Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Thunderbird will not launch. Upgrade / Migrate screen appears

  • 4 svar
  • 1 har dette problem
  • 9 visninger
  • Seneste svar af nsnadel

nsnadel
nsnadel
more options

I upgraded Firefox / Thunderbird. Since then, opening Thunderbird yields the Thunderbird 38 main upgrade advice-information screen. Clicking on the Upgrade/Migrate label has no effect. I cannot get into the Thunderbird program itself. No other versions are running. This is on my wife's laptop.

I upgraded Firefox / Thunderbird. Since then, opening Thunderbird yields the Thunderbird 38 main upgrade advice-information screen. Clicking on the Upgrade/Migrate label has no effect. I cannot get into the Thunderbird program itself. No other versions are running. This is on my wife's laptop.

Valgt løsning

Sorry,but that leaves out the (to me important), windows chrome with things like minimize buttons and tabs.

That page on your image is here. https://support.mozilla.org/en-US/kb/new-thunderbird-38 bt I do not see if your seeing it in Firefox or Thunderbird or what.

The page should appear in a tab, but without the rest of the screen I can not be sure.

Læs dette svar i sammenhæng 👍 0

Alle svar (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

In the meantime, I am guessing what your describing might be http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

nsnadel
nsnadel Spørgsmålsstiller
more options

This is to clarify my post. Thunderbird will not launch. The attached screen is displayed. NOTHING I do will rid me of this screen. If I activate the upgrade/migrate label, this same screen appears. Please see attached:

(I only was able to snag the upper 2/3 of the screen.)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Valgt løsning

Sorry,but that leaves out the (to me important), windows chrome with things like minimize buttons and tabs.

That page on your image is here. https://support.mozilla.org/en-US/kb/new-thunderbird-38 bt I do not see if your seeing it in Firefox or Thunderbird or what.

The page should appear in a tab, but without the rest of the screen I can not be sure.

nsnadel
nsnadel Spørgsmålsstiller
more options

I just started to look around a finally got in. Unfortunately, I have no idea of what was wrong. This is my wife's laptop and I have no idea of what she was doing just before the problem surfaced. Thanks.

Norm