X
Tryk her for at gå til webstedets mobilversion.
Scheduled maintenance: Thursday, April 2, between 3pm and 5pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Supportforum

firefox crashes on startup even in safe mode: bp-b33e45b5-9197-4fc1-ba29-888042121222

Skrevet

Opened ABOUT Firefox and saw a button, restart to update. (I was on version 17-point-something. I clicked it and got an instance of crash reporter. Since then any attempt to open firefox results in crash reporter. Firefox screens do not appear. Tried safe mode by holding shift, same result. I am using a non-admin ID under Windows, I tried with a different non-admin ID and with the sysadmin, each one gets crash reported when I try to open firefox. Next step will be to remove and re-install firefox, step after that will be to switch to chrome.

Opened ABOUT Firefox and saw a button, restart to update. (I was on version 17-point-something. I clicked it and got an instance of crash reporter. Since then any attempt to open firefox results in crash reporter. Firefox screens do not appear. Tried safe mode by holding shift, same result. I am using a non-admin ID under Windows, I tried with a different non-admin ID and with the sysadmin, each one gets crash reported when I try to open firefox. Next step will be to remove and re-install firefox, step after that will be to switch to chrome.

Valgt løsning

removed and reinstalled 17.0.1 under my sysadmin id. came up ok. switched to the limited id where i do all my work and got a crash. different from before - instead of crash reporter the screen offered to reopen in safe mode. Tried safe mode, it worked. I disabled all addins and extensions and restarted - OK.

got a lot of work to catch up on now. When I get a chance I will re-enable addins and extensions one at a time and report what happens.

Læs dette svar i sammenhæng 0

Yderligere systemdetaljer

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.97 Safari/537.11

Yderligere information

recent crash reports:
Crash ID: bp-62e8fd8f-f9a9-4caf-a19c-d9f652121222
Crash ID: bp-80695676-0770-4e1e-a5fb-4c0be2121222
Crash ID: bp-1758e65a-d0fa-43ad-ab21-2aea52121222
Crash ID: bp-643017c4-d879-461a-a1e1-d85722121222
Crash ID: bp-b33e45b5-9197-4fc1-ba29-888042121222

Luk

Valgt løsning

removed and reinstalled 17.0.1 under my sysadmin id. came up ok. switched to the limited id where i do all my work and got a crash. different from before - instead of crash reporter the screen offered to reopen in safe mode. Tried safe mode, it worked. I disabled all addins and extensions and restarted - OK.

got a lot of work to catch up on now. When I get a chance I will re-enable addins and extensions one at a time and report what happens.

removed and reinstalled 17.0.1 under my sysadmin id. came up ok. switched to the limited id where i do all my work and got a crash. different from before - instead of crash reporter the screen offered to reopen in safe mode. Tried safe mode, it worked. I disabled all addins and extensions and restarted - OK. got a lot of work to catch up on now. When I get a chance I will re-enable addins and extensions one at a time and report what happens.