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Recent Firefox Developer Edition sometimes doesn't start add-ons.

Skrevet

I'm using Firefox Developer Edition on two computers. They have similar add-ons installed, at least "TreeStyle Tab", "Copy Title And URL".

Recently (2-3 weeks) one copy began to start with the add-ons not working. They listed as enabled, but to really make them work I should reenable (disable-enable) them. Another copy on a system with more advanced and modern computer never showed such issues.

Common part from both Troubleshooting pages (compared with WinMerge)

Name Firefox Version 62.0b5 Build ID 20180702164905 Update History Show Update History Update Channel aurora User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS Windows_NT 6.1

Different parts related to computer CPU "bad" computer:

 Multiprocess Windows 	1/1 (Enabled by default)
 Web Content Processes 	3/4

"good" computer:

 Multiprocess Windows 	2/2 (Enabled by default)
 Web Content Processes 	5/4

Other parts of the Troubleshooting page doesn't show anything closely related to add-ons but I can post some of the information is necessary.

Max

I'm using Firefox Developer Edition on two computers. They have similar add-ons installed, at least "TreeStyle Tab", "Copy Title And URL". Recently (2-3 weeks) one copy began to start with the add-ons not working. They listed as enabled, but to really make them work I should reenable (disable-enable) them. Another copy on a system with more advanced and modern computer never showed such issues. Common part from both Troubleshooting pages (compared with WinMerge) Name Firefox Version 62.0b5 Build ID 20180702164905 Update History Show Update History Update Channel aurora User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS Windows_NT 6.1 Different parts related to computer CPU "bad" computer: Multiprocess Windows 1/1 (Enabled by default) Web Content Processes 3/4 "good" computer: Multiprocess Windows 2/2 (Enabled by default) Web Content Processes 5/4 Other parts of the Troubleshooting page doesn't show anything closely related to add-ons but I can post some of the information is necessary. Max

Yderligere systemdetaljer

Installerede plugins

  • Shockwave Flash 27.0 r0

Program

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0

Yderligere information

Luk
WestEnd 60 løsninger 5387 svar

So is there a reason the standard FF isn't working?

So is there a reason the standard FF isn't working?

Spørgsmålsstiller

WestEnd said

So is there a reason the standard FF isn't working?

I assumed FF and FF DE use the same codebase so the standard edition may be affected also.

''WestEnd [[#answer-1129846|said]]'' <blockquote> So is there a reason the standard FF isn't working? </blockquote> I assumed FF and FF DE use the same codebase so the standard edition may be affected also.
Shadow110 1072 løsninger 14836 svar

Hi, since you are running a Developer which is in constant state of being updated. Anything can happen and will.

Please try Windows 7 tool. Please open a MS Dos Prompt with Right Click Administrator Privileges by Seach for CMD.EXE

Then please Copy/Paste sfc/ scannow and reboot after (sfc/<space>scannow)

Please just supply only the list of Extensions/Add-ons for now from the list that will be shown from the System that is having the issue : Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste.

This will show us your system details. No Personal Information Is Collected.

https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service

Hi, since you are running a Developer which is in constant state of being updated. Anything can happen and will. Please try Windows 7 tool. Please open a MS Dos Prompt with Right Click Administrator Privileges by Seach for CMD.EXE Then please Copy/Paste sfc/ scannow and reboot after (sfc/<space>scannow) Please just supply only the list of Extensions/Add-ons for now from the list that will be shown from the System that is having the issue : Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Now in the Reply Box on the forum page, do a right-click in the box and select Paste. This will show us your system details. No Personal Information Is Collected. https://support.mozilla.org/en-US/kb/what-mozilla-maintenance-service

Spørgsmålsstiller

Pkshadow said

..... do a right-click in the box and select Paste.

Are you sure this is regularly done here? The field at the forum prevents me from pasting more than 10000 symbols. I'm pasting an edited version (without Graphics and Media section if you don't mind)


Application Basics


Name Firefox Version 62.0b5 Build ID 20180702164905 Update History Show Update History Update Channel aurora User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS Windows_NT 6.1

Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Web Content Processes 3/4 Enterprise Policies Inactive Google Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles


Crash Reports for the Last 3 Days


Report ID Submitted

All Crash Reports <about:crashes>

This application has not been configured to display crash reports.


Firefox Developer Edition Features


Name Version ID Activity Stream 2018.05.30.0900-c6d48b86 activity-stream@mozilla.org Application Update Service Helper 2.0 aushelper@mozilla.org Firefox Screenshots 32.1.0 screenshots@mozilla.org Follow-on Search Telemetry 0.9.7 followonsearch@mozilla.com Form Autofill 1.0 formautofill@mozilla.org Photon onboarding 1.0 onboarding@mozilla.org Pocket 1.0.5 firefox@getpocket.com Web Compat 2.0 webcompat@mozilla.org WebCompat Reporter 1.0.0 webcompat-reporter@mozilla.org


Extensions


Name Version Enabled ID Copy page title and url 1.3 true copy_title_and_url@tranglos.com Tree Style Tab 2.4.24 true treestyletab@piro.sakura.ne.jp


Security Software

Type Name Antivirus Antispyware Firewall



Important Modified Preferences


Name Value accessibility.lastLoadDate 1509986512 accessibility.loadedInLastSession true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 51200 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 3 browser.download.folderList 2 browser.download.manager.alertOnEXEOpen true browser.link.open_newwindow 1 browser.link.open_newwindow.override.external 3 browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20180702164905 browser.startup.homepage_override.buildID 20180702164905 browser.startup.homepage_override.mstone 62.0 browser.tabs.crashReporting.sendReport false browser.urlbar.daysBeforeHidingSuggestionsPrompt 3 browser.urlbar.lastSuggestionsPromptDate 20171019 browser.urlbar.matchBuckets general:5,suggestion:Infinity browser.urlbar.placeholderName Google browser.urlbar.timesBeforeHidingSuggestionsHint 0 dom.push.userAgentID 7879253b27c844dea5c493c33fc0cf19 extensions.lastAppVersion 62.0 font.internaluseonly.changed true gfx.crash-guard.d3d11layers.appVersion 55.0.3 gfx.crash-guard.d3d11layers.deviceID 0x0116 gfx.crash-guard.d3d11layers.driverVersion 8.15.10.2509 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 layers.acceleration.disabled true layers.mlgpu.sanity-test-failed false media.gmp-gmpopenh264.abi x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1528953415 media.gmp-gmpopenh264.version 1.7.1 media.gmp-manager.buildID 20180702164905 media.gmp-manager.lastCheck 1530736438 media.gmp-widevinecdm.abi x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate 1509986628 media.gmp-widevinecdm.version 1.4.8.1008 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1530736478 places.history.expiration.transient_current_max_pages 14773 plugin.disable_full_page_plugin_for_types application/pdf plugins.ctprollout.cohort excluded plugins.ctprollout.cohortSample 0.288540 privacy.clearOnShutdown.downloads false privacy.clearOnShutdown.history false privacy.clearOnShutdown.offlineApps true privacy.history.custom true privacy.sanitize.didShutdownSanitize true privacy.sanitize.pending [{"id":"shutdown","itemsToClear":["cache","cookies","offlineApps","formdata","sessions"],"options":{}},{"id":"newtab-con privacy.sanitize.sanitizeOnShutdown true privacy.userContext.enabled true privacy.userContext.extension treestyletab@piro.sakura.ne.jp privacy.userContext.longPressBehavior 2 privacy.userContext.ui.enabled true security.sandbox.content.tempDirSuffix {0f382eb7-830a-46a4-a898-d878c2299c79} services.sync.declinedEngines signon.importedFromSqlite true signon.rememberSignons false storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1528657819


user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox Developer Edition.


Important Locked Preferences


Name Value


Places Database


Integrity Verify Integrity


JavaScript


Incremental GC true


Accessibility


Activated true Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator UNKNOWN|


Library Versions


Expected minimum version Version in use NSPR 4.19 4.19 NSS 3.38 3.38 NSSSMIME 3.38 3.38 NSSSSL 3.38 3.38 NSSUTIL 3.38 3.38


Sandbox


Content Process Sandbox Level 5 Effective Content Process Sandbox Level 5


Internationalization & Localization


Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["ru-RU"] Regional Preferences ["ru-RU"]

''Pkshadow [[#answer-1129851|said]]'' <blockquote> ..... do a right-click in the box and select Paste. </blockquote> Are you sure this is regularly done here? The field at the forum prevents me from pasting more than 10000 symbols. I'm pasting an edited version (without Graphics and Media section if you don't mind) Application Basics ------------------ Name Firefox Version 62.0b5 Build ID 20180702164905 Update History Show Update History Update Channel aurora User Agent Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0 OS Windows_NT 6.1 Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Multiprocess Windows 1/1 (Enabled by default) Web Content Processes 3/4 Enterprise Policies Inactive Google Key Found Mozilla Location Service Key Found Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days ------------------ Report ID Submitted All Crash Reports <about:crashes> This application has not been configured to display crash reports. Firefox Developer Edition Features ------------------ Name Version ID Activity Stream 2018.05.30.0900-c6d48b86 activity-stream@mozilla.org Application Update Service Helper 2.0 aushelper@mozilla.org Firefox Screenshots 32.1.0 screenshots@mozilla.org Follow-on Search Telemetry 0.9.7 followonsearch@mozilla.com Form Autofill 1.0 formautofill@mozilla.org Photon onboarding 1.0 onboarding@mozilla.org Pocket 1.0.5 firefox@getpocket.com Web Compat 2.0 webcompat@mozilla.org WebCompat Reporter 1.0.0 webcompat-reporter@mozilla.org Extensions ------------------ Name Version Enabled ID Copy page title and url 1.3 true copy_title_and_url@tranglos.com Tree Style Tab 2.4.24 true treestyletab@piro.sakura.ne.jp Security Software Type Name Antivirus Antispyware Firewall Important Modified Preferences ------------------ Name Value accessibility.lastLoadDate 1509986512 accessibility.loadedInLastSession true accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 51200 browser.cache.disk.filesystem_reported 1 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.frecency_experiment 3 browser.download.folderList 2 browser.download.manager.alertOnEXEOpen true browser.link.open_newwindow 1 browser.link.open_newwindow.override.external 3 browser.places.smartBookmarksVersion 8 browser.sessionstore.upgradeBackup.latestBuildID 20180702164905 browser.startup.homepage_override.buildID 20180702164905 browser.startup.homepage_override.mstone 62.0 browser.tabs.crashReporting.sendReport false browser.urlbar.daysBeforeHidingSuggestionsPrompt 3 browser.urlbar.lastSuggestionsPromptDate 20171019 browser.urlbar.matchBuckets general:5,suggestion:Infinity browser.urlbar.placeholderName Google browser.urlbar.timesBeforeHidingSuggestionsHint 0 dom.push.userAgentID 7879253b27c844dea5c493c33fc0cf19 extensions.lastAppVersion 62.0 font.internaluseonly.changed true gfx.crash-guard.d3d11layers.appVersion 55.0.3 gfx.crash-guard.d3d11layers.deviceID 0x0116 gfx.crash-guard.d3d11layers.driverVersion 8.15.10.2509 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 layers.acceleration.disabled true layers.mlgpu.sanity-test-failed false media.gmp-gmpopenh264.abi x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1528953415 media.gmp-gmpopenh264.version 1.7.1 media.gmp-manager.buildID 20180702164905 media.gmp-manager.lastCheck 1530736438 media.gmp-widevinecdm.abi x86_64-msvc-x64 media.gmp-widevinecdm.lastUpdate 1509986628 media.gmp-widevinecdm.version 1.4.8.1008 media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.lifetimePolicy 2 network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1530736478 places.history.expiration.transient_current_max_pages 14773 plugin.disable_full_page_plugin_for_types application/pdf plugins.ctprollout.cohort excluded plugins.ctprollout.cohortSample 0.288540 privacy.clearOnShutdown.downloads false privacy.clearOnShutdown.history false privacy.clearOnShutdown.offlineApps true privacy.history.custom true privacy.sanitize.didShutdownSanitize true privacy.sanitize.pending [{"id":"shutdown","itemsToClear":["cache","cookies","offlineApps","formdata","sessions"],"options":{}},{"id":"newtab-con privacy.sanitize.sanitizeOnShutdown true privacy.userContext.enabled true privacy.userContext.extension treestyletab@piro.sakura.ne.jp privacy.userContext.longPressBehavior 2 privacy.userContext.ui.enabled true security.sandbox.content.tempDirSuffix {0f382eb7-830a-46a4-a898-d878c2299c79} services.sync.declinedEngines signon.importedFromSqlite true signon.rememberSignons false storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1528657819 user.js Preferences ------------------ Your profile folder contains a user.js file, which includes preferences that were not created by Firefox Developer Edition. Important Locked Preferences ------------------ Name Value Places Database ------------------ Integrity Verify Integrity JavaScript ------------------ Incremental GC true Accessibility ------------------ Activated true Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator UNKNOWN| Library Versions ------------------ Expected minimum version Version in use NSPR 4.19 4.19 NSS 3.38 3.38 NSSSMIME 3.38 3.38 NSSSSL 3.38 3.38 NSSUTIL 3.38 3.38 Sandbox ------------------ Content Process Sandbox Level 5 Effective Content Process Sandbox Level 5 Internationalization & Localization ------------------ Application Settings Requested Locales ["en-US"] Available Locales ["en-US"] App Locales ["en-US"] Regional Preferences ["en-US"] Default Locale "en-US" Operating System System Locales ["ru-RU"] Regional Preferences ["ru-RU"]

Spørgsmålsstiller

Hi, again

The daily statistics also shows that I still experience this about 75% of all starts (current the about fox shows Firefox Developer Edition 63.0b3)

I noticed also that this problem (Add-ons not enabled after start while listed as enabled in the add-on config) usually happens after the ff is updated. Today the first start was with the update ("please wait.." window) and after that the add-ons was disabled. I restarted ff several times, all was with successfully enabled add-ons.

Hi, again The daily statistics also shows that I still experience this about 75% of all starts (current the about fox shows Firefox Developer Edition 63.0b3) I noticed also that this problem (Add-ons not enabled after start while listed as enabled in the add-on config) usually happens after the ff is updated. Today the first start was with the update ("please wait.." window) and after that the add-ons was disabled. I restarted ff several times, all was with successfully enabled add-ons.
cor-el
  • Top 10 Contributor
  • Moderator
17521 løsninger 158427 svar

You can check the Browser Console to see if there are error message about these extensions.

You can check the Browser Console to see if there are error message about these extensions. *https://developer.mozilla.org/en-US/Tools/Browser_Console

Spørgsmålsstiller

cor-el said

You can check the Browser Console to see if there are error message about these extensions.

Thanks for the hint. I managed to compare "normal" and "failed" launches output. Seems like the browser log of the failed one starts with the following error

1536496278241 addons.xpi ERROR startup failed: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.initWithPath]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/addons/XPIProvider.jsm :: readAddons :: line 1155" data: no] Stack trace: readAddons()@resource://gre/modules/addons/XPIProvider.jsm:1155 scanForChanges()@resource://gre/modules/addons/XPIProvider.jsm:1250 checkForChanges()@resource://gre/modules/addons/XPIProvider.jsm:2484 startup()@resource://gre/modules/addons/XPIProvider.jsm:2116 callProvider()@resource://gre/modules/AddonManager.jsm:206 _startProvider()@resource://gre/modules/AddonManager.jsm:654 startup()@resource://gre/modules/AddonManager.jsm:807 startup()@resource://gre/modules/AddonManager.jsm:2802 observe()@jar:file:///C:/Program%20Files%20(x86)/Firefox%20Developer%20Edition/omni.ja!/components/addonManager.js:66 Log.jsm:684

The "normal" one doesn't contain exactly the same error with full details, but contains a shorter one about probably some other feature

NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.initWithPath]

When I googled [ "XPIProvider" "readAddons" "NS_ERROR_FAILURE" ], the only bug (now inactive) reported was

 https://bugzilla.mozilla.org/show_bug.cgi?id=1074926

having something to do with profiles located on a network (NFS). My computer probably had several versions of Firefox during the lifetime (32bit, 64 bit), conventional, ESR and Developer Edition now.

As for my Update-related observation... I have several profiles used for different tasks. Looks like after any fresh update, every profile more or less goes through first start with the "failed" add-ons start and the consecutive "normal" ones. So, it's not like I need any after-update "failed" start in order for everything to work correctly, every profile should visit this failure to work correctly.

''cor-el [[#answer-1151718|said]]'' <blockquote> You can check the Browser Console to see if there are error message about these extensions. *https://developer.mozilla.org/en-US/Tools/Browser_Console </blockquote> Thanks for the hint. I managed to compare "normal" and "failed" launches output. Seems like the browser log of the failed one starts with the following error 1536496278241 addons.xpi ERROR startup failed: [Exception... "Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.initWithPath]" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource://gre/modules/addons/XPIProvider.jsm :: readAddons :: line 1155" data: no] Stack trace: readAddons()@resource://gre/modules/addons/XPIProvider.jsm:1155 scanForChanges()@resource://gre/modules/addons/XPIProvider.jsm:1250 checkForChanges()@resource://gre/modules/addons/XPIProvider.jsm:2484 startup()@resource://gre/modules/addons/XPIProvider.jsm:2116 callProvider()@resource://gre/modules/AddonManager.jsm:206 _startProvider()@resource://gre/modules/AddonManager.jsm:654 startup()@resource://gre/modules/AddonManager.jsm:807 startup()@resource://gre/modules/AddonManager.jsm:2802 observe()@jar:file:///C:/Program%20Files%20(x86)/Firefox%20Developer%20Edition/omni.ja!/components/addonManager.js:66 Log.jsm:684 The "normal" one doesn't contain exactly the same error with full details, but contains a shorter one about probably some other feature NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.initWithPath] When I googled [ "XPIProvider" "readAddons" "NS_ERROR_FAILURE" ], the only bug (now inactive) reported was https://bugzilla.mozilla.org/show_bug.cgi?id=1074926 having something to do with profiles located on a network (NFS). My computer probably had several versions of Firefox during the lifetime (32bit, 64 bit), conventional, ESR and Developer Edition now. As for my Update-related observation... I have several profiles used for different tasks. Looks like after any fresh update, every profile more or less goes through first start with the "failed" add-ons start and the consecutive "normal" ones. So, it's not like I need any after-update "failed" start in order for everything to work correctly, every profile should visit this failure to work correctly.