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My Gmail canned responses aren't working in Firefox but works fine in Chrome. What could be the issue?

  • 5 Antworten
  • 1 hat dieses Problem
  • 12 Aufrufe
  • Letzte Antwort von jscher2000

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It doesn't load at all in Firefox but works seamlessly in Chrome.

Alle Antworten (5)

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Does it work in IE11 or Edge or other Browsers?

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It works in Chrome. I don't have these other browsers.

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I don't know Gmail but give this a try;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

  • Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

  • Cache; Select Advanced > Network.

[v57+] Select Privacy. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Thanks for the troubleshooting tip but this didn't work either =/

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This "Canned responses" feature seems a little limited, but possibly useful. It took me a few tries to understand it and I'm sure there is a lot more to it. But I didn't run into any obvious problems. Does this sequence look like what you expect:

Screenshot #1: compose message and save as canned response Screenshot #2: compose new message and insert canned response Screenshot #3: results of inserting

(Setup instructions: https://www.laptopmag.com/articles/set-canned-responses-gmail)

Where is your Firefox failing in that process?


Google's scripts are notoriously complex, so I don't know whether we'll be able to solve this, but one settings change that sometimes affects copy/paste features and could affect text insertion would be disabling sites from scripting the clipboard. You could check that here:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful or accepting the risk.

(2) In the search box above the list, type or paste clipb and pause while the list is filtered

(3) If the dom.event.clipboardevents.enabled preference is bolded and "modified" or "user set" to false, double-click it to restore the default value of true