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Can't log on to aol to read e-mail

  • 3 odpovědi
  • 0 má tento problém
  • 37 zobrazení
  • Poslední odpověď od Matt

Brit61
Brit61

I can no longer log on to aol to read my e-mail, it has been working fine for many months but now when I click "get messages" I get "Login to server imap.aol.com failed." If I then click retry I get another dialouge which says "server grwengserv@aol.com has disconnected. the server may have gone down or there may be a network problem".

Ihave tried the following :-

1 Restored profile from backup.

2 Deleted profile and created new one.

I know my password is ok because I can log on using the aol browser using it and get access to my e-mail that way but this is not ideal.

Should I try a complete re-install of Thunderbird ?

Any help would be gratefully recieved.

Best Regards



Alan Easn

I can no longer log on to aol to read my e-mail, it has been working fine for many months but now when I click "get messages" I get "Login to server imap.aol.com failed." If I then click retry I get another dialouge which says "server grwengserv@aol.com has disconnected. the server may have gone down or there may be a network problem". Ihave tried the following :- 1 Restored profile from backup. 2 Deleted profile and created new one. I know my password is ok because I can log on using the aol browser using it and get access to my e-mail that way but this is not ideal. Should I try a complete re-install of Thunderbird ? Any help would be gratefully recieved. Best Regards Alan Easn

Všechny odpovědi (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor

I would suggest you look at your anti virus. They are notorious for dropping connection in their attempt at scanning mail

Brit61
Brit61 Autor dotazu

Hi Matt,

Thanks for your prompt reply.

I have tried disableing my av but no improvement!

Best Regards



Alan Eason

Matt
Matt
  • Moderator
  • Top 10 Contributor

lots of folks here today sing Norton's are you one?

try a reinstall. Someone earlier today had success doing so.