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Firefox crashes at startup after Win10 update

  • 4 svar
  • 5 har dette problem
  • 1 visning
  • Seneste svar af AliceWyman

applepietoro
applepietoro
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Hello, since yesterday mozilla crashes everytime at startup. Windows 10 had some big update (KB4022405) and I wonder if it's possible the update is the problem here. I have no idea what to do. I uninstalled it twice already. I did everything listed here to be exact: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Last three crash IDs from today and yesterday: bp-2174470d-5ffa-426d-b8ef-37d771170630 bp-4bfc87cc-f424-450f-836f-747471170630 bp-a6233b94-8275-4a45-9e68-abe571170629

Thanks in advance.

Hello, since yesterday mozilla crashes everytime at startup. Windows 10 had some big update (KB4022405) and I wonder if it's possible the update is the problem here. I have no idea what to do. I uninstalled it twice already. I did everything listed here to be exact: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help Last three crash IDs from today and yesterday: bp-2174470d-5ffa-426d-b8ef-37d771170630 bp-4bfc87cc-f424-450f-836f-747471170630 bp-a6233b94-8275-4a45-9e68-abe571170629 Thanks in advance.

Valgt løsning

Thank you so much. It actually was comodo cousing problems. I uninstalled it for now and mozilla is finally working.

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Alle svar (4)

Tonnes
Tonnes
  • Locale Leader
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Your crash reports point to bug 1376831 - Comodo is working on an update to their product.

Did you reboot your system after uninstalling KB4022405? If that doesn’t help, you could also try disabling the Comodo product, or uninstall it entirely for the time being.

Ændret af Tonnes den

applepietoro
applepietoro Spørgsmålsstiller
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Valgt løsning

Thank you so much. It actually was comodo cousing problems. I uninstalled it for now and mozilla is finally working.

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

AliceWyman
AliceWyman
  • Moderator
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I'll mark this thread as solved based on the thread owner's reply that uninstalling Comodo software resolved the problem.

In case it helps, this Microsoft forum thread has more information: https://answers.microsoft.com/en-us/windows/forum/windows_10-update/kb4022716-kills-web-browser-google-chrome-firefox/493ae577-8d5b-48a8-a7fa-d5eec39f549f