Firefox Community Forum

I'm a bit puzzled here. Initially, I tried to use the new built-in VPN for only a single domain. That doesn't work at all. Until it does, I tried to get it through other ways. Containers don't work, private windows neither, they both just inherit the global VPN setting.

So I moved on to profiles. The web found me a Mozilla support topic that suggested to open about:profiles and create a new one. Did that, opened a window for it, but couldn't get it to reopen on any easy path, just through opening about:profiles and clicking one of the many buttons again.

Then I found another description that used the "Profiles" menu. Never seen that before (probably because the menu bar isn't visible by default). Created a new profile there, too, and opened it. After restarting Firefox, all was gone! My original profile with everything was totally inaccessible, like a full data loss. Google search AI in a Chrome browser helped me out and explained what I need to do (in about:profiles, select the old one as default, then restart) to get my environment back. After that I deleted all newly created profiles and then their directories again.

Started over with a new "new" profile and continued there. Now I wanted to activate the VPN in there. It asked me to log in again, which was a good sign because finally I got a Firefox window that didn't know about the other window. But then the next failure: I couldn't log in with my credentials because that profile was already used in the other window/profile. Again, they're not completely separated from each other and there's some hidden link between them.

So, do I need a new Firefox/Mozilla account only for a separate Firefox profile? I can happily use my one account on different devices but not on the same device? Can I unlink the main profile from my account again? I don't see a logout button anywhere, I'm just logged in invisibly.

So i have freshly installed firefox, every time i look up something on google i don't get any AI overviews, but when i use google in a private window google's ai overview works in there. what is going on? (keep in mind i have ublock origin activated on both windows but the ai only works in private mode where im not signed in)

Recently I formatted my pc and after reinstalling windows I immediately downloaded Firefox and synced my profile.

For some reason, videos on some (most websites) are not working at all. They just dont play, and these are websites that I used just last week on Firefox, and that I've tested on other browsers and work just fine. I've tried troubleshooting mode, new profile, deleting cache, etc, and nothing has worked. On some websites, I dont even see the player, its just blank, and in others I see the player but no playback (doesnt even seem to buffer).

YouTube works just fine strangely enough.

I do NOT want to use ANY VPN services. Since you introduced this, or rather, forced it on me, my browsing experience has been terrible. How do I turn off VPN? There is no VPN icon on my topolbar despite what your instructions say.

I am having problems with logging into the VPN app. I paid a one year renewal in November 2025 and have had access to the app for both logins that use this computer. It is an Apple M1 Macbook Air. On Wednesday, when I tried to connect, it sent me to a page to select a plan for payment.

https://www.mozilla.org/en-US/products/vpn/?utm_medium=vpn-client&utm_source=desktop-signup-flow&device_id=602c31e5c3e043c687df2d1e7fc17da1&flow_begin_time=1779492973967&flow_id=8baedf7abe0402e07ee2f21622b22c13e6f85621900a55935f3e1a2455c42d0c#pricing

Then when I tried to sign in again, it gave me the spinning circle shown in the attachment. It has now been a couple of days where I have not been able to use the app.

I do have access to the built-in VPN for one of my logins, but not for the other one. I have gotten replies from general support that told me to try the special support for VPN.

Barry

Whenever I am moving my curser (pointer) on my track-pad a pop-up window appears defining the word I stopped on. As I click on a link, the pop-up appears before the link is opened. Very annoying, never experienced this before, I have been using Firefox for years.

FireFox Browser messed up my Internet Download Manager and made it impossible to copy and paste from MS WORD to my emails. Once I uninstalled IDM, I was able to copy and paste. I could not even open a picture in another TAB as before. So the browser was updated and messed everything up. I tried the MS EDGE browser, and it functioned like FireFox browser use to as of today.

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EVERY timne I open your damned rotten system I lose ALL my hundreds of vital bookmarks and it takes me half a day fiddling about to recover them STOP IT. For goodness sake you are ruining my life. STOP IT!!!!!!!

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I was logged out on my iphone's mozilla vpn, and when I tried to log back in, it requests a confirmation code that it never sends out. I tried to log in to my firefox account on my desktop as well, and it behaves the same. I never receive an email with a confirmation code.

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you have removed ALL my bookmarks every time I reboot Firefox. This is intolerable!!!!!!! You have cost me 24 hours of insufferable time trying to reinstall my hundreds of bookmarks.

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GET ME A LIFE PLEASE. DESPERATE. HELP! HELP! HELP! HELP! HELP!

New version 151 update last night and now all saved data is gone. No backup bookmark files created that I can see, so nothing to import. Where does Firefox keep its backup files for previous version?

When I look under appdata, roaming profiles, there is NO MOZILLA folder as has been suggested. Where is all my data??

THANK YOU IN ADVANCE

I'm running full screen on a 24" display at 1920 wide but for my old eyes have scaling set at 150%. I've tweaked my Customize Toolbar to just the way I want it, with no extra spaces, But most of my Extension buttons are hidden under the jigsaw or down in the extensions menu. I don't want most of them out of sight but right on the toolbar(s).

Is there an about:config to force them to be visible? Maybe make the Address Bar double-deep? Maybe just add another empty toolbar to be populated with extension buttons? Or is there an Extension to do something about this?

Since a long Time i see Advertisements with Mozilla VPN for free. For shure not a real VPN but ... all Sites that i open with Mozilla should be bether protected. I never found this option and i think its again for "selected" Users. So i am not good enough ?