Firefox Community Forum

I can login into Xfinity email, but not into the billing section. I've attached three printscreen errors. The 1st is a handshake error as seen in top address bar. The second is a Access Denied error and the third is a "waiting for bat.bing.com"(a tracking cookie)error that can be seen in bottom, left hand corner.

I reached out to Xfinity tech support and was told to try a different browser. I tried DuckDuckGo and that did work and let me login and pay my bill. I told the tech that I would still rather keep on using Firefox. He said "that's something that you would need to take up with Firefox since we now know the issue is with their browser"

How do I get this issue resolved so that I can keep using Firefox as I have for many years now?

Note: Already tried clearing cookies and browsing history with no difference.

Since the Firefox 135.0 update loaded during the second week of February 2025, only the first tab displays short-cut tile rows ~ but thereafter all tabs are blank now.

What is going on?

Suddenly, my "Web Mail" which I use constantly, now reports that it is NOT secure, and won't load. Accessing this site with the Microsoft Edge Browser, IT says that the site is secure and loads fine. How do I fix this Problem? Seems like a Firefox problem.

I've noticed that HDR content on YouTube plays at apparently maximum brightness, which is overwhelming. The same video using Google Chrome behaves as expected. For example:

https://www.youtube.com/watch?v=Xod2xiLA9CM

I'm running FF v135.0 and Chrome v133.0.6943.54. When using Chrome, the video brightness matches system brightness settings on my Macbook Pro (running Sequoia 15.3) but when I use FF, the video itself is incredibly bright, as if the white levels have been maxed out. It seems to be a problem with handling the HDR content. Even stranger, it's as if the browser is able to increase my screen brightness itself, but only in the video pane. I doubt that's actually happening, but that's what appears to happen. If I switch to another tab and then back to the video, it takes a few seconds for the video pane to increase extreme levels.

Also, I tried to take a screenshot of it but the screenshot doesn't show the extreme bright levels that I see when I'm using the browser.

the crash report ID is dd1e4f07-c2e0-4372-be7f-e82820250128 this is odd, Laptop was running linux mint, i beleive 20. mate. i reinstalled to the latest 22 and then copied over my .mozilla folder since then FF has been crashing. so i opened it in troubleshoot mode and it still crashed. so i moved .mozilla over and let FF recreate it and its still crashing.

im not sure where to go from here.

here is the crash report. https://crash-stats.mozilla.org/report/index/dd1e4f07-c2e0-4372-be7f-e82820250128

I can only access my Yahoo email page in Firefox private browsing mode. Please help. This has gone on about a week. I have cleared cache, reinstalled Firefox anew, tried everything until I saw a discussion on line about trying private mode. Bill Schuetter

I have used this account for several years and now I cannot sign on to it?????

Secure Connection Failed

An error occurred during a connection to www.amazon.com. PR_END_OF_FILE_ERROR

Error code: PR_END_OF_FILE_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…

I had to re-instal Firefox because I had problems with the latest update and now there is no fox icon top left hand corner and no file, etc., so I cannot send email link, print, etc. I would love for someone to assist me.

I have two accounts n Youtube and the same video downloader app installed. in the first account I cannot download any video and i get the message "no links ere found". if I switch to the second account in the same video, I have no problem and I do download the video. what can be the solution to the problem?

I installed the extension with the first account which I use as the primary one. at the beginning and for a few months it worked fine and suddenly it stopped working. I didn't do anything. I changed to the second account for other reasons, and I noticed that the downloader works without any problem.

WTF IS WRONG WITH MOZILLA?

So, I'm browsing a website (shopping), going back and forth through its menus/categories and also opening tabs in the background, then every few minutes the whole browser goes blank/grey and the tabs "dead"... they're not closed just blank and I cannot go backwards or refresh... I have to close the tab and reopen it from history...

Did I explain this clearly? I've been putting up with this for 2 weeks, but now I've had it... I'm staring at a blank tab I cannot revive - refresh or back button don't work, AND another tab which is displaying a "Loading wheel" and also frozen...

I've only recently started using Firefox (I use 2 other browsers above this - each with a distinct purpose, and also started giving-in to Edge as a 4th, despite being opposed to everything Microsoft for 20y).

If I continue to experience this in the next couple of weeks, bye bye Mozilla...

When i go into file explorer on computer running windows 11 all files were opening in firefox. Even files i scanned into my computer from my printer. I tried to change default to notepad. When i did, all files including images changed to unreadable computer script. Any fix?

For quite some time, certain pop ups will not appear when trying to work in Google Sheets through the Firefox desktop browser. I have gone into the browser's settings and allowed pop ups for the exact link for Google Sheets, but that has not fixed the issue. The pop ups that won't work are the ones for resizing columns/rows, and the "Save as a PDF" export option. If I open my Google Sheets in Google Chrome, it works just fine, but I switched to Firefox so I could stop using that browser. Any insight on how to fix this is much appreciated.

Firefox keeps locking up, for want of a better description. It will minimize itself, and when I go to click on it, it will not open/maximimize or let me use it. It then also won't allow itself to be closed (by using the only option available, the x on the taskbar icon). I end up having to restart my computer to get it to go away and then work properly (for a little while) when I restart. Firefox used to be my favorite browser, but I'm getting really frustrated. It's updated and still won't work properly. Help. Please.

Hello,

Since the update I am unable to view pdf within xero and actionstep. These are important programs I require the viewing of the pdf for my employment. Can you let me know if there is a new setting that requires activation or if there has been a change. I have attached an image for you to see that it does not load.

Thank you

Tracy

One time after renstall firefox i lost my password... . they didnt sync. Today i lost my recent tab. Today i opened firefox and a saw a lot of tat without information that they were like blank page. I thought Firefox had crashed and I closed it and opened it again. And I saw Firefox open without any tab. In the history section, I followed the last Windows and tabs, but it was a one site, not all my tabs. What are you doing in Firefox? Damage to your User Information?