Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

bookmarks and passwords are gone after deleting the app

  • 3 odpovědi
  • 0 má tento problém
  • 161 zobrazení
  • Poslední odpověď od Paul

1 2
1 2

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks and passwords?

Tried looking through the topics but didn't find an answer

What's the point of having to sign in and make an account if everything going to disappear just because I deleted the app and then reinstall it?

Deleted the app then reinstall it and logged in but there's no passwords no bookmarks no collections no nothing, Is there absolutely no way to recover my old bookmarks and passwords? Tried looking through the topics but didn't find an answer What's the point of having to sign in and make an account if everything going to disappear just because I deleted the app and then reinstall it?

Všechny odpovědi (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

1 2
1 2 Autor dotazu

And what if I don't have a copy of my data and has relied on the fact that I have an account to keep my bookmarks and passwords? Is it just gone, disappeared, can never be retrieved?

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi

Firefox Sync is designed to move data between devices, not act as an online backup. If you are signing back into Firefox for Android and your data is not available, it may not be recoverable.