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Hello, i didn't knew that after i reset my firefox password i would lose all my firefox stuff (passwords, bookmarks, etc.) i need all that back please

  • 3 Antworten
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  • 4 Aufrufe
  • Letzte Antwort von Balázs Meskó

albutec
albutec
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This computer is from my grandfather, and he is very picky with the bookmarkers, and passwords and all that stuff. I am always carefull when i backup his stuff befoure formating his pc, but this time i didn't save any passwords, because he was "sure" of the firefox password. But it was wrong, so after i format the pc and install the firefox, i just tryed to login on firefox to sync, and i got wrong password, so i just reseted. After that it synced but nothing happend, no passwords, no bookmarks, i restarted the pc and still nothing. Only after that i went support website and saw that the password reset was the issue (https://support.mozilla.org/pt-PT/kb/perdi-informacao-firefox-sync-o-que-fazer). The link is in portuguese by the way, it is my language. So if theres a chance to revert the situation i would really apreciate. My grandfather is very old and doesnt remenber his facebook account password, etc etc etc, witch was saved there. i know it is a delicate matter but its very important. I know it was my mistake and i did saw the warning afterwords when i tryed to redo it to see what i did wrong. Thanks in advance.

This computer is from my grandfather, and he is very picky with the bookmarkers, and passwords and all that stuff. I am always carefull when i backup his stuff befoure formating his pc, but this time i didn't save any passwords, because he was "sure" of the firefox password. But it was wrong, so after i format the pc and install the firefox, i just tryed to login on firefox to sync, and i got wrong password, so i just reseted. After that it synced but nothing happend, no passwords, no bookmarks, i restarted the pc and still nothing. Only after that i went support website and saw that the password reset was the issue (https://support.mozilla.org/pt-PT/kb/perdi-informacao-firefox-sync-o-que-fazer). The link is in portuguese by the way, it is my language. So if theres a chance to revert the situation i would really apreciate. My grandfather is very old and doesnt remenber his facebook account password, etc etc etc, witch was saved there. i know it is a delicate matter but its very important. I know it was my mistake and i did saw the warning afterwords when i tryed to redo it to see what i did wrong. Thanks in advance.

Alle Antworten (3)

Balázs Meskó
Balázs Meskó
  • Moderator
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If you reset your password in Sync, there is no way to revert this. The data was encrypted using the old password, so if you change the password, there is no way for anyone to get your data back.

I know that in this case, this hurts, but this feature is actually a good thing, not even Mozilla can access your data.

FredMcD
FredMcD
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In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

Balázs Meskó
Balázs Meskó
  • Moderator
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Or use a password manager designed for this exact task, instead of an unsecure home-brewed solution.