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firefox crashes on startup even in safe mode: bp-b33e45b5-9197-4fc1-ba29-888042121222

dwightarthur
dwightarthur
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Opened ABOUT Firefox and saw a button, restart to update. (I was on version 17-point-something. I clicked it and got an instance of crash reporter. Since then any attempt to open firefox results in crash reporter. Firefox screens do not appear. Tried safe mode by holding shift, same result. I am using a non-admin ID under Windows, I tried with a different non-admin ID and with the sysadmin, each one gets crash reported when I try to open firefox. Next step will be to remove and re-install firefox, step after that will be to switch to chrome.

Opened ABOUT Firefox and saw a button, restart to update. (I was on version 17-point-something. I clicked it and got an instance of crash reporter. Since then any attempt to open firefox results in crash reporter. Firefox screens do not appear. Tried safe mode by holding shift, same result. I am using a non-admin ID under Windows, I tried with a different non-admin ID and with the sysadmin, each one gets crash reported when I try to open firefox. Next step will be to remove and re-install firefox, step after that will be to switch to chrome.

Valgt løsning

removed and reinstalled 17.0.1 under my sysadmin id. came up ok. switched to the limited id where i do all my work and got a crash. different from before - instead of crash reporter the screen offered to reopen in safe mode. Tried safe mode, it worked. I disabled all addins and extensions and restarted - OK.

got a lot of work to catch up on now. When I get a chance I will re-enable addins and extensions one at a time and report what happens.

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dwightarthur
dwightarthur Spørgsmålsstiller
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Valgt løsning

removed and reinstalled 17.0.1 under my sysadmin id. came up ok. switched to the limited id where i do all my work and got a crash. different from before - instead of crash reporter the screen offered to reopen in safe mode. Tried safe mode, it worked. I disabled all addins and extensions and restarted - OK.

got a lot of work to catch up on now. When I get a chance I will re-enable addins and extensions one at a time and report what happens.