Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

No internet connection when disconnected from VPN on Mac

danielb.wright
danielb.wright
more options

Hello, I have been mostly happy with Mozilla VPN on my Mac (running Big Sure), except for one recurring issue: after installing and using Mozilla VPN, I my internet connection doesn't seem to work if I'm not connected to the VPN. Specifically, the VPN is running and the internet is fine, and then I disconnect the VPN, and internet connectivity ceases. Any ideas here? Thanks!

Hello, I have been mostly happy with Mozilla VPN on my Mac (running Big Sure), except for one recurring issue: after installing and using Mozilla VPN, I my internet connection doesn't seem to work if I'm not connected to the VPN. Specifically, the VPN is running and the internet is fine, and then I disconnect the VPN, and internet connectivity ceases. Any ideas here? Thanks!

Alle svar (1)

Gustavo Aguilera
Gustavo Aguilera
  • Moderator
more options

Hello!

We're sorry for the inconvenience. There is an ongoing issue on the VPN for macOS that stems from the system overwriting their previously set DNS settings. If the VPN process crashes, it doesn’t clean out these DNS entries, and since those DNS are only accessible via the VPN, it effectively breaks all non-VPN networking.

To fix this, go ahead and uninstall the VPN from your computer, then go to System preferences > Network > Wi-fi (make sure to remove the lock in order to be able to make changes) > Advanced > DNS, and if DNS server 10.64.0.1 is showing remove it from the list, as well as fc00:bbbb:bbbb:bb01::1. That should fix your internet connection, then try reinstalling the VPN again and it should work normally.

Rest assured, this issue will be corrected on the next macOS release.

Let me know if that helps.