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FF will not load pages and I must shut down and restart for it to work if I leave it alone for a while.

  • 3 svar
  • 3 har dette problem
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  • Seneste svar af FredMcD

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If I am working online and leave for a few hours and then come back and go to open a new tab or even reload an existing tab or go to a new website using an already open tab, the only thing I get is the "spinning circle of death." I then must exit out of FF. Then when I go to reopen FF I get a window that says FF is still open, even though it is not and do I want to shut it down, so I click yes. Then I am able to reopen FF, but always get a message that says my user profile cannot be loaded properly, so I have click on that and reopen a second time. Then it finally opens and I am able to work fairly well until the same problem happens again.

I am really not sure what changed, but I never had this problem, I could leave FF open for days and come back and then open a new tab just fine and begin working again.

Valgt løsning

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac:<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.


Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. A window for displaying site information should come up. Select More Information. Now select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.

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How long is "a while" ? Is it the same web page, or any?

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Usually a few hours or over night. Never used to have this problem. I have google chrome as a back up and it doesn't happen there.

Also I notice certain web pages, specifically my bank, don't let me do certain things anymore when I use FF but will if I use another browser

 Someone else suggested it might be something with the scripts but I have no idea what that means.
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Valgt løsning

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 60 Release date August 18, 2015


Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac:<Command>) <Shift> A)

On the left side of the page, select Plugins. Make sure the ones you want to use are set to Ask or Allow.


Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. A window for displaying site information should come up. Select More Information. Now select Permissions. In the menu, Make sure the ones you want to use are set to Ask or Allow.