What that suggests to me is that the Jaksta application, or perhaps a website affiliated with it, is intercepting all of your browsing so that it can grab media streams. Let's see whether we can confirm that.

Did you create a security exception for this support site? If so, click the padlock in the address bar (or gray warning triangle, if applicable), then "More Information" then "View Certificate". Compare the "Issued by" and "Certificate Hierarchy" sections with the attached screen shot. What do yours show -- something associated with Jaksta? Someone else?

If we make the assumption that you totally trust this software/company to read everything you are doing on the web, then you could permanently trust it to sign certificates for all sites. Honestly, I don't know whether that's a good idea, but my guess is that it's already happening in other browsers such as IE and Chrome which use the Windows certificate store, since applications that proxy all your browsing typically can establish that trust easily.

They have a support article here about how to establish trust in Firefox: http://jaksta.com/support/support/solutions/articles/6000040003-firefox-not-loading-https-pages-when-monitoring-is-on-mentions-sec-error-bad-signature

I don't think I created a security exception for support.mozill.org

Attached is image of the screen you suggested I look at.

That looks normal. Is that when Jaksta is running? If so, it must not pay attention to this site as a potential source of media. If not, I would want to see what it looks like when Jaksta is running.

Checked this site again with Jakasta running and now it sees Mozilla Support as another site to be blocked and says it has no certificate. See attached.

Okay, if you trust Jaksta to intercept all your browsing, you can follow the steps in their article: http://jaksta.com/support/support/solutions/articles/6000040003-firefox-not-loading-https-pages-when-monitoring-is-on-mentions-sec-error-bad-signature

If you don't trust them that much, then you'll need to turn the thing on only when you want to use it and keep it off at other times.

jscher, the description of what one should see and do on the above page does not help at all. The tabs referred to do not correspond to what I see in Firefox 40 portable and Jaksta 5 and its not even clear which program is referenced on the page as it appears to confuse the two. I could not understand and follow this and I am supertech guy with nearly 3 decades of experience with software and computers.

Running Jaksta with Internet Explorere I get the attached error when trying access Youtube.

Presumably the steps are for Jasksta Media Recorder 6, the current version rather than Jaksta Media Recorder 5.

It looks like you have a support thread going with them here now: http://jaksta.com/support/support/discussions/topics/6000009960

If there's no feature to push the Jaksta certificate into Firefox in the older version, you could try importing it manually. Does this work for you?

(1) Export the Jaksta certificate from IE as follows:

(A) Open the "Internet Options" dialog from inside IE (Tools menu) or the Windows Control Panel

(B) On the Content tab, click Certificates, then go to the Trusted Root Authorities mini-tab, find the Jaksta certificate, and click Export

(C) Accept the default DER format and save the certificate to a convenient location such as Documents or Desktop

(2) Import the certificate into Firefox as follows:

(A) Open the Certificates Manager using

"3-bar" menu button (or Tools menu) > Options > Advanced > Certificates mini-tab > "View Certificates" button

(B) Click the Authorities mini-tab and then the "Import" button, find the certificate you saved and import it

Some screen shots are attached for reference, although of course not with the actual Jaksta cert since I do not have that software.

Sorry, our posts crossed.

If IE doesn't work with the Jaksta certificate either, then you won't be able to export it from IE.

I did not see any way yet to get it working in Internet Explorer either.

What is shown in the "More information" section on the IE error page?

This is really crazy, I tried Chrome with Jaksta 5 running and Chrome refuse to go to youtube.com

see attached image

jamesldavis said

This is really crazy, I tried Chrome with Jaksta 5 running and Chrome refuse to go to youtube.com

It's not crazy, Chrome uses the system certificate store, so if IE doesn't trust a site certificate, Chrome isn't going to trust it either.

If you view the certificate in Chrome -- if i recall correctly, you click the crossed out padlock in the Chrome address bar, then expand Connection, and then click Certificate Information -- can you find a place to view the Jaksta certificate? That's the one which "signed" the YouTube certificate. If so, you may be able to export from there.

Check out the attached screen shot.

Clicking on the padlock brings up some info including a details section with an option to copy to file. But how does this help me. This is the certificate that Chrome does not accept so how does importing that anywhere solve the problem. Don't know what to do.

Its crazy that I have to suddenly try to spend hours delving in to deep tech to try to make Jaksta work when it was working fine a month or so ago.

jamesldavis said

Clicking on the padlock brings up some info including a details section with an option to copy to file. But how does this help me. This is the certificate that Chrome does not accept so how does importing that anywhere solve the problem.

The reason your browsers do not trust the YouTube certificate is that it was signed by an untrusted certificate. The idea is to export the signing certificate and then import it into Firefox so Firefox trusts it. Can you select and view and then export the signing certificate?

I solved the problem myself, and the comments here were more rather vague and uncertain. The help link above was useless.

I had downloaded Jakasta 6 trail and found that it worked with Chrome but not with Firefox. So I did a web search to find out how to export/import certificates with Chrome and Firefox. I was then able to find the Jakasta certificate in Chrome, export it and then import it into Firefox. Since first starting to try to solve this I've spent more than two hours on it. Jakasta support use to be excellent. If this is suppose to be support I give it a D+

Turns out the solution was only a work around in that Jaksta 6 will work with Firefox and the imported certificate but Jaksta 5 does not.