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I tried everything here. How can I stop this from happening all the time?

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  • Last reply by guigs

Dave0
Dave0
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Mozilla Firefox crashes, is unresponsive, or I get unresponsive script and unresponsive plug ins. I have tried everything that the site suggests I do and nothing changes. Can anyone help? I have even uninstalled Mozilla and reinstalled it more than once. This is not just once in awhile it's all the time I am on the internet. I have contacted my provider and they say everything on there end is working the way it should.

Mozilla Firefox crashes, is unresponsive, or I get unresponsive script and unresponsive plug ins. I have tried everything that the site suggests I do and nothing changes. Can anyone help? I have even uninstalled Mozilla and reinstalled it more than once. This is not just once in awhile it's all the time I am on the internet. I have contacted my provider and they say everything on there end is working the way it should.

All Replies (1)

guigs
guigs
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.