Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Firefox crashes

  • 10 odpovědí
  • 8 má tento problém
  • 270 zobrazení
  • Poslední odpověď od anmytle
  • Archivováno

Whenever I try to start Firefox, a message shows saying, "We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report."

Every time I try to restart or quit, nothing works. It just won't start up at all. I tried to uninstall it and install Firefox again but it still won't start up.

Whenever I try to start Firefox, a message shows saying, "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report." Every time I try to restart or quit, nothing works. It just won't start up at all. I tried to uninstall it and install Firefox again but it still won't start up.

Všechny odpovědi (10)

I already checked all of the possible solutions on Firefox but couldn't find a solution. So it directed me to here....

It is a problem with the sskmngr.dll file

Google doesn't bring up anything with a search for this file, so you will find out yourself to which software it belongs.

Is there some way to do that?

Try to do a search in Windows and make sure to search in hidden location just in case.

Which security software (firewall, anti-virus) do you have?

Malwarebytes. I just searched and it says it doesn't exist :(

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that works.

Ah I fixed it. Thank you for the tipthough :)

Can you give some more information about how you fixed it as this can help other with a similar problem.

I actually didn't. I just had someone else that knew more about computers/programs help me and do it. Haha. Sorry!