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Frequent Firefox crashes, even after re-installation

  • 5 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af philipp

smalldrakka
smalldrakka
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I'm running the current version of firefox on windows 8, and the issues cropping up really have me stumped.

I've had occasional crashes in the past, but lately Firefox seems to be crashing much more frequently. I've installed new security software and run scans for malware, but they didn't detect much of anything. I've deleted firefox entirely and done a complete reinstallation of the latest version from scratch, but the crashes started again as soon as firefox was re-installed, before I could install any add-ons. I've had about 20 crashes in the last 24 hours.

If y'all have any further suggestions, i'd love to hear them; my patience is wearing thin.

I'm running the current version of firefox on windows 8, and the issues cropping up really have me stumped. I've had occasional crashes in the past, but lately Firefox seems to be crashing much more frequently. I've installed new security software and run scans for malware, but they didn't detect much of anything. I've deleted firefox entirely and done a complete reinstallation of the latest version from scratch, but the crashes started again as soon as firefox was re-installed, before I could install any add-ons. I've had about 20 crashes in the last 24 hours. If y'all have any further suggestions, i'd love to hear them; my patience is wearing thin.

Alle svar (5)

philipp
philipp
  • Moderator
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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

smalldrakka
smalldrakka Spørgsmålsstiller
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Certainly! It took me a few more crashes to get them, but here are several of the latest:

bp-9a601dfe-c4cb-49e8-8ee7-98e642150313 bp-b68957e1-b34a-46e9-b379-166882150313 bp-0fd1ece2-5249-4cea-a78b-ade622150313 bp-ba0f971e-72d6-43b1-a7ef-8449c2150313 bp-dfa039f5-8ca5-446e-80af-3fbcb2150313

Thanks so much for looking into this.

philipp
philipp
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great, thanks. all of those look like a crash triggered by your nvidia graphics driver in relation to hardware acceleration in firefox - please try updating the graphics driver for your model on the nvidia website, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

smalldrakka
smalldrakka Spørgsmålsstiller
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Thanks; just tried that.

Firefox seems to be marginally more stable now, but still prone to crashes. The latest few reports:

bp-0e6f08a8-4396-406c-a216-6efc12150314 bp-e6cfded6-b8b2-44a9-b988-c0e212150314 bp-b2cfd884-e573-4c70-8ba4-823f72150314 bp-b0da367f-78d2-476a-83f8-501fa2150314

philipp
philipp
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unfortunately there's still the nvidia driver involved. you appear to be on a system with dual graphic cards (GPUs). can you try to go into the nvidia control panel and set the intel one as default renderer?: http://support.lenovo.com/en/documents/ht078706