''jab1944 [[#question-1108103|said]]'' <blockquote> When trying to open bank statements etc., just blank page comes up </blockquote> With just the statement, or the website? '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them. <blockquote> read to uninstall ask toolbar but unable to do so without some sort of fee </blockquote> Says Who? No one can charge you if you want to remove something. Although there are some malware that try (called ransomware). We have ways to get rid of such programs. ------------ Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac=<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Remove Ask '''Anything.''' Now do the same in the computers Programs Folder. '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. ------------------ You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ---------- After the problem is fixed, Bookmark and use this; Download the '''[https://addons.mozilla.org/en-US/firefox/addon/searchreset/ Mozilla Search Reset]''' {web link} This add-on is very simple: on installation, it backs up and then resets your search preferences and home page to their default values, and then uninstalls itself. This affects the search bar, URL bar searches, and the home page.