Email not syncing despte having correct settings and password.

Kia Ora Koutou from Aotearoa New Zealand. After several hours of sheer frustration, including reading a significant number of posts I am still without result. Thunderbi… (read more)

Kia Ora Koutou from Aotearoa New Zealand.

After several hours of sheer frustration, including reading a significant number of posts I am still without result.

Thunderbird keeps asking for my my password for both my SMTP and IMAP settings despite all of these being correct.

I have checked with my domain and email provider (mail.1stdomains.co.nz) and they inform me that it appears to be a thunderbird settings.

Checking the thunderbird settings they are correct including passwords, however, the mail client just refuses to download the mail providing a dialogue box with "login to account "<PRIVACY>" failed. Enter new password, Cancel, Retry.

Is there some way to fix this error?

Asked by Bryce Hamilton WFW 1 day ago

Last reply by Matt 6 minutes ago

Every time i open thunderburd....

Hi. Why every time i run thunderbird and if i leave it open too often it bring me the error message for all hotmail/outlook mail accounts i have??? What the heck is hap… (read more)

Hi.

Why every time i run thunderbird and if i leave it open too often it bring me the error message for all hotmail/outlook mail accounts i have???

What the heck is happening and how i can solve this?

Asked by Gregory 3 days ago

Last reply by Matt 11 minutes ago

easily running various profiles

I started using Chrome/Brave in order to be able to use profiles because I did not find that feature in Firefox. I really try to get away from google, so I searched exten… (read more)

I started using Chrome/Brave in order to be able to use profiles because I did not find that feature in Firefox. I really try to get away from google, so I searched extensively and found out: profiles do indeed exist as a feature in Firefox. My question now is: why are there no buttons or easily accessible settings (for example in connection with sync-settings) for using profiles and why does one need to type in strange things in the address bar to access the feature and even to start another instance of firefox with another profile?

My use case is this: I have a private profile, one for my job and one for union stuff which I don't want to mix into my job profile. Yet, on my home computer I'd like to have all three profiles running simultaneously. Sometimes one or more profiled windows have been closed down and I need to open a new window with a specific profile. I understand that I need to open a tab, type "about:profiles" and then scroll through a page with large amounts of techy information on all profiles and press the last one of four buttons under that profile.

I'm quite tech-savvy and typing "about:profiles" is doable for me, but it seems absurd, given that the feature is not sci-fi and is well visually accessible in other browsers (Chrome and Brave: rightclick on profilesymbol and choose from simple list).

Asked by mak2 12 hours ago

Last reply by TechHorse 10 hours ago

TB 115.12.2 lost folders

This AM opened to 115.12.2 - completely different to what on yesterday. I am asked to configure an account with TB. I use my old email address and password. This works bu… (read more)

This AM opened to 115.12.2 - completely different to what on yesterday. I am asked to configure an account with TB. I use my old email address and password. This works but now about a third of my sub boxes containing saved emails are missing. The ones that show up have no messages in them.

After clicking back and forth on the various options I note a line at the bottom of the page saying that emails are being downloaded to the various existing boxes. Eventually they have mail in them BUT only old mail to about 2019.

The questions are - where are the missing boxes/folders and why only some of the mail in the others?


I know where my profile info is on the hard drive. In 115 where do I read the name of the profile file it is using?

Thanks for any help.

Ernie

Asked by chorny952 5 hours ago

Last reply by david 4 hours ago

Can't get past the "primary password" that I don't have.

My troubles began after receiving this email from Microsoft: “Update your sign-in technology before September 16th, 2024 to maintain email access.” MS insisted on a new p… (read more)

My troubles began after receiving this email from Microsoft: “Update your sign-in technology before September 16th, 2024 to maintain email access.” MS insisted on a new password authentication – Oauth2. I checked my settings on my Thunderbird accounts and the drop-down lists didn’t show OAuth2 as an option. Then when I tried to send or receive emails I got messages saying that the authentication I used was not supported. I tried every option available in the lists and got the same rejection. (NOT OAuth2) After enabling multi-factor authentication I got these messages from MS: permissions: “Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail.” “Thunderbird will be able to send email on your behalf from your mailbox.” Thunderbird will be able to read, update, create, and delete email in your mailbox. Does not include permission to send mail. (???)

Then I somehow I let my guard down and ended up accepting a “Primary Password” for Thunderbird (which I didn’t save) and I’ve read multiple websites with ways to reset my PP but in order to reset the password that I don’t have, I am required to enter it anyway. (??) I tried using a command prompt according to a Mozilla help site but that didn’t work either.

The message from MS that TB would be able to function might be so if I could only log into TB, but I don’t have a PP. I can get to my emails online from the MSN and Earthlink servers but not via TB.

This has been going on for the better part of a week. I have been unable to send or receive emails on my MSN account or my EarthLink account. Yes, I seem to have dug a hole for myself. Can someone please pull me out? Maybe I’ll just buy some stamps and an abacus.

Thanks for whatever help is out there,

I’m running Win 10 and Thunderbird: 115.12.2 (64-bit)

Asked by Ted 1 day ago

Last reply by david 4 hours ago

Unable to access a financial account.

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot cu… (read more)

The latest Firefox update has made it impossible for me to log into https://www.discover.com/ I consistently receive the following error message: "Your account cannot currently be accessed. Outdated browsers can expose your computer to security risks. To get the best experience on Discover.com, you may need to update your browser to the latest version and try again. For questions, please contact us at 1-800-347-7769. We're always available 24 hours a day, 7 days a week."

Pop up blocker in the address bar has been manually turned off and antivirus VPN has been manually turned off. Discover has told me the problem is with the browser not their website. I can access the account via one of the less secure browsers (edge) but am not comfortable with that company and would prefer this glitch being fixed if possible. Firefox info is version 128.0 and it automatically updated earlier this week. Thank you. Enjoy your weekend. Laurie

Asked by lnbg 1 day ago

Last reply by cor-el 5 hours ago

Repetitive request for Login PW for my Outlook365

Every time I launch Thunderbird I get a request to enter my PW for my Outlook365.com account. Upon entering the correct PW (I verified the PW by loging into my Outlook36… (read more)

Every time I launch Thunderbird I get a request to enter my PW for my Outlook365.com account. Upon entering the correct PW (I verified the PW by loging into my Outlook365 account) I get the responce that the Login Failed.

This issue never ends...

What is happening here? Frankly, I think your app is faulty...although I can get around this nuisance but I'm just about ready to remove Thunderbird permenantely.

Asked by fr5spzmm89 5 months ago

Last reply by kylescupoftea 5 hours ago

Intermittent emails downloading to desktop

Hi I've been using Thunderbird for years with no issues. It's set up using IMAP and downloads emails from the web from my ISP. I have several different email account w… (read more)

Hi

I've been using Thunderbird for years with no issues. It's set up using IMAP and downloads emails from the web from my ISP. I have several different email account with my ISP. They are all set up to download to Thunderbird. All but one is working fine.

My primary email, however, is only downloading intermittently. It downloads all my emails on start up, then doesn't download any more unless I close Thunderbird and re-open. This is a new issue. Nothing has changed in my set up which is configured identically for all my email address (and the others are working fine).

Asked by BAMimages 18 hours ago

Last reply by david 6 hours ago

Want to install v91.1.2 - v115 is buggy

Tried installing v115 latest on Ubuntu. Hangs when I try to set up email acc and it tries to log into the Gmail server. "Danger ahead" displayed on page with no option … (read more)

Tried installing v115 latest on Ubuntu. Hangs when I try to set up email acc and it tries to log into the Gmail server. "Danger ahead" displayed on page with no option to force it to proceed.

Thus please dispense with any solutions for this and just inform how I can install v91.1.2 using apt-get

I see you list the versions but I see no where on how to specify which version to install.

Asked by sales434 2 days ago

Last reply by thepillenwerfer 8 hours ago

After 1-2 days of use Mozilla Thunderbird just hangs and can not be even restarted...

Hi, for some time now (around a month), after a couple of days using Thunderbird, I can not load new messages, can not send new messages, and it basically is nonfunctiona… (read more)

Hi, for some time now (around a month), after a couple of days using Thunderbird, I can not load new messages, can not send new messages, and it basically is nonfunctional. The blue bar down right shows an active process that never ends (for example, "sending message"). All menus and software as a whole are still operating, and there is no crash on hang, but every attempt to load my emails or send data ends with endless waiting (no errors whatsoever). When I try to exit the application, it closes down, but a process is listed in Task Manager. When I kill the process manually and try to start the software again, nothing starts (a new process appears in the task manager), but the software never opens a window or something. Only a full computer restart helps, and everything works again for 1-2 days. I have disabled all extensions and tried even troubleshoot mode. No crash reports...

Asked by info11342 1 month ago

Last reply by Wayne Mery 7 hours ago

password reset

I can't get into my email because I get an error message saying the password is wrong. I have tried using password reset but the system sends a link to the email I can't… (read more)

I can't get into my email because I get an error message saying the password is wrong. I have tried using password reset but the system sends a link to the email I can't get into. Same thing happens when I try to go through webmail. WHAT AM I SUPPOSED TO DO NOW??!?

Asked by ghnlcspivey 1 day ago

Last reply by Toad-Hall 8 hours ago

How to sort mail in the order of decreasing size?

Thunderbird (Windows) shows option to sort mail by size, but it is greyed out so unable to sort this way. PFA image. Can anyone explain how to make this work? Thunderbi… (read more)

Thunderbird (Windows) shows option to sort mail by size, but it is greyed out so unable to sort this way. PFA image.

Can anyone explain how to make this work?

Thunderbird Info: Version 115.12.2 (64-bit)

Mail Server Info: (Gmail) Server Type: IMAP Mail Server Server Name: imap.gmail.com | Port: 993 Outgoing Server (SMTP): Google Mail - smtp.gmail.com (Default)

Synchoronisation and Storage settings: attached as image.

OS Info: Edition Windows 10 Home Single Language Version 22H2 Installed on ‎24-‎02-‎2021 OS build 19045.4651 Experience Windows Feature Experience Pack 1000.19060.1000.0


P.S. the purpose is to delete messages occupying the mailbox unnecessarily by going through them in the order of decreasing size. If there is another way to do this, that should also be fine.

Asked by Vishie Bouy 18 hours ago

Last reply by Toad-Hall 8 hours ago

Unable to sign into my account

I am having trouble signing into my email account. I have tried resetting password and it will not recognize anything I am putting in. It will not accept what I have se… (read more)

I am having trouble signing into my email account. I have tried resetting password and it will not recognize anything I am putting in. It will not accept what I have set up.

Please help.

Since I cannot get into my email, please send reply to my phone text @[edited phone# from public community forum]

Asked by andwig 1 day ago

Last reply by thepillenwerfer 8 hours ago

Delete messages only locally after reducing sync time period

TB is taking up 11GB on my disk. I want to keep everything on the server (IMAP), but restrict what is synced locally. In settings, I've reduced the sync period from Forev… (read more)

TB is taking up 11GB on my disk. I want to keep everything on the server (IMAP), but restrict what is synced locally. In settings, I've reduced the sync period from Forever down to 400 days. So now, how do I clear off from my laptop the messages over 400 days old, which still keeping them on the server? Quite a few other posts refer to this, but I can't find one that's really clear.

Many thanks.

Asked by Andrew3142 1 day ago

Last reply by david 10 hours ago