Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Learn More

Dieses Thema wurde archiviert. Bitte stellen Sie eine neue Frage, wenn Sie Hilfe benötigen.

Thunderbird crashes and locks computer when receiving messages.

  • 2 Antworten
  • 3 haben dieses Problem
  • 1 Aufruf
  • Letzte Antwort von Geoffgg

Geoffgg
Geoffgg
more options

This is the latest version of Thunderbird installed on a new, clean instal of Window 7. The previous installation on Windows XP has run for years without problems.

When Thunderbird locks up, it locks the whole computer. The mouse won't work and Ctrl-Alt-Del does not work. The only solution is to shut the computer down with the On button.

I've been fighting this for a week and I've been slowly working through the various 'fixes' that I find during a web search. I've disabled indexing and Lightning and I'm currently running Thunderbird in Safe Mode. I can't remember installing any add-ons but we have US English dictionaries running.

Any suggestions? It's driving me nuts and, since it's my wife's computer—well you know the rest. ;-)

This is the latest version of Thunderbird installed on a new, clean instal of Window 7. The previous installation on Windows XP has run for years without problems. When Thunderbird locks up, it locks the whole computer. The mouse won't work and Ctrl-Alt-Del does not work. The only solution is to shut the computer down with the On button. I've been fighting this for a week and I've been slowly working through the various 'fixes' that I find during a web search. I've disabled indexing and Lightning and I'm currently running Thunderbird in Safe Mode. I can't remember installing any add-ons but we have US English dictionaries running. Any suggestions? It's driving me nuts and, since it's my wife's computer—well you know the rest. ;-)

Ausgewählte Lösung

I had the same problem, but found out the turning off hardware acceleration solves the problem (Thunderbird 38.1.0 on Windows 7 (64), Intel G41)

Uncheck "Use hardware acceleration when available" in Tools - Options - Advanced: General or set true for "gfx.direct2d.disabled" in configuration editor

Diese Antwort im Kontext lesen 👍 0

Alle Antworten (2)

Platrix
Platrix
more options

Ausgewählte Lösung

I had the same problem, but found out the turning off hardware acceleration solves the problem (Thunderbird 38.1.0 on Windows 7 (64), Intel G41)

Uncheck "Use hardware acceleration when available" in Tools - Options - Advanced: General or set true for "gfx.direct2d.disabled" in configuration editor

Geoffgg
Geoffgg Fragesteller
more options

For others who may read this, after posting the question, I opened Thunderbird in Safe Mode to see what happened.

After an hour or so, Thunderbird froze again—same story, could not close it or do anything but turn off the computer.

We've now been running Thunderbird for several hours after using the fix suggested by Platrix.

All seems well. Thanks Platrix. :-)