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Accessibility not functioning

At about 9 AM EST, 11/12, Firefox did an update that rendered accessibility through my voice navigation software inoperable. I need to use this to navigate the web due to… (read more)

At about 9 AM EST, 11/12, Firefox did an update that rendered accessibility through my voice navigation software inoperable. I need to use this to navigate the web due to disabilities with my hands. The system could no longer recognize any thing buttons or words on webpages, including the Firefox tabs at the top left of screen. I posted a question about this on 11/13. Later that afternoon, the functionality was restored. However, this morning, 11/13, this functionality has vanished again. Can this please be restored? Something obviously went awry in the coding with this most recent update. Thank you.

Asked by jamesrich250 58 minutes ago

Firefox Update 11/12/2025 Problems

Firefox just did an update about 9 AM on 11/12/2025. I use dictation software to navigate the webpages due to disabilities with my hands. The software can no longer recog… (read more)

Firefox just did an update about 9 AM on 11/12/2025. I use dictation software to navigate the webpages due to disabilities with my hands. The software can no longer recognize any of the tabs at the top of the screen, nor any of the buttons on webpages. This makes it almost impossible for me to navigate on the web. Something must have gone wrong/been overlooked in your coding with this update. Can this please be fixed?

Asked by jamesrich250 22 hours ago

How do I keep expanded theater mode AND enlarged the type (even with my glasses, the type is too small)?

The "Subject" pretty much describes my specific question. You will see an example in the screenshot I uploaded. When I increase the screen using comm + the type is too la… (read more)

The "Subject" pretty much describes my specific question. You will see an example in the screenshot I uploaded. When I increase the screen using comm + the type is too large & the video shrinks. ((although, somehow, the screen becomes smaller even though I'm enlarging it). Even with my reading glasses, I can't see 95% of the type.

I've poured through everything (i think) on the website, and I made some changes, but they didn't make a difference (other than getting rid of those miserable recommended videos on the side).

I have another question: Do I have to use a secondary email address: my Dept. of Ed. Outlook address, but I've just retired, and won't have access to it in about six months. I also don't want the DOE all up in my business: emails are legal documents forever & ever.

Lastly, the "Share Data" link says "the internal workings of your browser." What does that mean?

Thank you in advance for any help you can send my way.

All the best, Lev.

Asked by Lev 1 day ago

Last reply by tgtd8 1 day ago

email no longer showing 'reader pane'-the right side showing the email message is blank

The 'reader pane' on my microsoft email remains blank. It used to show me the body of the email on the right side of the screen.I now have to open/download the email to … (read more)

The 'reader pane' on my microsoft email remains blank. It used to show me the body of the email on the right side of the screen.I now have to open/download the email to read it. Is there a way to resume the prior arrangement?

Asked by judith_frank 1 day ago

Cannot log in due to defunct email address.

Trying to set up Firefox on new computer. Haven't used log-in for years. My email account is closed. So code is sent to defunct email. How can I get access to my account … (read more)

Trying to set up Firefox on new computer. Haven't used log-in for years. My email account is closed. So code is sent to defunct email. How can I get access to my account so I can change my email address and get Firefox synced to my new computer? PS- you'll have to email me a solution at new address: [edited from public community support forum] @pm.me

Asked by w8ov 6 days ago

shortcuts on desktop screen connecting to bookmarks

The main screen (desktop) there were 4 rows of bookmarks connecting me (user) with the websites that are frequently connected. Recently after restarting the desktop compu… (read more)

The main screen (desktop) there were 4 rows of bookmarks connecting me (user) with the websites that are frequently connected. Recently after restarting the desktop computer, those shortcut bookmarks no longer display. Plus I'm unable to connect to the record of bookmarks previously saved using the star icon. (I hope this is a descriptive explanation to elicit assistance in this matter) [edited email from public support forum]

Asked by Pete 6 days ago

Last reply by jscher2000 - Support Volunteer 6 days ago

Did Not Connect: Potential Security Issue

Okay I did just get a new computer, but I've had Firefox for more than a decade and I've used Gyazo for about 5 years. Today I am suddenly not allowed to visit a site I h… (read more)

Okay I did just get a new computer, but I've had Firefox for more than a decade and I've used Gyazo for about 5 years. Today I am suddenly not allowed to visit a site I have an account with and was able to visit YESTERDAY?!?! I can go to my Gyazo without any problem but when I try to use a link from someone sharing a picture, I get the Did Not Connect: Potential Security Issue and am told I can't do anything about it?!?!

This is not acceptable. If this isn't resolved TODAY I will remove Firefox from my computer and go with another service. I appreciate you are a free service, but if you suddenly won't give me the service I've been getting for years from you then I will have to look elsewhere.

Please contact me ASAP regarding this. It is affecting how I do my job.

Regards,

Kari Bernard

Asked by kirahfaye 1 week ago

There is no horizontal scrolling

Hi, when I want to zoom in to the website page, I cant seem to find the horizontal scroll, thus I cant see the left side of the page that I zoomed in. Please make the hor… (read more)

Hi, when I want to zoom in to the website page, I cant seem to find the horizontal scroll, thus I cant see the left side of the page that I zoomed in. Please make the horizontal scroll available. Thank you.

Asked by rei.tei17 1 week ago

Last reply by jonzn4SUSE 1 week ago

Windows 11

Bought a new Acer computer from a computer service last year with windows 11. Was not allowed to access a website, CheapsTees.com because windows10 was expired Oct.14Th 2… (read more)

Bought a new Acer computer from a computer service last year with windows 11. Was not allowed to access a website, CheapsTees.com because windows10 was expired Oct.14Th 2025. Paypal also shows windows 10 on my account but hasn't effected the service.

The main reason we bought the new computer is because the old one didn't support windows 11. Just to verify, it shows on the invoice we have it.

I appreciate your response.

Bill

Asked by bkstambaugh 2 weeks ago

Cannot receive FOX or CNN straming recently.

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error… (read more)

I have Verizon FIOS and have been able to receive cable channels on my laptop until recently. Now I cannot access them without a sign-in which leads to some sort of error that I don't understand. Any help?

Asked by jbspe 1 month ago

Last reply by Denys 2 weeks ago

computer sign-in AND web search

I just did an update as suggested by Microsoft for my laptop (a new Dell Inspiron 14 w/ windows 11)... Now, I cannot have access to the computer by using my PIN as I was … (read more)

I just did an update as suggested by Microsoft for my laptop (a new Dell Inspiron 14 w/ windows 11)... Now, I cannot have access to the computer by using my PIN as I was able to before... ALSO, I cannot access MOST (previously available) websites... W H Y???

Doug Thompson

Asked by moondust26900 3 weeks ago

  • Solved

Can someone please tell me how to get windows 11 put on my PC?

I am interested in going to Windows 11, but I don't know what procedure to use to do that; all the info is confusing To me, the info makes it look like I need to buy anot… (read more)

I am interested in going to Windows 11, but I don't know what procedure to use to do that; all the info is confusing To me, the info makes it look like I need to buy another Computer, even though I have a perfectly good operating DELL Inspiron 1 that is not that old, 4 years old with a new hard drive.

Leman H Wilson     [email address]   at 2:15 PM  10-16-25

Asked by wilsonleman2 3 weeks ago

Answered by wilsonleman2 3 weeks ago

is firefox blocking my email account??

I received a notice from centurylink about their changing my user I.D. from [edited] @q.com to [edited] @myctl.net beginning on 10/21/2025. I signed into my account, usin… (read more)

I received a notice from centurylink about their changing my user I.D. from [edited] @q.com to [edited] @myctl.net beginning on 10/21/2025. I signed into my account, using the new email ([edited] @myctl.net) and now I'm blocked from my email / webmail Is firefox blocking my email account??

Thank You........Steven Could a tech. call me at [edited phone# from public community support forum] if help is available??

Asked by radiostief 1 month ago

Last reply by Paul 1 month ago

  • Solved

How to turn off "skip to main content"?

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot … (read more)

Hello- Wondering how to turn off the "skip to main content" that continually pops-up on some web sites. This is a problem on a single Firefox installation and I cannot figure out which setting this could be.

Thanks in advance! -BD

Asked by bddiego 1 month ago

Answered by Mark 1 month ago