Firefox won't start or uninstall using any suggested method. I want to install latest version.
Firefox has previously worked very well. Now when I try to start it I get a message "Couldn't load XPCOM" and it won't start. I have tried uninstalling it the usual way via Control Panel etc . and nothing happens. I have tried via the uninstall helper programme suggested elsewhere on your website but that won't work either.
I would like to remove the version I have (25.0) and install the new version (25.1) but when I try I get "Can not create temp folder archive".
I have tried connecting via the troubleshooting link below but I get a message "Windows cannot open this file"
I am currently persevering with Internet Explorer to contact you.
What can I do, please?
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Dear Helpers
Many thanks for your suggestions which I followed carefully. However, when I tried to install the new version 25.1 I got a message saying "Cannot create temp folder" or words to that effect and could go no further. At that point my enthusiasm for Firefox evaporated and I decided I have much better things to do with my time and, sadly, I can live without Firefox.
Penkethman
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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Make sure that your security (anti-virus) software isn't blocking Firefox.
You can try to clear the temp folder.
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 25: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
- Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
- (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
- http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
Valgt løsning
Dear Helpers
Many thanks for your suggestions which I followed carefully. However, when I tried to install the new version 25.1 I got a message saying "Cannot create temp folder" or words to that effect and could go no further. At that point my enthusiasm for Firefox evaporated and I decided I have much better things to do with my time and, sadly, I can live without Firefox.
Penkethman