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On a home page, whenever something is typed in the search box and when user presses enter, the site doesn't do anything

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  • Last reply by cor-el

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I had Firefox 16 installed on my laptop and everything was working normally, aside that somehow incredibar (similar to babylon search bar) got installed. With little digging, I typed about: config into URL bar, located incredibar and pressed reset. But sometimes, even after reseting, the problem repeats itself whenever I'd click new tab, the incredibar search would open itself, even when I reset it. Sometimes reseting does solve the problem. I'd prefer to remove the incredibar completely.

And today, Firefox updated itself to 18 and now when I type ie. google under FF logo in the search box and press enter or click the search, nothing happens. The home page just sits there and does nothing. However, typing into URL bar, link does open.

I had Firefox 16 installed on my laptop and everything was working normally, aside that somehow incredibar (similar to babylon search bar) got installed. With little digging, I typed about: config into URL bar, located incredibar and pressed reset. But sometimes, even after reseting, the problem repeats itself whenever I'd click new tab, the incredibar search would open itself, even when I reset it. Sometimes reseting does solve the problem. I'd prefer to remove the incredibar completely. And today, Firefox updated itself to 18 and now when I type ie. google under FF logo in the search box and press enter or click the search, nothing happens. The home page just sits there and does nothing. However, typing into URL bar, link does open.

Modified by Malkavian

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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

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See also:

If there is a problem with searching via the default about:home page then try to reset the search engine used on the about:home page.

Reset the browser.startup.homepage_override.mstone pref via the right-click context menu to the default on the about:config page and close and restart Firefox to restore the about:home page to its default.

  1. Open the about:config page via the location bar
  2. Type in the Filter bar: mstone
  3. Right-click the browser.startup.homepage_override.mstone line and select: Reset
  4. Close and restart Firefox

If this didn't help then delete the delete the chromeappsstore.sqlite file in the Firefox Profile Folder and repeat the above.