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Firefox crashes

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  • Letzte Antwort von Scribe

helpfixit
helpfixit
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It automatically sent and crash report the code or whatever it is called is: bp-e938223e-786d-47ed-a60d-e10952161125 after it told me Firefox crashed it said it would try to save things (not exact words) and gave me the option to restart or close Firefox I choose restart - what I got was internet explore goggle homepage - it is what I used to use. I tried to get FireFox back nothing there went google firefox and it gave me the last version and referred to me as a new user

I want to get FireFox back it has all my latest stuff (Personal as well as work) not to mention passwords

Thank you Terri Hartner


moderator deleted a phone number - personal information that doesn't help with obtaining support in this forum

It automatically sent and crash report the code or whatever it is called is: bp-e938223e-786d-47ed-a60d-e10952161125 after it told me Firefox crashed it said it would try to save things (not exact words) and gave me the option to restart or close Firefox I choose restart - what I got was internet explore goggle homepage - it is what I used to use. I tried to get FireFox back nothing there went google firefox and it gave me the last version and referred to me as a new user I want to get FireFox back it has all my latest stuff (Personal as well as work) not to mention passwords Thank you Terri Hartner ''moderator deleted a phone number - personal information that doesn't help with obtaining support in this forum''

Geändert am von the-edmeister

Alle Antworten (1)

Scribe
Scribe
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Hi, try starting Firefox in Safe Mode by holding down Shift when you start it. It's possible one of your extensions (McAfee WebAdvisor or Norton Security Toolbar) is causing the crash - Add-ons Manager (Ctrl+Shift+A) > Extensions. To exit Safe Mode just close and restart Firefox. Info: Diagnose Firefox issues using Troubleshoot Mode.

To reset your home page, click on Restore to Default as shown here: How to set the home page

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!