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Every time I close Firefox it crashes

Skrevet

Hi there,

every time I close the last Firefox - Tab the Process is hanging for some time and then the Firefox-Crash-Window will appear. This happens in also safe mode and I am using the new Firefox-Version. What can I do?

BR

Hi there, every time I close the last Firefox - Tab the Process is hanging for some time and then the Firefox-Crash-Window will appear. This happens in also safe mode and I am using the new Firefox-Version. What can I do? BR

Valgt løsning

Hi there,

sorry for the late reply but neither the Kapserski - Addon nor any other Plugin / Add-on was the reason. The suggestion with the new profile brought me an idea. I did the following:

1. MozBackup for the whole Profile 2. Delete Cookies and web-site Data: problem still there 3. Deinstallation of Firefox and installation of a new, empty firefox: Problem solved 4. Restore Profile from Backup without Cookies and web-site Data: Problem back 5: Profile deleted again: Problem solved -> something in the profile is causing the Problem 6. Restore without History and General Settings: Problem solved 7. Profile deleted again and restored without History: Problem back 8. Profile deleted again and restored without General Settings: Problem solved

So, finally something in the General Settings was causing the Problem. Hope to help anyone with the detailed solution.

BR

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Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 32.0 r0

Program

  • Firefox 63.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:63.0) Gecko/20100101 Firefox/63.0
  • Support-URL: https://support.mozilla.org/1/firefox/63.0.3/WINNT/de/

Udvidelser

  • Adblock Plus 3.0.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adobe Acrobat 18.0.9 (web2pdfextension.17@acrobat.adobe.com)
  • Citavi Picker 2017.12.4.21 ({8AA36F4F-6DC7-4c06-77AF-5035170634FE})
  • Kaspersky Protection 5.1.94.28d-20180412184251 (light_plugin_A07576A3CEBC4A72A8CF2C925907DB05@kaspersky.com)
  • OneNote Web Clipper 3.7.7 (Clipper@OneNote.com)
  • PDF Mage 2.0.2 (jid1-GeRCnsiDhZiTvA@jetpack)
  • PDF Print & Save 1.2.1 ({d064563a-1542-4b8b-99ff-95f1644c4075})
  • Todoist: To-Do Liste und Aufgabenverwaltung 5.3 (support@todoist.com)
  • iMacros for Firefox 9.0.3 ({81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Grafik

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 21f917aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • contentUsesTiling: True
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.18696
  • driverDate: 4-4-2016
  • driverDate2:
  • driverVersion: 10.18.10.4425
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'disabled', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'Disabled via gfx.direct2d.disabled', u'type': u'user'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'No qualified hardware', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'cairo', u'ApzAutoscrollInput': 1, u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 3
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008f5d) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_multiview GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.ae3b5a6552ee)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000008f5d) EGL_VERSION: 1.4 (ANGLE 2.1.0.ae3b5a6552ee) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Ændrede indstillinger

Diverse

  • User JS: Ja
  • Tilgængelighed: Nej
Luk
FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

In the address bar, type about:crashes<enter>.

Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way.

https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser/explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

The crash report is several pages of data. We need the report numbers to see the whole report.

Copy the most recent 5-7 File Names in the folder. Post the information in the reply box.

In the address bar, type '''about:crashes'''<enter>. '''Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' '''Submitted''' crash reports, and '''copy''' them. Now go to the reply box and '''paste''' them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support +++++++++++++++++++++++ If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser/explorer on your computer. '''Note:''' You may have to enable '''Show Hidden''' '''Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Copy the most recent '''5-7 File Names''' in the folder. Post the information in the reply box.

Spørgsmålsstiller

Hi!

Here you go:

bp-8994e3b8-e81f-4d38-b32b-a65c20181210 10.12.2018 17:36 bp-bf5c96f5-ca60-4afd-819d-96f270181210 10.12.2018 17:36 bp-ce2b64fd-e09d-4b17-83db-f67b50181210 10.12.2018 17:36 bp-59f3140d-9b41-47e8-b806-ff0d80181210 10.12.2018 17:34 bp-8c7a5b5c-3bb1-4d46-a2b8-b1b6e0181210 10.12.2018 17:34 bp-38b12a3a-145c-4367-9c49-6c15a0181210 10.12.2018 17:34 bp-c9f3ac60-2ec1-414d-bfc6-19fb20181210 10.12.2018 10:29

Obviously not every crash produces an entry here.

Thank you for your time!

Best Regards

Hi! Here you go: bp-8994e3b8-e81f-4d38-b32b-a65c20181210 10.12.2018 17:36 bp-bf5c96f5-ca60-4afd-819d-96f270181210 10.12.2018 17:36 bp-ce2b64fd-e09d-4b17-83db-f67b50181210 10.12.2018 17:36 bp-59f3140d-9b41-47e8-b806-ff0d80181210 10.12.2018 17:34 bp-8c7a5b5c-3bb1-4d46-a2b8-b1b6e0181210 10.12.2018 17:34 bp-38b12a3a-145c-4367-9c49-6c15a0181210 10.12.2018 17:34 bp-c9f3ac60-2ec1-414d-bfc6-19fb20181210 10.12.2018 10:29 Obviously not every crash produces an entry here. Thank you for your time! Best Regards
FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

Well done. Now let's see

Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231

bp-8994e3b8-e81f-4d38-b32b-a65c20181210 Signature: IPCError-browser | ShutDownKill

CrashTime Mon, 13 Aug 2018 10:39:37 GMT ++++++++++++++++++++++++++++++++++++++++ bp-bf5c96f5-ca60-4afd-819d-96f270181210 Signature: js::jit::AutoWritableJitCode::~AutoWritableJitCode

CrashTime Fri, 10 Aug 2018 11:19:52 GMT +++++++++++++++++++++++++++++++++++++++++ bp-ce2b64fd-e09d-4b17-83db-f67b50181210 Signature: IPCError-browser | ShutDownKill

CrashTime Tue, 28 Aug 2018 15:58:17 GMT +++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635

bp-59f3140d-9b41-47e8-b806-ff0d80181210 bp-8c7a5b5c-3bb1-4d46-a2b8-b1b6e0181210 bp-38b12a3a-145c-4367-9c49-6c15a0181210

Signature: IPCError-browser | ShutDownKill

CrashTime Fri, 07 Dec 2018 11:22:14 GMT

Crash Reason EXCEPTION_BREAKPOINT

Attention Sumo's there are over 60 related bug reports

inproc_agent.dll = Kaspersky Inproc Agent

klsihk64.dll = AO Kaspersky Lab

Well done. Now let's see Product Firefox Release Channel release Version 61.0.2 Build ID 20180807170231 bp-8994e3b8-e81f-4d38-b32b-a65c20181210 Signature: IPCError-browser | ShutDownKill CrashTime Mon, 13 Aug 2018 10:39:37 GMT ++++++++++++++++++++++++++++++++++++++++ bp-bf5c96f5-ca60-4afd-819d-96f270181210 Signature: js::jit::AutoWritableJitCode::~AutoWritableJitCode CrashTime Fri, 10 Aug 2018 11:19:52 GMT +++++++++++++++++++++++++++++++++++++++++ bp-ce2b64fd-e09d-4b17-83db-f67b50181210 Signature: IPCError-browser | ShutDownKill CrashTime Tue, 28 Aug 2018 15:58:17 GMT +++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 63.0.3 Build ID 20181114214635 bp-59f3140d-9b41-47e8-b806-ff0d80181210 bp-8c7a5b5c-3bb1-4d46-a2b8-b1b6e0181210 bp-38b12a3a-145c-4367-9c49-6c15a0181210 Signature: IPCError-browser | ShutDownKill CrashTime Fri, 07 Dec 2018 11:22:14 GMT Crash Reason EXCEPTION_BREAKPOINT Attention Sumo's there are over 60 related bug reports inproc_agent.dll = Kaspersky Inproc Agent klsihk64.dll = AO Kaspersky Lab
FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

Update Kaspersky. If the problem continues, disable it.

Update Kaspersky. If the problem continues, disable it.

Spørgsmålsstiller

Hi FreeMcD,

I did what you suggested, but It didn't help. I also reinstalled Firefox - but no Change. I got a new Crash-Report for you:

bp-b52d08f1-2544-4cf2-a2de-dda680181213

What else can you suggest?

Additional Info: After I closed Firefox, there are still 3 processes visible in the Task Manager. While Firefox is running, I got 8 for 2 Windows. Is this normal?

BR

Hi FreeMcD, I did what you suggested, but It didn't help. I also reinstalled Firefox - but no Change. I got a new Crash-Report for you: bp-b52d08f1-2544-4cf2-a2de-dda680181213 What else can you suggest? Additional Info: After I closed Firefox, there are still 3 processes visible in the Task Manager. While Firefox is running, I got 8 for 2 Windows. Is this normal? BR
FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918

bp-b52d08f1-2544-4cf2-a2de-dda680181213 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

Crash Reason EXCEPTION_BREAKPOINT

inproc_agent.dll = Kaspersky Inproc Agent

klsihk64.dll = AO Kaspersky Lab

This is for Sumo's Related Bugs 1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1426941 RESOLVED INCOMPLETE Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown

1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown

Product Firefox Release Channel release Version 64.0 Build ID 20181206201918 bp-b52d08f1-2544-4cf2-a2de-dda680181213 Signature: AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown Crash Reason EXCEPTION_BREAKPOINT inproc_agent.dll = Kaspersky Inproc Agent klsihk64.dll = AO Kaspersky Lab This is for Sumo's Related Bugs 1507171 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1426941 RESOLVED INCOMPLETE Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize on shutdown 1404105 RESOLVED FIXED Crash in AsyncShutdownTimeout | Places Clients shutdown | sanitize.js: Sanitize,sanitize.js: Sanitize on shutdown
FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

Disable Kaspersky. Is the problem still there? If not, contact Kaspersky support.

Disable Kaspersky. Is the problem still there? If not, contact Kaspersky support.
cor-el
  • Top 10 Contributor
  • Moderator
17346 løsninger 156811 svar

Are you using "Clear history when Firefox closes" to clear session data?

Does it has effect if you disable this feature?


You can create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Are you using "Clear history when Firefox closes" to clear session data? Does it has effect if you disable this feature? ---- You can create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Valgt løsning

Hi there,

sorry for the late reply but neither the Kapserski - Addon nor any other Plugin / Add-on was the reason. The suggestion with the new profile brought me an idea. I did the following:

1. MozBackup for the whole Profile 2. Delete Cookies and web-site Data: problem still there 3. Deinstallation of Firefox and installation of a new, empty firefox: Problem solved 4. Restore Profile from Backup without Cookies and web-site Data: Problem back 5: Profile deleted again: Problem solved -> something in the profile is causing the Problem 6. Restore without History and General Settings: Problem solved 7. Profile deleted again and restored without History: Problem back 8. Profile deleted again and restored without General Settings: Problem solved

So, finally something in the General Settings was causing the Problem. Hope to help anyone with the detailed solution.

BR

Hi there, sorry for the late reply but neither the Kapserski - Addon nor any other Plugin / Add-on was the reason. The suggestion with the new profile brought me an idea. I did the following: 1. MozBackup for the whole Profile 2. Delete Cookies and web-site Data: problem still there 3. Deinstallation of Firefox and installation of a new, empty firefox: Problem solved 4. Restore Profile from Backup without Cookies and web-site Data: Problem back 5: Profile deleted again: Problem solved -> something in the profile is causing the Problem 6. Restore without History and General Settings: Problem solved 7. Profile deleted again and restored without History: Problem back 8. Profile deleted again and restored without General Settings: Problem solved So, finally something in the General Settings was causing the Problem. Hope to help anyone with the detailed solution. BR

Ændret af alesandrio den

FredMcD
  • Top 10 Contributor
4193 løsninger 58535 svar

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know.