Hi fey42-

You might try deleting the old print options. This article describes how you can search for print options in about:config, and then delete them with a right click:

http://mzl.la/MCCq7H

Hope that helps

That 65% sounds like a Scale setting issue to me.

I followed the instructions and the only two printers listed were my laser and Adobe.

I then searched for "cutepdf" and about 20 lines popped up. I left them alone since I wasn't sure it was safe to off them.

It really isn't a "printer problem" it is a received data problem. The data is being received or sent wrong.

In the attached images, the large one is from IE, the small one is from FF. Those are both full width captures.

If the labels have a 2D barcode, the site may be serving them as PDFs. If Firefox's built-in PDF viewer is scaling them incorrectly, you could try switching to a different viewer. This article has the steps: View PDF files in Firefox or choose another viewer.

I noticed in your plugins list both version 10 and version 11 of the Adobe plugin. You may want to disable one of those to avoid confusion. You can do that by setting Never Activate for one of them here:

orange Firefox button (or Tools menu) > Add-ons > Plugins category (in the left column, click Plugins)

Nope, it is not a scale problem look at the images. The data is being sent or received wrong. The full width one is from IE, the half page from FF.

If I try to scale the small one it "blows" outside the page boundaries.

I print the PDF from the app, so FF never gets its hands on it, at least I think.

I will disable the built-in PDF viewer and see if that helps.

I will also delete the version 10 Adobe plugin and see if that has any effect. It is strange that FF doesn't delete the old when adding the new.

One at a time.

Scale in Page Setup or in Print Preview.

Disabling the FF internal PDF viewer did not help. It is still ~65%.

Sorry the-edmeister the data is wrong, not the printer settings. If I try to scale it it blows past the page boundaries and does not print the whole label. You have to look hard, but you can see the problem.

I am using Adobe Acrobat Professional version.

Hi fey42, the dialog the-edmeister is referring to is Firefox's Page Setup dialog. You can manage the same settings from Firefox's Print Preview screen. For example, turn off Shrink to Fit and make sure Firefox is printing at 100%.

These settings are global, so if the window displaying the label doesn't let you access the File menu (or orange Firefox button), you can open the Page Setup dialog or Print Preview in a different window to change the settings, then return to your label window.

If the label isn't a PDF, is it an image? If you right-click the label, hold down the Ctrl key, and choose View Image (holding Ctrl should open it in a new tab) does that work any better?

I didn't ask you you to change to that 125% setting in your printer driver settings, but in the latest screenshot with the way that label is shoved up into the upper margin area makes me wonder if your margin settings are fouled up. I can't say for sure though, I go by the Firefox Print Preview window; my printer isn't as sophisticated as yours is, with no Preview in the "native print dialog".

Please look at the Firefox Page Setup dialog and verify that it is set to 100% and Shrink to Fit isn't selected, and check the Margin settings - especially the bottom margin.
You can also check that Scale setting in the Print Preview window.

Both Page Setup and Print Preview menu items are available from the orange Firefox button, at the Print > menu item.

After "jscher 2000" explained what "the-edmeister" was telling me it cured the problem.

I was guessing it was 65% it was set to 60%. I remember doing it months ago to print out something. So the "page setup dialog" was causing the problem by being set wrong. I don't even use IE, so it was never set wrong.

The label is printed from this dialog and you choose which printer you want there is nothing else you can do.

Wished I could get this out on the web and tell everybody so this "problem" could be put to rest.

Thanks everybody

That is a fairly common issue. Firefox remembers the last setting for every preference, and uses the last setting as the new "default" setting until the user changes it again.

I do a Print Preview in Firefox for everything I print, to see how the page will look on paper; that catches things like other than 100% and Portrait / Landscape settings without wasting paper and toner.

It seems strange that FF would scale the PDF file according to the page setup dialog. The printer yes, but a PDF no.

But then as I think about it the PDF file is being "generated" by a special printer, so it does make sense.

Since I was "tied" up in a dialog, I had no way to preview the PDF results and see that it was going astray. I typically send the USPS files to a PDF so I have a record of it also.

Think I'll go out and wander the Internet and tell some people the answer to the problem. It has been going on for years and very, very few people have a clue.

Even FF doesn't have a clue about it and they should have known what it was right away since they know exactly how FF works.

Thanks to you and jscher 2000 I am back to full size and now I know how to scale it down if I want.

Cheers, Fred