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Can't get Thunderbird to open. Have had it for years and now I get a message that I must restart to complete the recent updates. I have restarted and also shut down a d… (read more)

Can't get Thunderbird to open. Have had it for years and now I get a message that I must restart to complete the recent updates. I have restarted and also shut down a dozen times, yet Thunderbird would not open for a week now. I have in my email address book 700 correspondents, now I lost them. Yearning for your help, Thanks, Chaim

Asked by chaimg4 3 months ago

Last reply by timbernie 49 minutes ago

folders and contacts lost after update

My email account did an update and as a consequence I have lost all my folders and also all of my contacts in address book!! HELP. How do I fix this. I have already tried… (read more)

My email account did an update and as a consequence I have lost all my folders and also all of my contacts in address book!! HELP. How do I fix this. I have already tried the profiles idea but to no avail. How do I get all of my folders that had all my emails sorted into them back and how do I get all my contacts in my address book back>?

Asked by Jillian Holmes 2 months ago

Last reply by timbernie 49 minutes ago

Changed email address

My email address has changed from<jackson@myestespark.com> TO: <janicemjackson23@gmail.com> I have lost all of my address book from the original address~~~I … (read more)

My email address has changed from<jackson@myestespark.com> TO: <janicemjackson23@gmail.com> I have lost all of my address book from the original address~~~I thought everything as recoverable? Not so, according to the Guru's I hired at some cost! Janice bold text

Asked by Janice Jackson 5 months ago

Last reply by timbernie 49 minutes ago

Opened Thunderbird No Emails

I opened Thunderbird and all my emails and email accounts are gone. It wants me to set up all over again. There is nothing there but a screen that says set up your email … (read more)

I opened Thunderbird and all my emails and email accounts are gone. It wants me to set up all over again. There is nothing there but a screen that says set up your email account with user name and password.

Asked by alablues 6 months ago

Last reply by timbernie 53 minutes ago

Import bookmarks from another browser

I want to import web page bookmarks from MS Edge. I tried to do it per the settings help page, but I cannot get my firefox bookmarks to populate with the ones from my Edg… (read more)

I want to import web page bookmarks from MS Edge. I tried to do it per the settings help page, but I cannot get my firefox bookmarks to populate with the ones from my Edge browser. This problem is a deal breaker that may send me (under duress) back to MS Edge, and I really don't want that.

Asked by rhinobobb 5 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

My Fire Fox is not working, when I try to reload it I receive this message: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

Asked by RSP_911 2 days ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Some Links Opening Second/Third Instances of Firefox Despite Firefox already Being Open

My problem is as described in the subject line: I'm getting multiple instances of Firefox opened when I click links from email or web pages. This just started happening… (read more)

My problem is as described in the subject line: I'm getting multiple instances of Firefox opened when I click links from email or web pages.

This just started happening within the last couple of days. In the past, whenever I opened a link a new window was opened in the already open instance of Firefox. Somehow some setting has been changed (a guess) that has caused a change in behavior.

Firefox is my default browser, but I do keep Chrome open for some testing of HTML/CSS I'm writing. Chrome is NOT my default browser.

I did some searching without finding anything I understood well enough to implement.

I would appreciate any help with this issue as having multiple instances of the app running is driving my octogenarian brain nuts.

Asked by rabbit 4 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

Why is logging in to my Credit Union no longer possible when using Fire Fox?

I like using Fire Fox (FF), but I am constantly met with resistance from different organizations which try to tell me to use MS Edge, or Google Chrome. It seems like FF i… (read more)

I like using Fire Fox (FF), but I am constantly met with resistance from different organizations which try to tell me to use MS Edge, or Google Chrome. It seems like FF is a problem for them. Now, after successfully using Fire Fox for decades, I can no longer log in to my bank account when using FF. I can use any other browser, but not Fire Fox. I've spoken to the bank, and they point the finger at FF (of course), but this time (unfortunately) I have to agree with the bank. What did FF do that now makes it impossible for me to access certain web pages, or certain features, like "logging in" to accounts?

Can you please un-F whatever you F'd up? Or, please explain to me why I can do everything the exact same way I've always done things when like using Brave, Chrome, Edge, Chrome Cast, and TOR, but can no longer do them when using FF

Asked by cattledog 3 hours ago

Last reply by jscher2000 - Support Volunteer 1 hour ago

The wrong date for received e-mails

Can't this problem be solved, the other clients are doing well :man-shrugging: I wanted to say thank you, but the post is in the archive. https://support.mozilla.… (read more)

Can't this problem be solved, the other clients are doing well :man-shrugging:

I wanted to say thank you, but the post is in the archive. https://support.mozilla.org/en-US/questions/1197767

Thank you very much!

The year is 2025, version TB 128.6.0esr (64-bit), and your solution is working!!! This is a real problem, IMHO! I looked at the TB at lunch, there was no letter, I look at the letter in the evening and he writes to me that it arrived at lunch. It looks like I’m blind :(

Asked by brrrr66 3 months ago

Last reply by emmmu 3 hours ago

History

My history is not working. I have nothing in May and I use the internet every day. Could a privacy screen block the history?

How do I fix this?

Asked by Bettyspence3 5 days ago

Last reply by Mark 3 hours ago

incorrect date in emails

Hi, in order to avoid problems with the view of emails, I repaired the folder of my emails configured as imap. During this process, all emails were reloaded from my provi… (read more)

Hi, in order to avoid problems with the view of emails, I repaired the folder of my emails configured as imap. During this process, all emails were reloaded from my provider. so far so good. But the dates of the emails now have all the time& date of today. Changing the sort order from date to received didn't change anything. By using CTRL-U I could see the correct dates: extract:


Received: from s011.cyon.net by s011.cyon.net with LMTP id 4BYfOpsNY2e97BUAuT68IQ (envelope-from ); Wed, 18 Dec 2024 18:59:55 +0100 Return-path: <b-1_vdggxbatsqce3arlokbchgxsgi-kdiahz8hidhcbgmp4@eur.pb-dynmktge.com> Envelope-to: robert@leven.lu Delivery-date: Wed, 18 Dec 2024 18:59:55 +0100


I tried to find an answer via the net which was not successful. My question: how could I configure TB to us the correct received date?

Configuration: Edition Windows 11 Pro Version 24H2 Installiert am ‎25.‎11.‎2024 Betriebssystembuild 26100.2605 Leistung Windows Feature Experience Pack 1000.26100.36.0

Thunderbird nebula 128.5.2esr (64-bit)

addons: Cardbook 97.7 Filelink provider for send vers. 2.1.1. OWL for exchange vers. 1.3.4. (beonex) Thunderbird conversations 4.2.3 Thanks in advance for your help. Kind regards, Robert Leven

Asked by Robert LEVEN 4 months ago

Last reply by emmmu 3 hours ago

New Tab Groups feature doesn't work, tabs won't combine

Running FF 138 64-bit on Win 10 Home, and tabs won't combine. When I move one tab over another, I get NO GLOWING RING, and the tabs just swap places as I move the first … (read more)

Running FF 138 64-bit on Win 10 Home, and tabs won't combine. When I move one tab over another, I get NO GLOWING RING, and the tabs just swap places as I move the first tab over the second one, no matter how slowly I move them. It doesn't work in Vertical Tabs, either.

Asked by gil.gosseyn 5 days ago

Last reply by Mark 3 hours ago