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Repetitive update request

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. … (read more)

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

Asked by rxs621 6 hours ago

Last reply by cor-el 5 hours ago

Firefox / Windows 10 Constant Need to Refresh

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any… (read more)

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Asked by irisheddie 1 day ago

Last reply by cor-el 11 hours ago

no audio/video

it keeps popping this message up "firefox is installing components needed to play audio or video on this page, please try again later" its been saying this since the new … (read more)

it keeps popping this message up "firefox is installing components needed to play audio or video on this page, please try again later" its been saying this since the new update and keeps telling me failed to check for update.

Asked by CellKey 12 hours ago

Last reply by zeroknight 11 hours ago

Black and Pink flicker after update

Ever since the update, I have had pink flickers on videos on youtube and twitter. They last for less then a second, so I couldn't grab a screenshot of it. After doing som… (read more)

Ever since the update, I have had pink flickers on videos on youtube and twitter. They last for less then a second, so I couldn't grab a screenshot of it. After doing some reading online, I turned off hardware acceleration which turned the pink flicker black and now effects several sections of the web browser.

Asked by Deus Mortis 2 days ago

Last reply by cor-el 12 hours ago

EXCEPTION_ACCESS_VIOLATION_READ

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why… (read more)

I have at least some computer knowledge but not enough to understand the link on the crash report that says what this report means. Is there a cliff notes version of why my firefox keeps crashing. I have link to the page so I am not sure what info is needed to help me. I can give screenshots or link info. I'm not sure if it's safe to post everything on report or what is necessary.

Asked by Shelly Bell 2 days ago

Last reply by cor-el 1 day ago

Why can't Firefox copy text anymore?

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using ver… (read more)

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

Asked by FirefoxUser73 2 months ago

Last reply by zeroknight 1 day ago

Control key and Shift key triggers some weird deleting symptom

How to reproduce the bug: Jump to the address bar, and then press shift, ctrol, alt or windows_start, you can see the address getting deleted. You can also see it in Goog… (read more)

How to reproduce the bug: Jump to the address bar, and then press shift, ctrol, alt or windows_start, you can see the address getting deleted. You can also see it in Google Sheets and Microsoft Excel Online, it just deletes the cell, or a selection of multiple cells. --Interestingly on Google Docs it doesn't delete but just move the cursor to the first character when a string is selected.

 It happens only once per mouse click, or focus change

What I expect: Shift, Control or any mod key should not delete content or move a cursor

Thanks!

Asked by Gunwoo Gim 2 months ago

Last reply by zeroknight 4 days ago

Firefox with open AI

can anyone of you test chat open ai com with linux 32 bits? for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs a… (read more)

can anyone of you test chat open ai com with linux 32 bits?

for more than 5-7 months its been unusable. it completely freeze. I recently reported this to open ai devs and they tried to do something. Now page responds is in 20-60 seconds range.

means, I open website, i wait 20-60 seconds to load. I ask chat gpt something, i wait 20-60 to actually type my messsage (for my message to be printed after I hit enter). then i refresh page (because nothing moves), wait 20-60 secs to load page and I see the reply.

and yes, each time I was always trying to do with latest version of browser. and I also tried it on a new browser without any extension.

I have a video, I can only share it private with firefox devs if helps.

the reason I didn't reported this last year, was because I got extremely disappointed and unhappy.

it initially started by showing that button-bar at the top, telling that page load slow and to [stop]. by the next month it became worst than 2000's dialup internet, so I stopped using it

Asked by Mdaley 5 days ago

Last reply by zeroknight 4 days ago

new tabs closes on its own while i am typing an address

Sometimes when I open a new tab and start typing an address, the tab disappears as if it never existed. Don't know how to replicate it, as it is random and happens just o… (read more)

Sometimes when I open a new tab and start typing an address, the tab disappears as if it never existed. Don't know how to replicate it, as it is random and happens just often enough to disturb me. Also not sure at which point the tab dissappears, while I am typing or when I hit enter.

Asked by Nurzhan Kirbassov 4 days ago

Last reply by zeroknight 4 days ago

Crash Report

Hello, I am experiencing several crashes a day on firefox and I am providing an example of EXCEPTION_ACCESS_VIOLATION_READ on just one of them. Any one know what this m… (read more)

Hello,

I am experiencing several crashes a day on firefox and I am providing an example of EXCEPTION_ACCESS_VIOLATION_READ on just one of them. Any one know what this means?

Asked by Matt Rubino 5 days ago

Last reply by zeroknight 5 days ago

Hardware acceleration blue screen of death

This is actually the second time I've had issues with Firefox with hardware acceleration enabled it's normally enabled by default when you install it I believe I've never… (read more)

This is actually the second time I've had issues with Firefox with hardware acceleration enabled it's normally enabled by default when you install it I believe I've never checked it before but when I was playing the game listening to music it blue screened on me and I got a error code involving bit one memory and I did do a check with the Microsoft Windows diagnosis tool that's for checking memory problems and nothing actually came up I even did a command prompt sfc scannow now command to check and see if there's any problems and nothing came up either and I checked the dump file and apparently the dump file told me that it was Firefox that caused the blue screen of death to occur I think you guys may have maybe a corrupt file when it comes to your guys's hardware acceleration function being enabled it could have some issues with AMD I have a complete AMD system with a 5500 XT as well as a ryzen 3600 and 16 gigs of RAM and dual channel I'm not exactly sure what actually caused it but I just wanted to address it and give you guys some information if you if any users have encountered this issue too.

Asked by Angelgood34rei 5 days ago

Last reply by zeroknight 5 days ago

After clicking 'Deleted Files', how can I recover a deleted profile?

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829). https://assets-prod.sumo.prod.webservices.moz… (read more)

I followed [this moderator's post on Support Mozilla](https://support.mozilla.org/en-US/questions/1254142#answer-1207829).

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2019-03-24-16-28-18-7d451f.png

My hard drive lacks space for System Restore, which I forgot to turn on. After I mistakably clicked 'Delete files' 2 hours ago, Recuva recovered these 53 files, too little for a Firefox User Profile ?

https://i.imgur.com/QuK0TVP.jpeg

Wise Data Recovery recovered 13 files, 108.37 KB, but again too little for a Firefox User Profile?

https://i.imgur.com/QUfKPop.jpeg

Asked by StackExchange 1 week ago

Last reply by jscher2000 - Support Volunteer 5 days ago

No audio in firefox browser

I recently installed windows 11 PRO N . I installed firefox and logged in . seems like I don't have audio in all sites except youtube . what I tried I tried other browser… (read more)

I recently installed windows 11 PRO N . I installed firefox and logged in . seems like I don't have audio in all sites except youtube . what I tried I tried other browsers .. they all work fine I tried opening firefox without ADD-ons and same issue many people suggest I should download media feature pack but it seems like I do not have that feature in the latest windows 11 update . and I cannot download it separetely . I'd appreciate a way to help me solve this issue or a direct link to download this media feature pack . or any other solution , thanks in advance

Asked by Yassine 6 days ago

Last reply by jonzn4SUSE 6 days ago

Permissions being reset on C:\Program Files\Mozilla Firefox directory

I have an RDS Server that i have been asked by my business to stop a certain user account from accessing the internet. An easy way to do is this to restrict the user acco… (read more)

I have an RDS Server that i have been asked by my business to stop a certain user account from accessing the internet. An easy way to do is this to restrict the user account to the firefox.exe file. Should be nice and easy, but it isnt unfortunately.

If i set the Deny permission on the firefox.exe, or on the parent directory, C:\Program Files\Mozilla Firefox directory, at some point shortly thereafter, the permissions are completely reset and the user account i set to "Deny" has disappeared.

This is frustrating as the user will just open Firefox and start browsing again.

I know there are other ways of dealing with this user, but clearly that is not why i am on this forum.

Has anyone had any luck circumventing this and perhaps explain why the Firefox application "repairs" permissions on its directory automatically ?

TIA

Asked by Neil Kerkham 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Linux-ESR

Linux-ESR versions 115.8 and 115.9 are constantly crashing in my Acer CB514-2H chromebook. Previous versions of Linux-ESR have worked without any problems. It does work… (read more)

Linux-ESR versions 115.8 and 115.9 are constantly crashing in my Acer CB514-2H chromebook. Previous versions of Linux-ESR have worked without any problems. It does work in "safe mode", but not in normal mode with all extensions and plugins disabled. Appears to be related to something that is also disabled in the "safe mode" besides extensions and plugins.

This computer is running a MediaTek Kompanio 828 processor, 8 GB RAM and 64 GB eMMC.

I appreciate any help and advice that you can give me. If I can provide any info, let me know.


This is a link to a recent crash report.

https://crash-stats.mozilla.org/report/index/bp-d7586af4-bf78-4716-a102-8b2500240408

Asked by charlesw3571 1 week ago

Last reply by cor-el 6 days ago

Serious Problem: Firefox Only Opens In "Safe Mode"???

Greetings everyone, I've had this problem for a while and I don't know what to do. I had a problem where Firefox kept crashing before it had finished loading up all of… (read more)

Greetings everyone,

I've had this problem for a while and I don't know what to do.

I had a problem where Firefox kept crashing before it had finished loading up all of my former tabs and windows and so I was given the option of opening Firefox in "Safe mode" which I did, but now Firefox only starts in "Safe mode"...

I'm running the most up to date version of Firefox.

Thank you for any help!

Asked by Helpless_Quest 2 weeks ago

Last reply by zeroknight 6 days ago