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Firefox crashes when it trys to run any java. i.e. pogo.com games, runescape.com games etc

  • 3 replies
  • 157 have this problem
  • 2 views
  • Last reply by downeyt

AnonymousUser
AnonymousUser
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Issue

Firefox is crashing or closing unexpectedly

Description

Everytime I load any website that uses the java application it caues it to just close unexpectadly. all other websites work fine.

Troubleshooting information

  Application Basics
        Name         Firefox
        Version         3.6.3
        Profile Directory
          Open Containing Folder
        Installed Plugins
          about:plugins
        Build Configuration
          about:buildconfig

  Extensions
        Name
        Version
        Enabled
        ID
        ArcSoft Video Downloader Extension         2.0.0.8         false          
        Inbox Toolbar         1.0.0.30         true         inboxcomtoolbar@inbox.com
        Microsoft .NET Framework Assistant         1.1         true         {20a82645-c095-46ed-80e3-08825760534b}
        My Web Search         1.1         true         m3ffxtbr@mywebsearch.com
        RAW Thumbnail Viewer         2.0.0.11         true         RAWThumbnailViewer@arcsoft.com.cn
        Yahoo! Toolbar         2.1.1.20091029021655         true         {635abd67-4fe9-1b23-4f01-e679fa7484c1}
        Crawler Toolbar         1.3         true         {4B3803EA-5230-4DC3-A7FC-33638F3D3542}
        Java Console         6.0.19         true          

  Modified Preferences
      Name
      Value
        accessibility.browsewithcaret         true
        accessibility.typeaheadfind.flashBar         0
        browser.history_expire_days.mirror         180
        browser.places.importBookmarksHTML         false
        browser.places.smartBookmarksVersion         2
        browser.startup.homepage         http://www.inbox.com/homepage.aspx?tbid=80126
        browser.startup.homepage_override.mstone         rv:1.9.2.3
        dom.disable_open_during_load         false
        extensions.lastAppVersion         3.6.3
        general.useragent.extra.microsoftdotnet         (.NET CLR 3.5.30729)
        keyword.URL         http://toolbar.inbox.com/search/dispatcher.aspx?tp=sf&tbid=80126&language=en&qkw=
        network.cookie.prefsMigrated         true
        network.dnscacheentries         100
        network.dnscacheexpiration         360
        network.ftp.idleconnectiontimeout         60
        network.http.connect.timeout         30
        network.http.keep-alive.timeout         30
        network.http.max-connections         48
        network.http.max-connections-per-server         16
        network.http.max-persistent-connections-per-proxy         16
        network.http.max-persistent-connections-per-server         8
        network.http.pipelining.maxrequests         8
        network.http.request.max-start-delay         5
        places.last_vacuum         1270057648
        privacy.sanitize.migrateFx3Prefs         true
        security.warn_viewing_mixed         false

Firefox version

3.6.3

Operating system

Windows XP

User Agent

Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

Plugins installed

  • -Macromedia Shockwave for Director Netscape plug-in, version 8.5
  • Adobe PDF Plug-In For Firefox and Netscape
  • Default Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Classic Java Plug-in 1.6.0_20 for Netscape and Mozilla
  • Adobe Acrobat Plug-In Version 5.10 for Netscape
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Shockwave Flash 10.0 r45
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • My Web Search Plugin Stub for 32-bit Windows
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Npdsplay dll
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
== Issue == Firefox is crashing or closing unexpectedly == Description == Everytime I load any website that uses the java application it caues it to just close unexpectadly. all other websites work fine. == Troubleshooting information == Application Basics Name Firefox Version 3.6.3 Profile Directory Open Containing Folder Installed Plugins about:plugins Build Configuration about:buildconfig Extensions Name Version Enabled ID ArcSoft Video Downloader Extension 2.0.0.8 false Inbox Toolbar 1.0.0.30 true inboxcomtoolbar@inbox.com Microsoft .NET Framework Assistant 1.1 true {20a82645-c095-46ed-80e3-08825760534b} My Web Search 1.1 true m3ffxtbr@mywebsearch.com RAW Thumbnail Viewer 2.0.0.11 true RAWThumbnailViewer@arcsoft.com.cn Yahoo! Toolbar 2.1.1.20091029021655 true {635abd67-4fe9-1b23-4f01-e679fa7484c1} Crawler Toolbar 1.3 true {4B3803EA-5230-4DC3-A7FC-33638F3D3542} Java Console 6.0.19 true Modified Preferences Name Value accessibility.browsewithcaret true accessibility.typeaheadfind.flashBar 0 browser.history_expire_days.mirror 180 browser.places.importBookmarksHTML false browser.places.smartBookmarksVersion 2 browser.startup.homepage http://www.inbox.com/homepage.aspx?tbid=80126 browser.startup.homepage_override.mstone rv:1.9.2.3 dom.disable_open_during_load false extensions.lastAppVersion 3.6.3 general.useragent.extra.microsoftdotnet (.NET CLR 3.5.30729) keyword.URL http://toolbar.inbox.com/search/dispatcher.aspx?tp=sf&tbid=80126&language=en&qkw= network.cookie.prefsMigrated true network.dnscacheentries 100 network.dnscacheexpiration 360 network.ftp.idleconnectiontimeout 60 network.http.connect.timeout 30 network.http.keep-alive.timeout 30 network.http.max-connections 48 network.http.max-connections-per-server 16 network.http.max-persistent-connections-per-proxy 16 network.http.max-persistent-connections-per-server 8 network.http.pipelining.maxrequests 8 network.http.request.max-start-delay 5 places.last_vacuum 1270057648 privacy.sanitize.migrateFx3Prefs true security.warn_viewing_mixed false == Firefox version == 3.6.3 == Operating system == Windows XP == User Agent == Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729) == Plugins installed == *-Macromedia Shockwave for Director Netscape plug-in, version 8.5 *Adobe PDF Plug-In For Firefox and Netscape *Default Plug-in *NPRuntime Script Plug-in Library for Java(TM) Deploy *Classic Java Plug-in 1.6.0_20 for Netscape and Mozilla *Adobe Acrobat Plug-In Version 5.10 for Netscape *BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/ *Shockwave Flash 10.0 r45 *Yahoo Application State Plugin version 1.0.0.7 *Windows Presentation Foundation (WPF) plug-in for Mozilla browsers *My Web Search Plugin Stub for 32-bit Windows *Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers *Npdsplay dll *DRM Store Netscape Plugin *DRM Netscape Network Object

All Replies (3)

Morbus
Morbus
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Hello Susan.

I think you may be referring to Flash game, instead of Java. In any case, please make sure your plugins are all up to date, including Java and Flash. Simply go into Tools > Add-ons > Plugins and click the update button. You will be lead to a page in the Mozilla site that will help you through the process. Hopefully.

If you have doubts, feel free to ask here.

AnonymousUser
AnonymousUser Question owner
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runescape is java

downeyt
downeyt
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After updating all the extensions and plugins as Morbus recommended, I solved this problem by

1. disable all extensions in the Tools->Add-ons

2. disable all plugins in the Tools->Add-ons

3. restart firefox

4. navigate to java.com and click the Download button. It is a java applet and used to crash my browser. Once I disabled everything, this button did not crash the browser.

5. Install the update. I was already up to date, but I had the old one replaced.

6. restart firefox

7. java apps now work

8. I enabled extensions and plugins one at a time; restarted firefox; tested a java applet; all worked

9. Life is good.