Firefox Community Forum

In February this year I started having an issue with reading pdf formatted statements from my bank' (bank and personal information removed). Initially I thought it was some change at the bank so I sent the letter below to my bank.

Further experimenting with Microsoft Edge and Firefox leads me to believe the issue may be with recent changes to firefox. The attached jpg file shows the problem, though not a solution.

I would be curious to know if there is some (new) setting in Firefox to correct the problem.

Text of letter to bank:

re: document access on site

You have evidently made some changes in your account display and I have to tell you there are issues with it.

Previously the account document came up as PDF. Today I accessed the current statement and immediately noticed the change in display format.

I usually do two things here. First I print the document. The print button worked as expected. Next I SAVE a copy for future reference. The download button DID NOT WORK.

I had to use the print save to file function. This is where I found the problem. I saw this when I checked my print queue as well. Instead of PDF the document is now PDF.js viewer.

I have to ask why you went to java script when the original PDF format worked properly every time?

On the plus side, my pdf viewer still reads the saved file. It is the unnecessary print to file step to which I object.

I am not at all happy with this change and would encourage you to return to the previous process. Since it was NOT BROKE I am at a lost to understand WHY YOU FIXED IT.

The same thing happens on my two Dell laptops (Inspiron and Latitude), and a Hyper-V VM (on my desktop PC). They all run Bazzite Linux 6.17.7-ba25.fc43.x86_64.

A video may play for a second or two, and then it's either a black screen, or an error message of "The content doesn't seem to be working."

On the same two laptops and VM, the Chromium Browser, and LibreWolf (a fork of Firefox?), have no issues playing the same videos.

Firefox version on all three systems is 147.0.3.

Any help/guidance welcome with thanks.

I am running Firefox 149.0 (64-bit) on Windows 10. FF tells me that there is an update. I downloaded the update, and when I restart FF, it does not update. Version 149.0 is re-started, and Help --> About Firefox again tells me to restart to upgrade. I have tried the upgrade at least three times.

When opening the "Show all history" window (command Y) the text is garbled. I have checked the font book and there are no duplicated and I have validated all fonts. I have tried using the troubleshoot mode and occasionally the text is rendered correctly but mostly it has no effect. There is no other location in the browser where the text is garbled. I have tried changing the text in the advanced settings and both performance settings are disabled.

I am running Firefox on Kubuntu, which means it comes pre-installed as a Flatpak.

I was having problems with various web sites so I decided to try using the version of Firefox installed with the file found here - https://www.firefox.com/en-US/thanks/

There were no problems with the install. This version of Firefox showed the same issues as the Flatpak version, so I blame the web sites.

Now I have two versions of Firefox. I would like to remove this second version but all the methods I've found do not remove it. I can certainly disable it by renaming the directory created in my user directory /Firefox. Trouble is, shortcuts I created to web sites always launch this version rather than the Flatpak version and I can't find a way to get the shortcuts to use the Flatpak version.

When using the built-in Firefox AI sidebar and clicking the "Summarize page" button, I consistently get the error: "431 Request Header Fields Too Large" from chatgpt.com.

Cookies were cleared multiple times Extensions (including AdGuard) were disabled The issue persists

Previously, changing a privacy setting temporarily helped: switching from "block all cross-site cookies" to "block cross-site tracking cookies and isolate other cross-site cookies". After that, the feature started working.

However, after restarting the browser today, the issue returned, and changing this setting no longer helps.

I would also like to note that currently there is no way to disable or hide the "Summarize page" button, even though I did not need it initially. I tried to configure things so it would work properly, but was unable to do so.

Steps to reproduce:

Open any webpage Open the Firefox AI sidebar Click "Summarize page" Observe error 431

Expected behavior: Page summary should be generated successfully.

Actual behavior: The request fails with HTTP 431 error.

AV1 Hardware Acceleration stopped working. In about:support->Media->Codec Support Information Firefox states that Harware Decode AV1 is supported but it uses only Software Decoding. AV1 worked perfeclty before in Firefox, is still working in other browsers and apps in my system.

System Specs: Ubuntu 24.04 LTS 6.17.0-19-generic Asrock Intel Arc A380 Firefox 149.0 (64-bit)

export LIBVA_DRIVER_NAME=iHD export LIBVA_DRM_DEVICE=/dev/dri/renderD129 export MOZ_DRM_DEVICE=/dev/dri/renderD129

vainfo libva info: VA-API version 1.20.0 libva info: User environment variable requested driver 'iHD' libva info: Trying to open /usr/lib/x86_64-linux-gnu/dri/iHD_drv_video.so libva info: Found init function __vaDriverInit_1_20 libva info: va_openDriver() returns 0 vainfo: VA-API version: 1.20 (libva 2.12.0) vainfo: Driver version: Intel iHD driver for Intel(R) Gen Graphics - 24.1.0 () vainfo: Supported profile and entrypoints

     VAProfileNone                   :	VAEntrypointVideoProc
     VAProfileNone                   :	VAEntrypointStats
     VAProfileMPEG2Simple            :	VAEntrypointVLD
     VAProfileMPEG2Main              :	VAEntrypointVLD
     VAProfileH264Main               :	VAEntrypointVLD
     VAProfileH264Main               :	VAEntrypointEncSliceLP
     VAProfileH264High               :	VAEntrypointVLD
     VAProfileH264High               :	VAEntrypointEncSliceLP
     VAProfileJPEGBaseline           :	VAEntrypointVLD
     VAProfileJPEGBaseline           :	VAEntrypointEncPicture
     VAProfileH264ConstrainedBaseline:	VAEntrypointVLD
     VAProfileH264ConstrainedBaseline:	VAEntrypointEncSliceLP
     VAProfileHEVCMain               :	VAEntrypointVLD
     VAProfileHEVCMain               :	VAEntrypointEncSliceLP
     VAProfileHEVCMain10             :	VAEntrypointVLD
     VAProfileHEVCMain10             :	VAEntrypointEncSliceLP
     VAProfileVP9Profile0            :	VAEntrypointVLD
     VAProfileVP9Profile0            :	VAEntrypointEncSliceLP
     VAProfileVP9Profile1            :	VAEntrypointVLD
     VAProfileVP9Profile1            :	VAEntrypointEncSliceLP
     VAProfileVP9Profile2            :	VAEntrypointVLD
     VAProfileVP9Profile2            :	VAEntrypointEncSliceLP
     VAProfileVP9Profile3            :	VAEntrypointVLD
     VAProfileVP9Profile3            :	VAEntrypointEncSliceLP
     VAProfileHEVCMain12             :	VAEntrypointVLD
     VAProfileHEVCMain422_10         :	VAEntrypointVLD
     VAProfileHEVCMain422_10         :	VAEntrypointEncSliceLP
     VAProfileHEVCMain422_12         :	VAEntrypointVLD
     VAProfileHEVCMain444            :	VAEntrypointVLD
     VAProfileHEVCMain444            :	VAEntrypointEncSliceLP
     VAProfileHEVCMain444_10         :	VAEntrypointVLD
     VAProfileHEVCMain444_10         :	VAEntrypointEncSliceLP
     VAProfileHEVCMain444_12         :	VAEntrypointVLD
     VAProfileHEVCSccMain            :	VAEntrypointVLD
     VAProfileHEVCSccMain            :	VAEntrypointEncSliceLP
     VAProfileHEVCSccMain10          :	VAEntrypointVLD
     VAProfileHEVCSccMain10          :	VAEntrypointEncSliceLP
     VAProfileHEVCSccMain444         :	VAEntrypointVLD
     VAProfileHEVCSccMain444         :	VAEntrypointEncSliceLP
     VAProfileAV1Profile0            :	VAEntrypointVLD
     VAProfileAV1Profile0            :	VAEntrypointEncSliceLP
     VAProfileHEVCSccMain444_10      :	VAEntrypointVLD
     VAProfileHEVCSccMain444_10      :	VAEntrypointEncSliceLP

Hey there Mozilla team, Love the new free built-in VPN for the browser and Kit. :D But I have problems with enabling the VPN. I am on Linux Kubuntu and the VPN cannot start. Funnily enough when i turn on Mozilla VPN on device level the Browser VPN does manage the enable itself.

Also I have a question about the Mozilla VPN browser extension. Is support for Linux still being worked on? And could we see the support being implemented soon?

Have a wonderful Day

Hi, the home page shortcuts used to be bookmarked sites I selected, and they stayed in one place. After a recent update Firefox litters the page with recent searches, displacing the ones I saved. I can't see a setting to select recent search shortcuts ON/OFF, how to restore the old (and very useful) shortcuts?

First of all I've noticed that even logging in to the account management page doesn't work with my vpn on. So of course sync itself doesn't either. It works perfectly fine with it off though. Is there an IP address that I can add to split tunneling to allow only the sync/FF account manager through my vpn? Or another way I'm not aware of? I'd rather not have to allow the whole browser through my vpn if possible.

I've recently had a bit of a strange problem. I use on-line banking. When I wanted to print off the latest transactions, I proceeded as usual. Then, when I clicked 'print', the list of transactions was overwritten by an (apparent) HSBC document headed 'Reactivate your unclaimed account'. I could still print my transactions, but only at a much larger font size.

I phoned HSBC and could not get any help. It was suggested I took the printed pages into a local branch (fine suggestion with all the branches that have closed!). I did. I also took my pinpad into the bank so I could sign in on their computer. Surprise, surprise, the strange document didn't appear. The bank said that it must be my browser at fault and suggested I update the version. However, they were able to confirm that all my accounts were fault and trouble-free, with no suspicious activity.

This evening, I tried to do just that. Nowhere could I find any way of updating Firefox, so I deleted the entire app and reloaded it, using Edge. Once set up, I tried again. I still get the document. If I try using Edge, I don't get the document. Now I'm completely puzzled. What makes me even more suspicious is that this strange document shows all of my HSBC accounts, with the correct figures, but at the foot of the first page, in large letters, is the line "Are you sure you want to redirection?". Very odd language. At the head of the second page is another line "You will be token to a new page to login an view your credit card details". More odd language.

This problem has only occurred on Windows 11 - it never occurred when I was using Windows 10. My anti-virus software (Bitdefender) reports my system is clean. The problem also does not occur when using any other web browser.

My conclusion is that there is a problem between Firefox, Windows 11 and the HSBC online app.

Please can this be investigated. Many thanks, John Jesson