Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

I have been unable for the past few days to download attachments to E-mails on my Mac OS using Firefox

billyml
billyml
more options

I have been able to download attachments to E-mails for years. However, for the last several days the download process which seems okay but the attachment doesn't show up on the screen and a note appears about a blank document. When I switch to Safari, the downloads work fine. Therefore, I assume that the problem is with Firefox.

I have been able to download attachments to E-mails for years. However, for the last several days the download process which seems okay but the attachment doesn't show up on the screen and a note appears about a blank document. When I switch to Safari, the downloads work fine. Therefore, I assume that the problem is with Firefox.

Alle svar (1)

iamjayakumars
iamjayakumars
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.