Thunderbird Community Forum

I've recently upgraded to Thunderbird 60.3.3 Now if I detach an attachment from an email the confirmation window pops up on the very bottom of of the thunderbird window and is almost hidden - see screendump. After I resize the thunderbird window the confirmation window jumps to somewhere in the middle. This doesn't happen every time I detach an attachment. Maybe after I once resized thunderbird window the pop up is no more hidden even if I change the size back. I use thunderbird on macOS 10.14.2 (18C54)

Crash-ID: bp-98c41394-dd66-4d75-9ae2-29e4e0181212 d Dec 5 14:57:55 2018] Crash report submitted successfully

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Hello, Thunderbird doesn't open anymore on my MacBook pro (OS X Yosemite 10.10.5) since yesterday. It still appears on the dock and in the applications folder but not with the right icon - there is a generic icon instead. When I try to open it, the message "You can't open the application Thunderbird because it may be damaged or incomplete". Something puzzling is that I can't see the folder Thunderbird in the Library folder either. Does it mean I lost emails that were stored locally as well as my profile? I ran disk utility which prompted to disk repair since it found something wrong in the catalogue (I don't know whether that was related to Thunderbird). But the problem with Thunderbird was still there after the repair and the reboot... Thanks for your help and advice. Stephane

This goes back a while...since the first Thunderbird version following 52.9.1, the right-click menus no longer appear after a while - for example, the More button with the dropdown next to Forward/Delete along the top of the preview pane, or right-clicking on a subject line. It's like the right-click event doesn't register at all.

The "fix" is to shut down and restart Thunderbird, but after a while (could be minutes, could be hours), the problem always reappears.

I only run Thunderbird on a Windows 7 x64 VM, so I don't know if it happens on other versions. I keep hoping new updates fix this, but so far, I'm guessing nobody's reported this.

I can receive email. My account settings/server info is correctly set up. When I try to send email, I get "An error occurred while sending mail. The mail server responded: 5.7.1: Relay Access Denied. Please check the message recipient and try again. I get this for all recipients. How do I fix this? I am running Thunderbird 52.9.1 on my Macbook Air with OS X 10.11.6. I tried to download the most recent version of Thunderbird 3 times but it errors out saying it is damaged and cannot be opened.

I had updated my Thunderbird to 60.3.2 few weeks ago and ever since I cant open attachments of excel and powerpoint sent via email. The pptx and attachments are getting converted to winmail.dat or office xml handler and not opening.

When I open the same emails in webmail I can open these attachments.

Can you please advise how to resolve

I was having an issue sending email. I could receive OK. Troubleshooting was not going well so I deleted my account and tried simply setting it back up. When I set everything up it says incorrect user name or password. I have re-entered the username (email address) and password many times but it will not go through. If I enter the same user name and password in their web based (webmail) system it works fine. Since it works on the webmail server Bell is telling me it must be a Thunderbird error. Please help.

Hi, When i create new mail and type an adress email for exaple "jack" it should auto fill "jack@gmail.com". Ofcourse it is working but i takes a few minutes (it's suposed to take less then 1 sec.). This issue started to appear after actualization to a new version 60.3.2. My friend has old version 60.3.1 and it is working fine. What sould i do?

Hello,

I'm having a problem since I updated to Thunderbird version 60.3.2 with the emotion icons. If I add an emotion icon at the end of a sentence and then use the enter key to start a new paragraph, the emotion icon get copied to the beginning of the the new paragraph sentence. By using the delete key I can delete it, but as soon as I hit the enter key to start a new paragraph the emotion icon is inserted. I've not found a way to stop it from doing this other that stop using the emotion icons and just use the old type key icons. Any help to solve this problem will be Greatly Appreciated. I'm using an iMac with macOS 10.13.6 High Sierra, 1TB HD, and 32GB Ram. Never had this problem until I update to Thunderbird to 60.3.2. Oh, and my wife's mac book pro running the same OS has the same problem with the emotion icons.

Thanks,

Dennis

Since updating to 60.3.2, thunderbird can't keep the focus in the topic list. For every topic, I have to select it twice.

Also, if I want to select all the topics, Ctrl-A used to work, not any more. It seems I have to select a list element twice to actually select it. If I select a message and hit DEL, it ignores the keystroke. However, if I select a topic, then click it again, the DEL key will work.

None of this was happening previous to the last update.

When I enter the first two letters in the address, the program "hangs" for about 5 seconds and gives a hint. Paste the whole address and "send" causes "hang up" at the same time when sending. It seems to be a problem with address hints, before the update it happened very quickly and without any problems. For me, this is a big problem because I have to send about 200 messages to the next recipient every day.

Folks:

I am running 64-bit Windows 10 Pro ,version 1511. I had been running Thunderbird 52.9.1 without any problems whatsoever. A few days ago, Thunderbird upgraded to 60.3.1. Thunderbird became unstable and unusable immediately upon start. Taskbar and Process Explorer showed that the program was running, but the window would not stay open or even stay stable.

I was able to use System Restore to revert to the previous version of Thunderbird, and although the calendar functionality is gone, it seems to work fine.

Any help you can provide would be greatly appreciated.

Thanks!

I've been using Thunderbird for a long time on this computer now and it has always worked like a charm. However, since the latest update I am unable to view my emails as the main window is mostly invisible.

When I start Thunderbird, I can see how it builds the window quickly, displaying one component after another but immediately removing them again afterwards. After this process is over, the window is completely invisible and I only see a small, blue loading circle in the top left of the screen. Clicking on the Thunderbird icon in the taskbar has no effect. Sometimes single, seemingly random elements of the GUI remain visible (like for example single rows of my inbox or the "File" button in the menu bar) but disappear as soon as I point my cursor at them. It is hard to make screenshots of this phenomenon, I would probably have to provide a screen recording from when I start Thunderbird to properly showcase what the problem is. Interestingly I am sometimes able to click onto the menubar options (File, View, ...) and use the context menu, through this I was able to open my address book which functions without any problems.

I feel like the program itself is starting and working as intended, however, the GUI isn't displayed correctly. As I haven't changed any settings in the last days I don't know what causes the problem. Google searches regarding the latest Thunderbird version and known GUI bugs didn't yield any results either.

I use Windows 10 and should be on the latest version of Thunderbird. Any help is very much appreciated!

While I'm writing a message to several personns if I make a mistake in the e-mail adresse, each time I erase even only one letter or the whole adress, thunderbird crashes. I tried with the safe mode but it does the same thing. I use a professional directory. Here is a copy of the crash report. I hope my english is good enough to be understood, if not I can try to explain more by answering your questions. Thanks a lot.

AdapterDeviceID: 0x1626 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:45.8.0 AddonsShouldHaveBlockedE10s: 0 BuildID: 20170305125302 CrashTime: 1543590988 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 GraphicsCriticalError: |[0][GFX1]: Invalid CG context at Init Size(759,108) InstallTime: 1491012853 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1626GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 1314 StartupTime: 1543589684 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20170305125302","version":"45.8.0","vendor":null,"platformVersion":"45.8.0","xpcomAbi":"x86_64-gcc3","hotfixVersion":null,"architecturesInBinary":"i386-x86_64"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8192,"virtualMaxMB":null,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":1600,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Darwin","version":"18.2.0","locale":"fr-FR"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x1626","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":1}],"features":{"compositor":"none"}}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"fr","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"network.proxy.http":"<user-set>","network.proxy.ssl":"<user-set>"},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17239},"addons":{"activeAddons":{},"theme":{"id":"348778@personas.mozilla.org","blocklisted":false,"description":null,"name":"Lime Lime Lime Nennis","userDisabled":false,"appDisabled":false,"version":"0","scope":1,"foreignInstall":false,"installDay":17246,"updateDay":17246},"activePlugins":[{"name":"Shockwave Flash","version":"31.0.0.153","description":"Shockwave Flash 31.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17855}],"activeGMPlugins":{},"activeExperiment":{},"persona":"348778"}} Theme: classic/1.0 Throttleable: 1 Vendor: Version: 45.8.0 useragent_locale: fr

Ce rapport contient également des informations techniques sur l'état de l'application lors du plantage.

This afternoon when I turned on my computer, I had no internet connection. After following Charter/Spectrum's instructions, I got connected, and downloaded my emails. I got them fine, but when I try to reply or send a new email, I get the following error message:

An error occurred while sending mail: The mail server sent an incorrect greeting: impout002 charter.net MTM3LjI1LjMyLjgy You must connect from Charter IP space. E1110.

I have changed nothing in my email settings. I have the correct STMP setting (smtp.charter.net) on the outgoing server for my Charter email address. If I log into spectrum.net and use the email utility there, I can send and receive emails just fine. It's only from Thunderbird that I can't send emails and receive that error message.

I also use Thunderbird for my gmail account, but I think that uses stmp.googlemail.com (although stmp.charter.net is the default). I can reply to or send new emails out via gmail using Thunderbird with no problem.

I've rebooted the computer, but that hasn't resolved anything. Spectrum says that because I can send emails via their site, they can't help.

I'm really hoping someone here can, however (help, that is...)! Thanks in advance.

My colleague is using Outlook for his email and is sending me emails that have attachments. When I receive them with my Thunderbird application, the attachments are missing. I am using Windows 7 with TB version 60.3.1. What changes do I need to make to my Thunderbird settings so that I get the attachments? The attachments are typically PDF files.

My default font is Calibri. However when writing messages the font often changes to Times New Roman. This happens especially after indenting a paragraph. It also often happens right from the start when replying to emails.

I've recently migrated from a 2014 MBP to a 2018 MBP. Business as usual in terms of copying profile/emails over to the new machine. Currently running OS X 10.13.6. Everything seemed to be working fine until I attempted to send a .doc attachment. The recipient mentioned it was unreadable, asks which encoding to use. The document is essentially scrambled. I sent the same document again and had the same results. The document opens find on my machine however after sending it as an attachment I can go to to my sent box and attempt to open it and it does in fact show as unreadable. This only happens with .doc documents. All other forms of office/pdf documents send with no issues. Ive created a brand new profile and copied only the mail over and have the same results. Please advise.

I have provided an image of what the form looks like when I select it. Most of the settings and options are no longer visible. Would like to know how to fix it.

Thanks!

Brett Bloom