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Lag and graphics problems with browser

  • 1 Antwort
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  • Letzte Antwort von FredMcD

jjjf
jjjf
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Since the last update, Firefox has had lag problems and occasional graphics issues (e.g random black boxes). It occasionally crashes as well. I've tried a few things to fix the problem (delete cookies/history, reinstall) but nothing has worked. Any help very much appreciated.

Since the last update, Firefox has had lag problems and occasional graphics issues (e.g random black boxes). It occasionally crashes as well. I've tried a few things to fix the problem (delete cookies/history, reinstall) but nothing has worked. Any help very much appreciated.

Alle Antworten (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support