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Why does Firefox keep defaulting to its own settings?

Přidáno

Every few days now, I open my browser to find a black screen and I have to reset all my own preferences again, untick 'highlights' and 'tips' re-tick restore previous session/top sites - everything. I've uninstalled firefox and reinstalled it, removed the user data files and cache but it won't stop doing it - it's exasperating. Is there something I haven't ticked or unticked that is making this do this all the time please? I'm not a techy, so be gentle...

Every few days now, I open my browser to find a black screen and I have to reset all my own preferences again, untick 'highlights' and 'tips' re-tick restore previous session/top sites - everything. I've uninstalled firefox and reinstalled it, removed the user data files and cache but it won't stop doing it - it's exasperating. Is there something I haven't ticked or unticked that is making this do this all the time please? I'm not a techy, so be gentle...
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Zvolené řešení

Thank you Tyler. I will do that and wait a few days to see if it does it again.

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Další informace o systému

Nainstalované zásuvné moduly

  • Shockwave Flash 32.0 r0

Aplikace

  • Identifikace prohlížeče: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:67.0) Gecko/20100101 Firefox/67.0

Více informací

Tyler Downer
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1528 řešení 10652 odpovědí

Užitečná odpověď

Please update to Firefox 68, and let me know if you still see this issue.

Please update to Firefox 68, and let me know if you still see this issue.
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Zvolené řešení

Thank you Tyler. I will do that and wait a few days to see if it does it again.

Thank you Tyler. I will do that and wait a few days to see if it does it again.
Bylo to pro vás srozumitelné?
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cor-el
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17407 řešení 157253 odpovědí
Přidáno

Užitečná odpověď

If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile":

You can open the about:profiles page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using.


If you lost personal data then it is possible that a new default-release profile folder has been created. See "Determine if Firefox has created a new profile": *https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks You can open the <b>about:profiles</b> page via the location bar to check whether multiple profiles are present and what profile Firefox currently is using. *Do NOT click any Remove button on this page. *https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles ---- *https://support.mozilla.org/en-US/kb/dedicated-profiles-firefox-installation
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Autor otázky

Thank you Cor-el. I shall wait and see if Tyler's suggestion works but if not, I shall do as you suggest.

Thank you Cor-el. I shall wait and see if Tyler's suggestion works but if not, I shall do as you suggest.
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