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How do I get the file folder pop-up to stop appearing when I open Firefox on my Mac?

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  • 2 have this problem
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  • Last reply by cor-el

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When I click on the Firefox icon in my dock, a small box pops up first. It has a file folder with an arrow and the Firefox icon in it. It does not go away until I close it. How to get rid?

When I click on the Firefox icon in my dock, a small box pops up first. It has a file folder with an arrow and the Firefox icon in it. It does not go away until I close it. How to get rid?

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The pop-up direct you to drag the Firefox icon into the applications folder ? or something else ? When you install firefox, you have a very old version (7.0.1) ?


thank you

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Make sure that Firefox gets installed properly.

Open the Firefox disk image (DMG) file and drag the Firefox program to the application folder on your hard drive.
You shouldn't double-click the Firefox application to run it from the disk image, but drag it out of the DMG folder instead.