A pervasive problem within the software world is a complacency in which they take no regard for the concerns of their customers while having neither incentive nor motivation to correct basic issues with their product. Take the issue with Firefox freezing up. Customers write to Mozilla with a concern about the Firefox problem, Mozilla’s response is to shift the blame to Flash. After contacting Flash, we discover they have shifted the blame to individual web sites. When addressing these concerns with a favorite web site, they blame either Firefox or Flash. Nobody accepts responsibility, nobody attempts to correct the problem, and Mozilla never takes the initiative to collaborate with Flash to ensure their product is top notch. Further, these companies do not even attempt to address the problem on their end and will never admit to having an issue with their product. The result is that I download Maxthon, Chrome, or some other browser. But Mozilla and Flash are not alone. iTunes is now a terrible product and the new iOS has several issues with no attempt on Apple’s part to fix the issues and Windows 8 is a ridiculous operating system designed for computer incompetent individuals. Instead of correcting software problems, these companies repeat the mantra that the issue is on the part of the customer and not with the software. While blaming the victim may be reasonable to a marketing rep, it alienates the victim and makes them eventually loath the company laying blame upon the customer’s doorstep.