PM bp-1f27141e-cb09-4db5-b050-b5d200180606 6/5/2018 10:01 PM bp-3b459e03-5dba-4439-852b-c00f50180606 6/5/2018 9:49 PM bp-ef80e328-7864-47ba-b667-9004f0180606 6/5/2018 9:32 PM bp-00f7c612-34e3-48ab-ac0a-2d6730180606 6/5/2018 9:14 PM bp-57c2e188-bd08-4aad-b303-e7ca61180606 6/5/2018 8:56 PM bp-4e923478-2f51-41de-a7da-ec16f1180606 6/5/2018 8:45 PM bp-de981d9c-06e9-42e8-bbf2-c2ece1180422 4/22/2018 4:56 PM

Fragesteller

Do you need me to submit each crash report in detail? It takes awhile after clicking one to process.

Do you need me to submit each crash report in detail? It takes awhile after clicking one to process.
FredMcD
  • Top 10 Contributor
4274 Lösungen 59942 Antworten
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No. The crash report is several pages of data. We need the report numbers to see the whole report.

bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606

Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS

1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 '''Signature:''' mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove
FredMcD
  • Top 10 Contributor
4274 Lösungen 59942 Antworten
Veröffentlicht

Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Fragesteller

OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot?

Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up.

There are also Mozilla folders under AppDate: Local & Roaming.

OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot? Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up. There are also Mozilla folders under AppDate: Local & Roaming.

Fragesteller

FredMcD said

No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

Aren't the "bp" crash numbers enough?

''FredMcD [[#answer-1119942|said]]'' <blockquote> No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 '''Signature:''' mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove </blockquote> Aren't the "bp" crash numbers enough?
Shadow110 1072 Lösungen 14836 Antworten
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Foxy Der Fox said

OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot? Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up. There are also Mozilla folders under AppDate: Local & Roaming.

They are not deleted and will be there when you finish the reinstall as Fred stated.

''Foxy Der Fox [[#answer-1119953|said]]'' <blockquote> OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot? Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up. There are also Mozilla folders under AppDate: Local & Roaming. </blockquote> They are not deleted and will be there when you finish the reinstall as Fred stated. *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
Shadow110 1072 Lösungen 14836 Antworten
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Foxy Der Fox said

FredMcD said
No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

Aren't the "bp" crash numbers enough?

I am sure Fred read them and that is the reason he is asking you to reinstall. Can you read this : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT

''Foxy Der Fox [[#answer-1119954|said]]'' <blockquote> ''FredMcD [[#answer-1119942|said]]'' <blockquote> No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 '''Signature:''' mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove </blockquote> Aren't the "bp" crash numbers enough? </blockquote> I am sure Fred read them and that is the reason he is asking you to reinstall. Can you read this : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT

Fragesteller

Pkshadow said

Foxy Der Fox said
OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot? Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up. There are also Mozilla folders under AppDate: Local & Roaming.

They are not deleted and will be there when you finish the reinstall as Fred stated.

This is all well and good. I know where to find my Profile folder. There is one in AppData>Local and one in AppData>Roaming.The Extension folder is listed under Roaming>Mozilla and has nothing in it. Seems the extensions are under: C:\Users\UserName\AppData\Roaming\Mozilla\Firefox\Profiles\6xfbg1oc.default and that this will NOT be deleted?

I have to use the Developer Edition as Quantum crashes in the middle of doing something you all ask me to do. I've been able to quickly get it done so far.

''Pkshadow [[#answer-1119956|said]]'' <blockquote> ''Foxy Der Fox [[#answer-1119953|said]]'' <blockquote> OK. I got down to the part about removing Mozilla/Firefox program folders. I DO NOT want to remove any folders that contain my installed extensions. Although I have Fx synced, I do not trust that they will be re-installed again from the server. Where can I find all of them so I can save the folder and paste the extensions back in after an new install and re-boot? Why wont the uninstall program do just as good without directly deleting the folders manually? I can handle removing the Registry clean up. There are also Mozilla folders under AppDate: Local & Roaming. </blockquote> They are not deleted and will be there when you finish the reinstall as Fred stated. *https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles </blockquote> This is all well and good. I know where to find my Profile folder. There is one in AppData>Local and one in AppData>Roaming.The Extension folder is listed under Roaming>Mozilla and has nothing in it. Seems the extensions are under: C:\Users\UserName\AppData\Roaming\Mozilla\Firefox\Profiles\6xfbg1oc.default and that this will NOT be deleted? I have to use the Developer Edition as Quantum crashes in the middle of doing something you all ask me to do. I've been able to quickly get it done so far.

Fragesteller

Pkshadow said

Foxy Der Fox said
FredMcD said
No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 Signature: mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove

Aren't the "bp" crash numbers enough?

I am sure Fred read them and that is the reason he is asking you to reinstall. Can you read this : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT

I know the crash reports are very long. I just wanted to make sure the numbers were all you needed before I proceed. Reading the crash report concerning the crash reason means nothing to me although I understand what it SAYS.

So you definitely want me to MANUALLY delete ALL folders in the Mozilla folder under the Program Files folder (using 64-bit)? Do a Register clean?

''Pkshadow [[#answer-1119957|said]]'' <blockquote> ''Foxy Der Fox [[#answer-1119954|said]]'' <blockquote> ''FredMcD [[#answer-1119942|said]]'' <blockquote> No. The crash report is several pages of data. We need the report numbers to see the whole report. bp-2c6cb39d-c022-416d-9195-2893b0180606 bp-2e5daa67-df31-4ef3-8566-015360180606 bp-6def7f6c-f8e5-4dcb-9386-a40700180606 '''Signature:''' mozilla::ipc::MessageChannel::CxxStackFrame::CxxStackFrame | mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove This is for Sumo's Related Bugs 1454957 RESOLVED DUPLICATE Crash in 60.0b13 developer edition on Win64 with Cloudflare DNS over HTTPS 1441131 RESOLVED FIXED Crash in mozilla::ipc::MessageChannel::Send | mozilla::dom::PContentParent::SendDataStorageRemove </blockquote> Aren't the "bp" crash numbers enough? </blockquote> I am sure Fred read them and that is the reason he is asking you to reinstall. Can you read this : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT </blockquote> I know the crash reports are very long. I just wanted to make sure the numbers were all you needed before I proceed. Reading the crash report concerning the crash reason means nothing to me although I understand what it SAYS. So you definitely want me to MANUALLY delete ALL folders in the Mozilla folder under the Program Files folder (using 64-bit)? Do a Register clean?
FredMcD
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4274 Lösungen 59942 Antworten
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Firefox comes in two or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


I am thinking there is a corrupt file somewhere. By removing anything Mozilla or Firefox from the Programs Folder in the computer, anything corrupt would be removed.

Firefox comes in two or more folders on all computers. They are; Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user. If you remove the Firefox folder, the user profiles would not be affected. ----------------- I am thinking there is a corrupt file somewhere. By removing anything Mozilla or Firefox from the Programs Folder in the computer, anything corrupt would be removed.

Fragesteller

FredMcD said

Let’s do a full clean re-install; Download Firefox For All languages And Systems {web link} Save the file. Then Close Firefox. Using your file browser, open the Programs Folder on your computer. Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one. Do Not remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

OK. Did ALL this. Still crashing. Fx works fine for a few minutes and then just crashes. Same problem reported in crash report: Crash Reason EXCEPTION_BREAKPOINT.

1) Removed all folders in Program Files folder. 2) Cleaned remnants from Registry. 3) Rebooted. 4) Ran installer. 5) Opened Fx and started surfing usual sites. It still crashes in Safe Mode too.

bp-c073ca69-8b32-4163-9267-01e940180607 21 minutes ago

Any chance it may be a problem with the Config file?

''FredMcD [[#answer-1119943|said]]'' <blockquote> Let’s do a full clean re-install; [http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems] {web link} Save the file. Then '''Close Firefox. ''' Using your file browser, open the '''Programs Folder''' on your computer. '''Windows: ''' C:\Program Files C:\Program Files (x86) '''Mac: ''' Open the ''' "Applications" ''' folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac '''Linux: ''' Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any '''Mozilla''' or '''Firefox''' program folders. Do not remove the '''Mozilla Thunderbird''' folder if there is one. '''Do Not''' remove any profile folders. After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your '''Computer''' in safe mode and try again. http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia </blockquote> OK. Did ALL this. Still crashing. Fx works fine for a few minutes and then just crashes. Same problem reported in crash report: Crash Reason EXCEPTION_BREAKPOINT. 1) Removed all folders in Program Files folder. 2) Cleaned remnants from Registry. 3) Rebooted. 4) Ran installer. 5) Opened Fx and started surfing usual sites. It still crashes in Safe Mode too. bp-c073ca69-8b32-4163-9267-01e940180607 21 minutes ago Any chance it may be a problem with the Config file?
Shadow110 1072 Lösungen 14836 Antworten
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Hi, is the same errors : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT

Hi, is the same errors : MOZ_CRASH Reason MOZ_RELEASE_ASSERT(mWorkerThread == GetCurrentVirtualThread()) (not on worker thread!) Crash Reason EXCEPTION_BREAKPOINT
Shadow110 1072 Lösungen 14836 Antworten
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Are you running this in Windows 10 Linux Bashshell ?

Are you running this in Windows 10 Linux Bashshell ?

Fragesteller

Pkshadow said

Are you running this in Windows 10 Linux Bashshell ?

Nope. Mentioned that it was Win 10, version 1803 (64-bit) installed May 1, 2018. Crashes only started occurring in last few weeks. Need any more info?

''Pkshadow [[#answer-1119996|said]]'' <blockquote> Are you running this in Windows 10 Linux Bashshell ? </blockquote> Nope. Mentioned that it was Win 10, version 1803 (64-bit) installed May 1, 2018. Crashes only started occurring in last few weeks. Need any more info?
Shadow110 1072 Lösungen 14836 Antworten
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Hi, Yes saw Win 10 but it has or can have a Linux Shell if you downloaded it.

few things why where you running 61.0a1 ?

is this now version 60.0.2  ? Help --> About will say.

Please update your Video Card Drivers (have no info so can not look for errors)

No information on your Extensions so please try : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

Hi, Yes saw Win 10 but it has or can have a Linux Shell if you downloaded it. few things why where you running 61.0a1 ? is this now version 60.0.2 ? Help --> About will say. Please update your Video Card Drivers (have no info so can not look for errors) No information on your Extensions so please try : SAFE MODE *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes In Firefox Safe mode these changes are effective: *all extensions are disabled (about:addons) *default theme is used (no persona) *userChrome.css and userContent.css are ignored (chrome folder) *default toolbar layout is used (file: localstore-safe.rdf) *Javascript JIT compilers are disabled (prefs: javascript.options.*jit) *hardware acceleration is disabled (Options > Advanced > General) *plugins are not affected *preferences are not affected TEST'''''''''is issue still there ?

Geändert am von Shadow110